“4 items ordered: either broken parts, parts missing or torally broken!
We've given 2* because at least refunds are given, no quibble.
Items all cheap and nasty. Cannot, with a clear conscience, recommend onbuy.”
“Poor! Lots of excuses, no action. Carrier blamed, it's Evri, so what do you expect? Received one item quickly. Still waiting for second, then came the excuses. I'm far from satisfied.”
“Still not received item, 1 week after the delivery date, send me emails to ask how my order was with them, I await their reply. I wont hold my breath though.”
“I recently ordered 40 rolls toilet tissue through OnBuy.com
Three days later I received only 20 rolls by Amazon.
I complained about it.
Then, I had an email from E commerce Enterprise’s Sophie.
She apologise it their error, however I haven’t received the missing 20 rolls yet. She didn’t give me any reference number.
How can I communicate it?”
“Ordered a water butt, paid and waited. Went past the delivery date so I contacted them, their explanation was they lost the tracking, refunded my money but no apology or real explanation and no water butt.”
“Unprofessional!!!
Unprofessional!!!!
As per the information provided during the order process, I was assured a delivery time frame of two free working days. I have order my parcel on 16th today is 27th However, it's concerning that, as of today, my parcel has not yet arrived.
This delay has not only inconvenienced me but has also led me to question the professionalism of your company. I value transparency and timely service, and unfortunately, my recent experience has not met these expectations.VERY DISAPPOINTED!!!”
“If I was a new customer I wouldn’t bother .my first order. Went through and ,I ordered my 2nd a mobile phones. I’ve requested it be returned. No one hearing what I’m saying I’ve been told it’s to be sent by the 18th ,which isn’t happing due to no one’s giving me the information so I’m now stuck with a Phone I can’t use thank for nothing I sure won’t be placing any more. Orders”
“Bought a hairdryer on the 16th July using Klarna pay we are now on the 31st July and still not arrived although payment has been taken from my account, won’t be using this company anymore, hoping it arrives in the next few days it’s a joke why give a timescale if you don’t stick to it should just say arrives when we feel like it!”
“Dear sirs we order inhaler for my ill husband and it has never come and we want to ask for a refund and your website is impossible to cancel or work our order
Number TVNB7K
SORRY BUT WE ARE NOT IMPRESSED
My wife ordered GABRIELE MOLLETT”
“Purchased an electric potato masher.
The item came with an EU 2 PRONG plug.
I thought it was illegal for a company to import electrical items not compatible with the UK. If I had known the item came with an EU plug I definitely would not have purchased.”
“Delivery was efficient however, product was damaged and that's when it became an issue. The online messaging portal used to create a return and an level of communication is practically a non starter - no response, no update 4 days on....”
“Delivery was efficient however, product was damaged and that's when it became an issue. The online messaging portal used to create a return and an level of communication is practically a non starter - no response, no update 4 days on....”
