I ordered an item from Oh Polly that looked rather nice on the listing. When it arrived however, I was appalled to discover the worst quality item I have ever had the misfortune to buy! It was poorly constructed and way overpriced for the sum I had paid for it. I then discovered I had to pay for my own posting for the returned item and would be out of pocket. Their customer service is non-existent with no helpline, just a slow automated email system. I received a reply the next day which revealed that they had NOT READ my complaint AT ALL, they had just copied and pasted their returns policy, which did not address my issue! Furthermore there is a narrow 14 day time limit refund policy, which does not seem to take into account days before the receipt of the order or days between sending the item back to be refunded and it being processed (apparently 7-10 days!). This encourages the unhappy customer to spend more on sending the item back first class for fear of not getting a refund AT ALL! This is an unfair customer service policy, especially as the item I received was poor quality and I thought the product listing deceptive. STICK TO OTHER WEBSITES!