The call handler was okay, but the guy who turned up to jump start my car, first of all went to the wrong place, even though I asked him if he knew where he was going when he called me initially. It was only when he called a second time to ask where my car was, that he turned up at the right location. He had a booster starter, that wasn't fully charged, so had to go and get another one. This just added more time to what should have been a pretty straightforward jump start. There doesn't seem to be a tick box for 1-2 hours below, so I've left it empty. When it comes time to renew, next year, I'll give them a miss.