I enjoy working with the CSRs at Omnical because they are very attentive and will communicate with you until you receive your order. There is nothing like receiving your tracking information so that you can keep track of your order until it is delivered. Even though the shipment comes from overseas and has to clear customs, it still delivered in 7 days. Not too bad. Just have to make sure that you order in enough time. Thanks so much for all of your help every time that I need to order, Cindy and Neena :)