“no confirmation received , can't get to speak to anyone. The money was taken out of my account immediately. I will never use them again and would advise everybody to do the same”
“Once you have made your purchase , should there be any problems ..
YOU ARE ON YOUR OWN .
No names ..No address..No Tel no… NO CONTACT. ! !
Placed order 13 / 12 /23 still not received my order . Requested cancel and refund.
Seller K H MART . Use either Company at your peril.
AVOID LIKE THE PLAGUE ! !”
“Wonderful service, website is so easy to use and I found what I wanted much cheaper than anywhere else. As soon S I clicked on pay I was kept up to date with each step of the process and received my order super quick. Will head straight to OnBuy.com for future purchases they are that good”
“I was scammed £200 by one of onbuys trusted partners.
On buy promotes scammers and makes in nearly impossible to get your money back or even acknowledge your complaint...
Buyers beware
SHOP ELSEWHERE”
“Disgraceful. Delivered to wrong address (it happens) however when i provided evidence email from Royal Mail accepting they lost the parcel Onbuy and seller refused to accept liability and i lost £180. Onbuy protection is non existent.”
“I purchased a ps5 for a Xmas present beginning of November. Item was sent out with wrong name on package. So was returned to sender by Royal Mail. Seller didn’t have another one to send out so had to refund me. Now 7 weeks later I still have not had my money back. I have sent all documentation showing Royal Mail tracking saying item wrongly addressed and returned to sender. And message from the seller apologising that they have sent the item out with the wrong name. But all this time later still no refund. You can’t speak to anyone only message. Most of the time they don’t reply to you but on the odd occasion that they do it takes 48hrs and they are not helpful. Please avoid. This company should be shut down. Worst customer service I have ever encountered”
“In all fairness looking at reviews read disappointing, but in a my 6 purchases I had one that took a little longer than I expected but true to there word I was informed and up dated and it turned up in good condition, I am happy with what I have experienced.”
“Very bad company. It has been over 2 monthe and onbuy won't refund my money even after saying it will take 3/5 days. Avoid as once they have your money your not getting it back. Please do not order from this company unless you want to lose money”
“Ordered firestick, sent tracking info from a chinese site with no translation to English. Item did not arrive. Used online chat to notified them, i suspect it was a chat bit as they did not answer any of my questions, Very frustraiting. Asked for a refund that never arrived dispite several requests from me. Had to contact paypal who also requested a refund, Onbuy did not repond to paypal by date requested. Paypal then paid me a refund in full. Disgusting customer service. Do not order through this Onbuy.com”
“Bought a product from onbuy and tested it with a product from Flannels and the difference was unbelievable. The creed from flannels was absolutely beautiful such a lovely scent and the product from onbuy smelled like washing up liquid in comparison. Please do not buy creed from this place zero stars from me absolute scam 🤬🤬🤬”
“Received my order of rat traps and bate, delivered by Royal Mail within the 3 - 5 day window. They came in 2 well packed parcels in 3 days and 5 days respectively. Exactly what I ordered.”
“ABSOLUTELY DISGUSTED WITH THEIR SERVICE. Had an item on sale and cancelled my purchase two weeks later telling me they were out of stock only to find the same item they were selling for triple the price this time. I even received an email from them saying that the order was dispatched. I reckon they do ths often, advertising stuff on sale getting your money, claiming on interest from other people's money then cancelled orders. AVOID.”
