I was impressed with the selection of vinyl records Oldies.com had available and ordered a somewhat hard to find DMB 4-record set for my wife's birthday. I understood that it might not arrive in time for her actual birthday since the site has a disclaimer that due to Covid, some orders might be delayed. I totally understand that, since Covid has affected my business, too. However, the customer service response in trying to get an ETA on the order was sub-par, and in times where orders are delayed for whatever reason, communication to the end user is key! My first two emails politely asked for an update on my order after five days and then 7 days. When I didn't get a response, I called them and finally got a customer service representative that was very short with me and seemed quite irritated to receive my call. I politely asked the status and was told it was "being invoiced." Since I'd already paid for my order, I asked what it was being invoiced for. I was told for shipping and then silence. Wasn't asked if there was anything else, wasn't told I'd receive tracking in the next day or two...nothing, just waiting on me to hang up, I guess. I got an email that the shipping label had been created, but not scanned. After two more days of this status, I emailed a third time, explaining that I had paid for expedited shipping, but that wouldn't help me if the package was never actually taken to the post office. That got a very short response that they had sent the package to the USPS via UPS and the package shipped from their location the day the label was created. The album arrived with some scuffing on the ends of the sleeves, which tells me it had to have been opened and used at some point. I didn't ask, don't care, mostly because all four albums play well and I just really don't want to deal with their customer service again. Such a shame since they really do seem to have a good vinyl selections, but service makes all the difference and the poor communication I received will most likely keep me from ordering off their site again.