Philippa
Without a doubt the worst customer service I’ve ever experienced. Bought 3 items and sent one back almost a month ago and have had no confirmation my return has been received. Tried to get in touch soooo many times, Facebook, email, Twitter and nothing. They reply once then don’t reply to your reply. I’ve paid with klarna and had to get in touch with them to extend my payment date and I’m not prepared to pay for an item I no longer have. It’s such a shame because I loved the bikinis and was going to order more but now I just can’t because of this ridiculous customer service! Have put all my friends from ordering there too and from the reviews I’m not the only one with this issue. It’s something that could easily be fixed with a simple reply? Don’t get it at all, it’s 2019 good customer service is vital. Plus I had to pay to send it back too!
1 year ago
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Oh Polly has a 3.78 average rating from 844 reviews

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