I bought a dvd in November. It was scratched. I am still trying to get a replacement. 6 months later. I am on about my 6th or 7th call. I returned the dvd and was expecting a simple exchange. Or credit back to my card. Every time I call they take my phone number and say Bernie will call me back. I am starting to believe Bernie doesn't exist. This is one of the worst customer service experiences I have ever had.
6 years ago
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