“Happy with my experience! Product well packaged, delivered and received right on time. No complaints whatsoever. Keep up the great work and kudos to you!”
“Would not recommend or purchase from again. I purchased a steam iron in February 2023 which was delivered promptly and I was happy with. Unfortunately in November 2023 the iron stopped producing steam. I reported this to OnBuy who then sent a pre-paid label for me to return it. Unfortunately after driving a 16 mile round trip to drop the package off the label didn’t work. They produced and sent a replacement label which I sent off. The iron was received by OnBuy 6 days after the warranty expired on the device and they refused to help with diagnosing the issue even though the issue was reported within the warranty period. When asking whether I could speak to someone about the issue to try and resolve it, no one replied to my message. I have requested contact information over 6 times to relay my complaint and they haven’t responded or if I have had a response, they just have directed me to the manufacturer. Extremely frustrating! I appreciate they may not be able to support but when a simple request of speaking to someone is not even acknowledged it is in my opinion considered rude. When you work long hours you just need a company who can treat you like a human to help resolve the issue! Will never use again.”
“You sent me a cheap watch in place of the watch I ordered.Order no. T58TD6X
I returned this to you by recorded delivery and I have not received an apology
or a refund.Pretty shoddy service!”
“My third review, I’m almost80 years old all I want is a simple way to get my refund from giks global. There is no obvious way to contact them, which makes me think they don’t give refunds. A haven’t got an order no I have given you all the information I have.”
“I placed an order on 19 Feb it took onebuy to let me now that the item is no longer available on April 2nd. The service is rubbish and I don't recommend any one to buy anything this has happend to few of my friends as well.”
“Order was cancelled within 5 minutes of ordering, was despatched 2 days later, then another 3 days after that I received an email saying delivery would be stopped and refund issued, but delivery was made a week after being cancelled 😡”
“Ordered clarins eye serum On21st of march.when parcel arrived it was face serum,with no seal, I can’t use the face serum.i can’t find a way to send it back to gits global, i’ve no account.i will never use on buy again.”
“As with other reviews I've now seen, ordered and paid for goods, of which only a third arrived. Can't find the name of the actual seller, have contacted customer service at Onbuy 4 times now, and as with another reviewer they are ignoring me now.
I have also sent a hand written letter to the CEO, so I'll see if he responds. It was something of an investigation to even find him, couldn't find the company on Companies House, had to just keep searching for an address.
Will now report the company to Trading Standards.”
“Bought a ps5 controller that didn’t even last 2 1/2 months, the springs went and the controller was useless, now looking at the reviews I can see iv probably paid the full original price for a cheap knockoff!!!!”
