Returned some items for a refund as they did not fit my girlfriend. It asks to allow up to 14 days to process the return of the items, however, we were not informed at all that it had been received and it was only me tracking the parcel that I was able to find it had arrived. After the 14 days I got in touch with the customer service and was dealt with by Tyra. She was very helpful, clear and explained why it took longer than normal for her responses. After suppling the details, Tyra was able to authorise the refund there and then. All in all a good experience and will buy from there again, just the delay between correspondence is the only thing I’d tweak!