I ordered a vinyl record and was sent a completely different one! Ok, mistakes happen. But then I call to have the problem fixed and they say they can't get me a new one in time for Christmas, my refund is going to take a while because the manager has to approve it and "she has quite a few of these to go through" and THE COST OF SHIPPING WON'T BE REFUNDED. Also, I can't talk to anyone about the shipping (which was almost 10 bucks for 1 item) because no managers are there right now, I'll have to call back tomorrow. I guess they pay people to take orders around the clock but not to fix problems they make. I will never be ordering from here again.