I asked for pick up at 3:20 p.m. for a two hour rental until 5:20 p.m. and you can confirm this by checking your email confirmation to me. I can provide a copy if you wish. Robert first texted me at 2:50 p.m. and we hopped on at around 3:00 pm. I specifically requested pickup at 3:20 p.m. to give me ample time at the airport, get my luggage and enjoy the ride for two whole hours afterward. I am disappointed that I payed for 2 hours but was dropped off at 4:20 meaning I only got 1 hr 20 minutes of service. Robert indicated he knew my flight arrived at 2:20 p.m. I did not share that when I ordered the service. I was also disappointed that the slide divider was not operable and we did not get the privacy I wanted. Robert was a good driver but overall service from the company was not above average due to the issues I described above.