Where do I start? Cheap & Nasty - zero customer service! My gf was sent the same dress as me, she put the dress on, it teared straight away. Not because she was 'too big for it' but because it was a poor make and the fabric was so delicate, it was literally a dress to look at, not wear. I decided I wanted the same dress, I purchased it a size up and what do you know, the same thing happened to me (I thought hers was just faulty). I contacted Oh Polly and they would not offer a refund for a faulty item, instead they offered 20% credit. Absolute shocker of a company, we have gone round and round in circles for 3 weeks without an outcome. Time and energy wasting. Would not recommend this site.