Mr Folmer, thanks for contacting me.... I can give a five star smiling feeback for your staff and technical team. However, I am really disappointed that the issue I had with the Omniblend of "walking around when in use" is not better.... it is actually a little worse.... although the armature bearing and blades were replaced. On receipt of my blender, the technician did mention that "some blenders do walk" and unfortunately I have one of those. I assume I will have to replace the bearings within the next two-three years due to something that is seriously not in sync in my Omniblend? Honestly, it is so bad that I cannot even leave the blender to run on its own.... I need to hold it down by hand..... The only solution I foresee is that I will have to bolt the Omniblend down.... what would your suggestion be?