One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,120 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish it was excellent. I reported breakdown via customer portal and was kept notified throughout especially an estimated time of arrival, which is very helpful and details of recovery team ie who to expect.Matt (id BP2) also called 15 minutes in advance of arrival and introduced himself. Mat was excellent. He was very polite, cheerful, patient and above all else very informative and gave essential advice going forward. He is a credit to the recovery service. Many thanks to Matt for making an unpleasant experience a lot better.”

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Posted 2 hours ago

“Very happy great service”

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Posted 12 hours ago

“Excellent service first time I have had to use the service before l had two calls with two very good customer team members and the gentleman who came out to look at my car gave excellent service also Well done One call and Oats Recovery Didn't mention that l was a very worried lady one her own.”

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Posted 13 hours ago

“Today, one call rescue were lovely, professional, calm & very reassuring. From the 2 advisors I spoke to on the phone (when I was very stressed!) to the lovely driver of the rescue vehicle who made a very stressful situation so much better. Thank you all so much . My only criticism (that stopped me giving 5 stars) was the fact that after my initial call, where I explained that I was 69, female, on my own in a vehicle that could not move, in an unsafe position on a bend on a country road with double white lines, with traffic building up, I was told to report details through your portal, details of which would be sent by text. Unfortunately my 'not so smart' phone identified the text as Spam & would not let me open the link. Fortunately I was able to eventually contact my son who towed me to a safe spot & took charge of the situation. Whilst I appreciate that portals have their place, & no doubt help to eep costs down - but in a potentially dangerous situation... really? But all is well that ends well & my car is now at the garage & I am at home, so thank you for coming to my rescue.”

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Posted 14 hours ago

“Really happy with the professional friendly service today. thank you 😊”

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Posted 14 hours ago

“Quick call out and great service, thank you”

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Posted 15 hours ago

“Very happy with the caring and efficient help I received from the 2nd gentleman not so much from the 1st one.”

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Posted 15 hours ago

“They interacted well and kept me updated”

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Posted 16 hours ago

“Attended to my breakdown promptly”

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Posted 1 day ago

“This was first class. The mechanic came within 30 minutes and was excellent! He solved the issue with perseverance and determination .”

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Posted 1 day ago

“Arrived quickly and started car which apparently had starter motor issue”

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Posted 1 day ago

“GN3 sent the correct lorry to collect my van and made me feel comfortable.”

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Posted 1 day ago

“Qhick response, conveyed to home address. Thanks to TF3”

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Posted 1 day ago

“When I required breakdown assistance it was easy to contact and the service was good”

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Posted 2 days ago

“I had a flat tyre , it was very easy to contact the breakdown service by submitting an online form . The response was quick and they helped me getting my car to be taken to the nearest garage.they even cancelled the first rescue service as I contacted them complaining that the service was going to take too long to reach me . They cancelled and rebooked and the second rescue service was swift . Unexpected breakdown is an awful experience and I am grateful to one call insurance for rescuing me ..”

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Posted 2 days ago

“The lady at one call was great, she arranged my pick up and recovery. Wurotow were fantastic and the driver Lewis was so friendly.”

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Posted 2 days ago

“Technician turned up on time. Got my van going again and was able to drive to the garage top sort the problem. Very helpful and efficient.”

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Posted 2 days ago

“Person turned up and used his power pack to start my car. He only let it run for a minute or so then said that's it fine now. Next time I tried to start the car (20 minutes later) it still wouldn't start. Problem has not been solved. I was expecting a recovery vehicle to come and take my car to a garage, not just a jump start that I could have got from a friend or neighbour if I'd asked. Complete waste of time really. Wouldn't recommend euroroute recovery.”

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Posted 2 days ago

“Provided very good prompt service. Arrived in a timely manner helpful and relayed car to garage as requested in a professional manner. Thank you ID TF3”

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Posted 3 days ago

“The service was super efficient”

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Posted 3 days ago

One Call Rescue is rated 4.6 based on 2,120 reviews