After reading all of these reviews thrashing this company, I was absolutely convinced that my family had been scammed(since there was a couple people who gave these one4all giftcards as gifts this year). I was shocked when I got it to work. It was difficult but do-able. I traded in my gift card for an online express gift card. After swapping, you are given a code and pin that you would use as if it was a gift card and you have an option to print out a copy of it to show in-person. I had planned on going to the mall today but before, I went onto expresses website and checked the balance with the code and surprisingly the balance was there. I also had a worker check the balance in person and the balance was also there. Luckily, I did not have to interact with the customer service