Not a company I could recommend, very unreliable and the customer support team give no support. What went wrong, everything from start to finish. I had 2 x £25 gift cards that did not work, so i called the support line, spoke to a nicve lady who said she would change them. i thought great that was easy, WRONG, they sent me 1 x £25 and 1 x £15 and kept £10back, so i called and emailed and the response was we cant find any record they are not our cards, well how did you change them the first time but cant find them now. So they have not returned my £10, Now this was a gift from my GRANDCHILDREN, saved all there money for this and this lot will not give it back. I am leaving my name on this as i want people to know that this is real and not made up