I’m both glad,and sad,to see other reviews with a similar problem to my own. I placed a decent sized order (4 shirts,2 cds and a dvd), and only the cds/dvd came. It was a small package-noticeable that it was only media. I have now emailed them 3 times and received no response. I am disappointed for many reasons: 1- I have had issues in the past, and they have always been resolved,so what’s wrong in 2021?? 2- Obviously, my merchandise hasn’t arrived, so why bother ordering from them anymore? And 3- NO response to my email (I was expecting the “The tracking number says it arrived” line, but I didn’t even get that). Not sure what happened to the company in the last few months, but they just aren’t good now.