I ordered two dresses from Oh Polly. 1 was great but the other didn’t even cover my chest area. This dress I put on for a total of one minute and then put back in the bag and returned. A week later I find the dress has been returned to me because it has stains on the back. I didn’t notice these when I tried it on and I didn’t take photos of the back of the dress either so can’t prove whether they were on the dress or not beforehand. All I know that in the one minute of trying the dress on and discovering it didn’t fit did I not get black oil like stains down the back of it. Emailing customer service got me a generic response. Clearly no one actually read my complaint. So now I’ve paid £45 for a dress that will never fit and then £6 for it to be returned to me in a filthy state that I can’t even try and sell it on to recover some of my losses. What annoys me the most is I have bought from them before and any returns have been spotless - so for them to ignore me and not to investigate the matter is completely unfair and puts me off ordering again.