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Colleen F
Order NO #1108280 I will NEVER AGAIN Buy one thing from them! Their Customer Service is Horrific and their website is horrible I place an order on December 17th .. The said Id have my order by 12/24 (mail was crazy) HOWEVER NO ONE AT THIS COMPANY EVEN TOUCHED MY ORDER UNTIL I CALLED AND COMPLAINED ON JANUARY 4TH!!! HELLOOOOOO ORDER PLACED 12/17/20 NOT TOUCHED UNTIL 1/4/21 NO EXPLANATIONS NO EMAILS NOTHING!! AND I PAID FOR PRIORITY !!! THEY FINALLY SHIPPED ON 1/5 AND THEN HAD THE NERVE TO SHIP 1 ALBUM BY MAIL TOOK OVER 2 WEEKS TO GET THAT ONE. THERE IS NO WAY TO TRACK WHAT CAME AS THEY CLAIM THAT THE REST OF MY ORDER ISNT FILLABLE.. WELL IT WAS A FLIPPIN MONTH AGO WHEN I PLACED THE ORDER. HAD THEY FILLED IT WHEN I PLACED IT I WOULD HAVE GOTTEN ALL MY RECORDS. I HAVE YET TO BE REIMBURSED FOR MY "PRIORITY" FEE OR ANY OF THE LPS THAT DID NOT SHOW UP - I HAVE SEEN NO REIMBURSEMENT FOR THE LPS THAT DID NOT GET SHIPPED THEY DID ABSOLUTELY NOTHING TO CORRECT THIS ERROR OR TRY TO MAINTAIN ME AS A CUSTOMER .. MY VERY FIRST ORDER I SPENT 225$ MS. ANN AND MS. BARBARA ARE LOVELY WOMEN AND HAD EMPATHY. MS. BARBARA AT LEAST DID FOLLOW UP WITH ME WHEN SHE SAID SHE WOULD. BUT STILL NO RESOLUTION OFFERED BEYOND SO SORRY AND YOU ARE RIGHT THIS SHOULDNT BE HAPPENING I ASKED FOR A MANAGER TO CALL ME BACK 3Xs - NO ONE EVEN HAD THE PROFESSIONAL COURTESY TO CALL ME. AND THE EMAILS THEY SEND HAVE A TONE LIKE I DID SOMETHING WRONG. I AM FILING A CLAIM AGAINST THEM WITH BBB AND PLAN ON POSITNG THIS ON EVERRRRRRRRRRRRRYYYYYYYYY THING SO NOOOOO ONE EVERY HAS TO GO THRU THIS RIDICULOUS BS.. I HAVE NO IDEA HOW THEY HAVE BEEN IN BUSINESS FOR 40 YEARS.
4 years ago
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