I've been buying small up to £50 items here for last few years without problem so got brave and ordered phone for £300. 3 weeks after I have no phone, no money and no help from onbuy. They say you are under prorection or tgat they will respond within days if you gave an issue. Well my experience is, as I said before, no phone, no money and no help from Onbuy, they never replied. I feel disappointed, cheated, disgusted and will my sure my experience is visible everywhere so potencial buyers are warned. As for me, I will never shop with OnBuy, big or small, I lost any trust in that platform.