Two bad experiences with this website - both involving pre-orders. The first time the item wasn't in stock. The consumer representative on the phone was rude and actually hung up on me! I had to call back and talk to a second person who was a little better. The manager called me later that night and he was super nice. Second bad experienced: Pre-ordered Joni Mitchell's "Archives" box set for a great sale price. Release date came and went and after a week no shipping of product. I called and have a medium-friendly representative who simply told me the item was out of stock and they would cancel the order. I asked for the manager to call back and he never did. So in conclusion: 1) Don't preorder from this site - if the item is not in stock it will sit in limbo indefinitely. 2) It seems the solution is to cancel an order rather than work to get the item in stock. I'm especially mad because other websites were running sales on this box set that I've now missed. Now I have to pay full price. After both these terrible experiences I'll never shop here again.