Would give 0 stars if possible! Waited a month for a refund of £160 and after numerous emails being sent and hearing nothing back I had to go through PayPal to make a claim. Oh Polly must have then told them I hadn’t sent the items back as I received an email from PayPal to send the items back so I could be refunded. I then provided proof of postage to PayPal with a tracking number and voila what do you know 2 days later oh Polly have refunded me my money back. Will NEVER EVER use oh Polly again and would advise the same to others. Not professional in the slightest!