I am rating Oldies.com only 3 stars this time because of a very strange policy, in my opinion. I have an item on backorder. I realize I was not charged for the item. However, the additional freight charge for that item was processed. I asked the agent what would happen if the backorder were cancelled, specifically, would I get a refund of the freight charge that applied to that backorder. I was told that it was not automatic and I would have to request it. That seems like a recipe for customer dissatisfaction and given how volatile the supply chain is these days, it will make me reconsider future orders.