I have had issues with orders from Olga's in the past. I absolutely love their exclusive prints though, so after I received a gift card for Christmas, I decided to give it another try. It was another disappointing experience. Two of the fabrics are great; what I ordered and great quality. However, the third was printed on the wrong material. I ordered sweatshirt fleece and it came on what I believe to be yoga. I contacted customer service, and they quickly credited my account. They indicated they were out of sweatshirt fleece and did not know when they would be able to get more. I completely understand this. However, why would you print on the wrong material rather than contacting me and advising me of the situation to begin with? Why wouldn't you contact me and offer me the print on a different material that you do have? I would have been happy to get the print on a material that I would use. I honestly believe the hope was that I would accept the substitute and not say anything. Unfortunately, I will not give Olga's another try.
1 year ago
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