Very poor , below poor , item did not arrive , retailer said it was delivered and signed for , I asked for a copy of the signed delivery to which they then tell me they do not have a copy ! They advised I would receive a refund , the refund has not happened , I chased again and was advised I have to request a refund ! No option to request a refund , Onbuy protection has not replied , Therefore you are not covered , there is no protection , do not trust the company as they have zero customer service , I have started my complaint with trading standards and advise everyone to do the same