I made a mistake in order two of the same cassette tapes I contact them about it and they just gave me these pre-made statements got me mad I wish they were a lot more sensitive and they would change their return policy it's not fair you have to pay for it send it back to him they should give you a sticker and pay for the shipping they should be more helpful for when you make a mistake if you don't wear your glasses when you are ordering but they were punctual to send out the package before Christmas so that was good I just give him one star for everything else