Only ordered from here because they had a record I had been looking for for a long time. I decided to buy a couple of other records too but when my order arrived the rare record that originally made me place the order was missing. I wasn't informed that it was on backorder at checkout or that it would be shipped separately. I even distinctly remember refreshing the records page after I placed the order to confirm that I got the only available copy (the page went from 1 copy to out of stock after I completed my order). It was probably listed incorrectly. Pretty frustrating but I should be receiving a check in the mail for a refund soon (was told 10-14 days), just wish I had stuck to Discogs instead. Much easier, smoother experience. Customer service was helpful at least.