Terrible customer service. I realized after an order that the mailing address on my account was outdated, so I immediately emailed asking if I could change the address on the order or cancel it. They said I could cancel, but I had to send an email confirming I wanted to do that. I did, but didn't hear back from them, so I sent another email a few days later. At that point they said the order had already gone through and told me I should have called like they asked me to. I told them I never got any message asking me to call rather than write (I checked my spam folder), so they forwarded an email about it they had sent earlier, but I could see from the "To:" field it hadn't actually been addressed to me, the customer service person had just sent that email to their own address (maybe they hit 'reply' to their own previous message rather than 'reply all'). I politely pointed this out and asked for a refund twice, but they just ignored my last two emails.