The guy I spoke to .was very helpful.he sorted everything out for me .brilliant service
Paul
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I waited 6 hrs no one came some taxi drivers helped me in the end and a traffic warden was fantastic checked on me several times. But after I rang up 3 times asking what was happening each time begging told soon my phone died apparently one call cancelled by tow in the end after 4.15 hr of me waiting because the tow company keeper delaying my pick up time and they thought it was unelectable. They rang me and left a voice mail on my dead physio be that I was unable to get so I just waited and waited alone and cold in a town centre on a Friday night one have apologised and refunded me my £20 excess back they upgraded me to gold if I break down again free wheel change ( my car has form in a can no wheel to change) 20 miles instead of 10 tow distance I very rarely Tavel more the 8 from home hotel if needed it’s never gunna be needed so a load of perks am never gunna use so nothing of any use
Anonymous
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I waited 6 hrs no one came some taxi drivers helped me in the end and a traffic warden was fantastic checked on me several times. But after I rang up 3 times asking what was happening each time begging told soon my phone died apparently one call cancelled by tow in the end after 4.15 hr of me waiting because the tow company keeper delaying my pick up time and they thought it was unelectable. They rang me and left a voice mail on my dead physio be that I was unable to get so I just waited and waited alone and cold in a town centre on a Friday night one have apologised and refunded me my £20 excess back they upgraded me to gold if I break down again free wheel change ( my car has form in a can no wheel to change) 20 miles instead of 10 tow distance I very rarely Tavel more the 8 from home hotel if needed it’s never gunna be needed so a load of perks am never gunna use so nothing of any use
Anonymous
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I waited 6 hrs no one came some taxi drivers helped me in the end and a traffic warden was fantastic checked on me several times. But after I rang up 3 times asking what was happening each time begging told soon my phone died apparently one call cancelled by tow in the end after 4.15 hr of me waiting because the tow company keeper delaying my pick up time and they thought it was unelectable. They rang me and left a voice mail on my dead physio be that I was unable to get so I just waited and waited alone and cold in a town centre on a Friday night one have apologised and refunded me my £20 excess back they upgraded me to gold if I break down again free wheel change ( my car has form in a can no wheel to change) 20 miles instead of 10 tow distance I very rarely Tavel more the 8 from home hotel if needed it’s never gunna be needed so a load of perks am never gunna use so nothing of any use
Anonymous
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I waited 6 hrs no one came some taxi drivers helped me in the end and a traffic warden was fantastic checked on me several times. But after I rang up 3 times asking what was happening each time begging told soon my phone died apparently one call cancelled by tow in the end after 4.15 hr of me waiting because the tow company keeper delaying my pick up time and they thought it was unelectable. They rang me and left a voice mail on my dead physio be that I was unable to get so I just waited and waited alone and cold in a town centre on a Friday night one have apologised and refunded me my £20 excess back they upgraded me to gold if I break down again free wheel change ( my car has form in a can no wheel to change) 20 miles instead of 10 tow distance I very rarely Tavel more the 8 from home hotel if needed it’s never gunna be needed so a load of perks am never gunna use so nothing of any use
Anonymous
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I waited 6 hrs no one came some taxi drivers helped me in the end and a traffic warden was fantastic checked on me several times. But after I rang up 3 times asking what was happening each time begging told soon my phone died apparently one call cancelled by tow in the end after 4.15 hr of me waiting because the tow company keeper delaying my pick up time and they thought it was unelectable. They rang me and left a voice mail on my dead physio be that I was unable to get so I just waited and waited alone and cold in a town centre on a Friday night one have apologised and refunded me my £20 excess back they upgraded me to gold if I break down again free wheel change ( my car has form in a can no wheel to change) 20 miles instead of 10 tow distance I very rarely Tavel more the 8 from home hotel if needed it’s never gunna be needed so a load of perks am never gunna use so nothing of any use
Anonymous
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I waited 6 hrs no one came some taxi drivers helped me in the end and a traffic warden was fantastic checked on me several times. But after I rang up 3 times asking what was happening each time begging told soon my phone died apparently one call cancelled by tow in the end after 4.15 hr of me waiting because the tow company keeper delaying my pick up time and they thought it was unelectable. They rang me and left a voice mail on my dead physio be that I was unable to get so I just waited and waited alone and cold in a town centre on a Friday night one have apologised and refunded me my £20 excess back they upgraded me to gold if I break down again free wheel change ( my car has form in a can no wheel to change) 20 miles instead of 10 tow distance I very rarely Tavel more the 8 from home hotel if needed it’s never gunna be needed so a load of perks am never gunna use so nothing of any use
“Great customer service , assistant was really friendly, just the wait time was to long. I received the approximate time and the RAC came at that time.”
“As a older person speaking to someone is easier for me... Stewart SY7 was very good and solved the problem very quickly.. I have been with you for years and have always appreciated the high level of attention your staff give.. A big Thank you to all those who work at One Call......”
“Excellent service! Call handler SW6 was very polite and efficient. He informed me that the mechanic would arrive within 1 hour. Mechanic arrived within that time and fixed my car quickly and efficiently. A huge thank you to all! Highly recommend.”
“The £20 call out charge is a bit annoying as I could have probably sourced my own separate cover for similar money and not incurred the charge, overall the customer & service where excellent.”
“Very helpful and very prompt
Only had to wait several minutes before help turned up.
The mechanic was very polite and helpful and I was on my way in no time. Cf9”
“The young man on the end of the phone was very efficient, polite and personal. As this is the first time I’ve had to use them I am more than happy with the customer service I have received so far. Fingers crossed the mechanic is able to get me up and running again”
“The young man on the end of the phone was very efficient and helpful and the mechanic was with me within the time given. I was impressed with the service.”
“Great help as the car was not functioning correctly just as we were leaving the airport after our holiday. Kindly. Took us and our car home. Many thanks”
“I waited 3 hours and 10 minutes for a recovery vehicle to get to me. I made a call at 18:36 and was told they should be with me in an hour. After about an hour and a half I called again and was told their was a delay and they would be another 35 minutes. Another hour I called again and was told they would be with me in 15 minutes but anothe 30 minutes later they still weren't with me! Although the One Call agents were helpful when I telephoned them and did put in for a call out straight away, I was left waiting for over 3 hours. I am disabled and couldn't go anywhere without my car. I also suffer with panic attacks and had a panic attack while I was stuck waiting because my phone was running out of battery and I was really worried that I would be stuck there all night. It seems from what I was told by the recovery man that the original breakdown van had a fault and instead of getting somebody else to come to me, they messed about. The mechanic who eventually came to me said he was sitting around for the previous 6/7 hours (since 3pm) and only had a call to go to me 40 minutes before he arrived at 21:46 This really is not good enough!”
