Omni Limo Reviews

Name: Omni Limo
Rating: 4.53

4.5 Rating 472 Reviews

1 %

of reviewers recommend Omni Limo

Company Reviews

Metrics

4.5

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I had a great experience with Omni! We highly recommend their company and service! We needed a ride from the Las Vegas airport to our hotel and didn't want to compete with the crowds for a ride share or taxi. After reading multiple reviews and comparing prices, it was clear we should hire Omni. Booking online was simple and I received an immediate response. Fast forward to the day of our trip. Weather delayed our flight by 2 hours. I knew this early enough to call Omni to let them know. I was told this would be no problem and they will track our flight. The delay turned in to 3+ hours! While in flight I got a text from Michael, our driver, stating he was on the way. It was still over an hour before we would arrive so I texted back our updated arrival. He said he would be waiting! And he was!! At the bottom of the escalator with a sign with our name! He assisted us with our bags and we had an enjoyable trip to our hotel. It is well worth the extra price for a stress free ride, especially when you are traveling and arrive late in the evening! Something you should know...a tip for the driver is included in the quoted price for your ride. It is not enough in my opinion. Make sure you have some cash with you to increase the tip, if deserved. Most people go cashless these days but for Vegas, carry enough for tips.”

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Posted 1 year ago

“I am a HS Principal that traveled to Las Vegas, with three colleagues, to speak at a National Conference. I found Omni online, made a reservation, confirmed and waited for our travel date. Omni reached out to me to be sure they had all our flight and hotel details so that we new what to expect as soon as we disembarked our flight. Our Driver, London, was wonderful! He texted and called me as soon as we landed so that we knew exactly how to proceed. He helped us with our bags in baggage claim and was friendly, professional and helpful. He answered all our "touristy questions" with a smile. We told him that we were using the service the following Saturday for our return to the airport. Saturday came and low and behold London met us at our hotel to be our return driver. How kind and thoughtful!!! Thank you London, you made us feel safe, respected and valued. You are awesome. We highly recommend Omni Limousine, and our driver London!!!”

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Posted 1 year ago

“Fantastic Service with Omni Limo's. Booked a car to help my parents get around town, not the typical booking for them, but very, very happy with booking process and customer service from team and driver. Will certainly use Omni again.”

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Posted 2 years ago

“Booked a ride from Laughlin to Las Vegas online from the Omni website. Did not receive an email confirmation, so I called to confirm. I was told the online pricing was incorrect and that the cost would actually be 5 times more (over $700). Very disappointed to have to find another ride at the last minute.”

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Posted 2 years ago

“The worst ever. I schedule and pay for car service for convenience. Not so I can be stressed. My ride was scheduled at 8:30. Usually with most companies a driver will,contact you to out you at ease and let you know he is on his/her way. Not Omni. At 8:10. I called the office and they said everything was fine. It wasn’t. At 8:40 I called back and said my driver hadn’t arrived yet(he was already 10 minutes late). They gave me his number.. I called him and he said he was 20-30 minutes out. I had to load my own car and drive to the airport. I arrived to my gate as they started boarding. If I had waited for them I would have missed my flight. Not reliable don’t use them”

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Posted 2 years ago

“I made reservations 7 weeks ago for our girls trip. Was confused about what time to enter in the field for back to the airport. I called Omni and was told to put flight time and it would be adjusted for pick up. I also put a note in reservation that 6am was flight time. When I hadn’t received a pick up time two days before I called. She put me on hold and came back and said they couldn’t pick us up then. After questioning her about options I asked to speak to a supervisor. Was told she was on another call and would call me back. That never happened. I called back and spoke with Judy. She basically said it was my fault and I should’ve called, which I had. Then she hung up on me! Terrible customer service! Abandoned with no offer of help. Don’t use this service!”

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Posted 3 years ago

“Great service!!! Our flight was delayed and they already knew it when we called and said they were watching the status for us. Our driver met us at the luggage belt and drove us safely to our hotel. It was so nice and convenient to have it already booked and not having to figure out transportation when we landed. reasonable price”

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Posted 3 years ago

“Booked a Mercedes car for a Tuesday 9 pm pickup from the ARIA to McCarren. Driver didn't show on time, showed up and left and then a new driver didn't know where to pick us up. Had to walk back through casino to get to the driver after the car arriving a 1/2 hr late. We were finally picked up but not before the person on the phone tried to blame me for not connecting with the driver earlier and therefore that's why there was so much confusion.. Also, car was an SUV not a mercedes, not sure if I got a lower class car that should have been cheaper but it doesn't even matter because the entire experience was awful.”

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Posted 3 years ago

“I booked on June 6th, and received a confirmation email. On July 7 (2 days before arrival), I was told that they could not honor the reservation so I am looking for another car service at the 11th hour.”

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Posted 3 years ago

“After booking a (ride) from the airport to take place last week and following the steps required in their website I shut down my computer and left for vacation. Arrived at the airport very late by my time zone, tired, hungry and ready to go to sleep. But our ride never showed up. When I called I was told my reservation had been cancelled because I never returned the paperwork they sent me. After I received a booking confirmation, see the website icon with car checked, appearing to be complete with a reply I was all set. Seems they sent me an email after I shut down my computer asking for an additional contract to be signed? Why wasn't that asked for in the original correspondence? Needless to say we ended up standing in a line of hundreds of other people and squeezed all into one small taxi. Lost a couple hours of sleep over this as we arrived even later at the hotel. Extremely upset over this process, still very frustrated. We did spend a lot less money on taxis and ubers the rest of the trip and at least we had a ride each time but really wanted and was willing to spend extra to have the room and dedicated driver. Make sure you triple check reservations with this company BEFORE you leave for your trip.”

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Posted 3 years ago

“Great service, friendly drivers, clean vehicles! We hired shuttle and limo service 3 times during our stay. Absolutely no complaints! We have wonderful experiences with each ride! The only reason for the 3 star is, we reserved a limo for a Las Vegas Tour and without a call they just sent a sprinter as it was more convenient for them as we had the sprinter for shuttle service later that evening. We were a little disappointed, but not a big deal. The other reason was we were charged an extra charge as it was more then what we pre-paid. And again without calling to give us notice, they just charged us and extra $400. Other then that Omni provided great service!”

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Posted 4 years ago

“WORST COMPANY EVER!”

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Posted 5 years ago

“Very excellent service! Will use again.”

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Posted 6 years ago

“Service and driver worked out great”

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Posted 6 years ago

“Professional through and through. Can’t rate these guys highly enough.”

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Posted 6 years ago

“Driver very professional and nice”

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Posted 6 years ago

“We had a great experience with Omni! The driver's to and from the airport were really nice and arrived on time. They also told us some off the radar things to do which was an added bonus. Thank you!”

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Posted 6 years ago

“Fantastic service. On time, good communication. Highly recommend”

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Posted 6 years ago

“The driver was great, no problem there. This is the second time with Omni that I have requested a specific vehicle, confined that vehicle and they sent a different one”

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Posted 6 years ago

“Excellent service are go to in Vegas”

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Posted 6 years ago

Omni Limo is rated 4.5 based on 472 reviews