I wish I could give Oh Polly minus stars!! I trusted in Oh Polly to deliver be a $140.00 dress + $15.00 shipping to Australia for my 21st. I received the package, opened it up, and straight away saw white stains in the bandage material which is NOT fixable. Looked like hot wax spilt all over it! I contact Oh Polly advising them of the issue, and even sending pictures as proof. They recognised the issue and apologised (seemed like an automated email though). As stated on their website, it clearly states that the return of an item if faulty IS covered by Oh Polly. So knowing this information, I sent the dress back 4 days after receiving the dress, and paid $45.00 ship it back.... WOW i know, but I trusted in Oh Polly to refund me since i even added the receipt in the delivery box. I check my accounts once its been two weeks to find i way only refunded the dress and not the postage. I email them on three occasions with NO answer back on all. So all in all, I paid $60.00 in total to ship it over and back all for a faulty dress? Take my word for it. never. shop. from. Oh. Polly.