This is the first and last time I will be ordering from Oh Polly !! As a first time customer my experience has been awful. After reading some of the Oh Polly reviews I did contemplate about making an order cause most of the reviews were negative, but I took the risk and decided to place an order which I highly regret !! On Friday I placed an order and paid an additional £6.99 for next day Saturday delivery before 1pm. I specifically chose this time because I had plans and that would of been the only time I would of been at home. I spent my whole day waiting for the parcel and IT DIDNT ARRIVE. Oh Polly didn’t call, Send me a text or email to say they couldn’t make it. I waited until 8pm and came to the conclusion they wasn’t coming. I tried calling, emailing and also messaging through Facebook and I only got a response today which is 5 days later although they state online they get back to Their customers within 24 hours, which is a lie !! I have also only received my tracking number today which is 5 days late as I was supposed to receive this automatically once I placed my order so I could track my item. I have still not received my item and the money has been taking out of my bank account. Once my item comes (that’s if it come) I will be returning it straight away because I refuse to give my money to a company that falsely advertise their delivery options. If they can’t offer next day delivery then why offer the service? From the reviews I’ve read this is not a one off occasion this seems to be a constant occurring problem within the company. TO SAVE YOU STRESS I WOULDNT RECOMMEND ORDERING FROM OH POLLY !!