OnBuy is a scam. Trading Standards needs to take this website down to rescue customers before they become victims of their scam . Read my story below... Hi OnBuy, Although I have sent numerous messages to ask OnBuy to help me to get refund for my purchases associated with orders T52VFTQ and T52SGG8, but you have failed to respond since your last email from Yhainesson on 07/10/2023. I'm not sure whether these messages I send to you via your online form reach you. Firstly, your instructions on how to contact OnBuy are misleading. According to the instructions on your website they read, “All you have to is log into 'My Account', select the message with the seller and click 'Contact OnBuy'. However, this option is not available other than a message with heading which reads, "Write a reply to "OnBuy" & "Alivn". Even when I use this message option to reply to OnBuy, the sent message status shows the message was only sent to one recipient which in this case is the seller, "Alivn". Therefore, because you are misleading customers by giving incorrect information on how to contact you and your lack of response, I have concluded that OnBuy deliberately tries to make it hard for customers to claim for their refunds. Secondly, I have concluded that the seller of the all items which are advertised on OnBuy website is OnBuy itself instead of third party retailers. If these products are sold by other retailers, why OnBuy is so reluctant of helping a customer claim for a refund? The answer is OnBuy is not interested to help customer claim for a refund because is concerned that it will lose its sales revenue. In other words, OnBuy is scamming customers thinking they are buying from other retailers without realising that the seller is OnBuy itself. I intend to publicise this message to as many media platforms as possible to raise awareness of OnBuy scam as well as make a formal complaint to the Trading Standards. Regards, Lilly