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ES
Wish I’d read all the reviews before wasting my time. I bought a wardrobe from WHATSIZE, which on arrival, I discovered was clearly poor quality. The back and drawer bases were made of flimsy plywood. It was self assembly, which I’m not averse to but there were no numbers or labels on any of the parts. Definitely not worth over £200. I went through the OnBuy refund process, packaging it all up neatly, sending photos as requested, even adding more packaging and tape to protect it further when they asked for this. For the past month I have had numerous empty promises of when they will turn up to collect it, but the elusive collection van never appears. The negative reviews all seem to get a response (AI generated I suspect) saying they understand customers’ frustration; clearly they don’t or they’d take steps to improve their service. will not be buying from them again and would advise anyone to steer clear.
7 months ago
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OnBuy.com has a 3.8 average rating from 1,640 reviews