Order #1337857 Shipment #1339683 Everything about the order process was ok EXCEPT one problem. 4 out of 12 items ordered were not chipped. I called customer service. First Problem: I placed the order May 26. It was delivered June 7. That is 12 days. Very slow. Second problem: The order says it shipped on May 30. No messages mentioned the fact that the order shipped short and 4 items would not be in the box. When I talked to customer service, I was told that the receipt would say what was backordered. It did not. Now, when I ordered the missing item, your inventory onscreen said there were 5 left. I ordered 4. I have people depending on me to get them those 4 items. IF you had told me on May 30 the item was backordered, I could have told my people then. So what am I going to tell them now? You people dropped the ball on my order. We are very disappointed.