One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.62

4.6 Rating 2,824 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,824 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 1 star review on 10th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service from One Call Insurance and rescue service was polite and also efficient”

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Posted 7 hours ago

“Was quick and very friendly and helpful staff”

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Posted 12 hours ago

“Friendly and efficient recovery driver - was careful to explain everything and tested everything thoroughly. Very pleased with outcome.”

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Posted 13 hours ago

“From start to finish i was happy with the service I received, it all went smoothly and quickly.”

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Posted 13 hours ago

“Your breakdown assistance has obviously changed. Used it in the past no issues. Firstly I was told to go through the customer portal which only had my house insurance listed and could not report breakdown so had to ring again and someone manually input it for me. A third party came out and said I needed a new battery and to ring you back in the morning. I was then told that you did not deal with 3rd party providers and all you could do was take me to a garage. I am disabled and this was of no help. this was not the service I had in the past. There should be a dedicated telephone number for breakdowns as you are supposed to have a service 24/7. I doubt I shall renew with you this year.”

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Posted 14 hours ago

“First time ever used OneCall Rescue. Very easy to report my breakdown and received text messages advising of progress and the Company being allocated to. Oasis Rescue and Recovery arrived on time, verbally discussed issue, diagnosed fault and recalibrated system and hopefully rectified issue. Excellent service from both OneCall Rescue BA3 and Oasis Rescue and Recovery.”

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Posted 14 hours ago

“Recovery driver arrived sooner than expected, friendly and efficient. Communication from reporting to pick up was clear and fast. Many thanks”

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Posted 15 hours ago

“I was extremely disappointed with the way in which my breakdown was dealt with! I called your company to explain the situation, I explained that there was a road closure in the location of my breakdown and that my disabled mother was with me in the car! Both of which was not relayed to the recovery agent! The agent arrived and asked me to open the car which I did he then attempted to open the bonnet and snapped the plastic release handle which came off in his hand , he admitted that it was him who had broken it and that I shouldn’t worry as he had taken pictures! I then asked about the situation with my disabled mother and he said that I would need to call my insurance again,at this point he walked off and said he would need to walk back to where he had parked his van and then return to tow it to the garage. He was gone for over an hour and a half! I called my insurance back to explain the situation and was told that I needed to arrange my own transport for my disabled mother! I took photos of the broken handle and received an answer to say that the recovery agent denied breaking it after admitting to me that it was his fault!! Therefore I am extremely disappointed in your service and the way in which it was dealt with!!”

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Posted 15 hours ago

“Complicated sitting in your car in the middle of winter you just want one number not what’s your password,just answer 10 questions on a mobile that you can’t see it’s a nightmare not very CUSTOMER ORIENTED.”

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Posted 16 hours ago

“Excellent service.Was kept updated of time of arrival.Efficient,polite service from breakdown operative.Took great care loading & unloading my car.Very pleased.”

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Posted 16 hours ago

“Turned up on time, very pleasant and got my van to the garage requested with no issues. Top service”

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Posted 16 hours ago

“Alan who helped me was amazing. So helpful. I have a complaint but not against him. He is 5 star. My complaint is I couldn’t get any one on phone and I was stuck on slip rd with no postcode and I had to walk miles to get to a place with a postcode. I should have been able to send a pin or grid reference easily online. If I had been a vulnerable person I would have been in real trouble .”

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Posted 16 hours ago

“Super quick, wasn't phased by the fact my car is from the 80's friendly and did a great job!”

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Posted 16 hours ago

“Thank u so much both times so professional, so helpful and kind really great asset to your company.”

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Posted 16 hours ago

“Spoke with BA3, lovely chap who had everything sorted within a few minutes. Great service and took the stress of breaking down away.”

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Posted 1 day ago

“The service provided was excellent from the first initial contact to the arrival of the breakdown company. The breakdown recovery was trackable which was a real help. The breakdown company that came were excellent . I can not fault anything, I am very grateful for the service that was provided. Thank you..”

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Posted 1 day ago

“Vehicle transported to garage and was left with damage to front of car”

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Posted 1 day ago

“Happy with the service, was told 2 hour wait,was just under that,got recovered to my address,no dramas,recommended, good service 😀 👍 👌”

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Posted 1 day ago

“Very happy with the breakdown service from Lee Hire - prompt, polite and helpful - all you could wish for at a stressful time. Thank you! John H.”

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Posted 1 day ago

“He was very polite, friendly and informative as he found the problem under the car! A big thank you to him and my garage is going to repair my car”

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Posted 1 day ago

One Call Rescue is rated 4.6 based on 2,824 reviews