I personally would never use this platform again, though the goods are from individual retailers and the quality is not the sole responsibility of OnBuy at the end of the day they provide the customer service or lack of. I ordered two wardrobes, three sets of doors later they were finally acceptable. The previous two sets were severely damaged upon arrival. This took the best part of three months to rectify. All the way along OnBuy stated they would arrange collection the pile of old doors and packaging once the correct set finally arrived. This was always a concern of mine as I was collecting a large pile of stuff I didn’t need in a one bedroom flat. Of course I took them up on this offer and then they back peddled saying please arrange for the local authority to collect of which we advised them that wasn't an option due to the local authority not accepting mirrored items of which these doors are. They have then stopped communicating and I’m left with a load of junk I don’t need. Poor customer experience and service. I will avoid in the future.