Josh W
The title Hip Hop Hits that arrived was a different version than the one on the website. When i called to ask what my options were, the first person who answered the phone was very nice and helpful, but i could hear another woman in the background yelling that "he got what he ordered" without understanding my problem. She was so nasty, that i actually posted on my IG that people should avoid shopping here so others dont get screwed over. To make matters worse, her only idea was for me to mail the CD back (at my own expense) to get a refund. The money is not the issue but the principal of the issue is what has me angry. While we were discussing the options, she cut me off because i interrupted her and said I was speaking over her, even though i remained calm the whole time. I hope you have recorded your customer service calls so you can hear just how disrespectful and nasty this woman was. It is also of note that the CD that arrived doesnt just fail to match the cover image on the website, but also has a different sku and record label than the bad one that arrived in its place. Shameful and as a serious music collector who is in many circles with like minded individuals, I will go out of my way to dissuade people from shopping here
4 years ago
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