One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,170 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful and friendly thank you”

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Posted 2 days ago

“Extremely helpful and friendly thank you”

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Posted 2 days ago

“Being a vulnerable woman with a disabled child, we were left waiting on the side of the M25 for 4 hours! Then when finally arrived didn't even look at the car just put it on truck to take home. Even though I had GOLD cover, there was no roadside assistance offered and they wouldn't even log my call unless I paid them £114. When we eventually started home, almost 5 hours after I reported the breakdown, the driver got a call and was told we had to change drivers. Even though we had driven 40 mins towards home, he then turned round and drove the 40 mins back to where we came from to change drivers. Then the new driver decided he didn't want to take the 1 hour and 40 minute drive home over the Dartford Bridge he decided to go the long way round , just over 2 hours to home. Then he said he couldn't drive to our road, so didn't even drop our car off at home, he left it two streets away. The whole thing from reporting the breakdown to getting home took just over 9 hours and we were only 1 hour 40 mins from home. NOT A GOOD EXPERIENCE WITH THIS COMPANY!!!”

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Posted 4 days ago

“The agent from WEM Rescue and Recovery went the extra mile. Not only did he identify what the problem was, he went to the garage and arranged for my car to go in to be fixed. Well done.”

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Posted 4 days ago

“All good and efficient, the Breakdown Guy really friendly and efficient.”

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Posted 4 days ago

“Managed to sort the problem. Pleasant chap”

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Posted 4 days ago

“Speedy friendly helpful service would recommend to others, as they exceeded my expectations.”

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Posted 5 days ago

“Very good service, the only recommendation would of been a update when it got to the estimated time of arrival and they haven't turned up yet maybe another ETA text but soon answered after a phone call”

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Posted 5 days ago

“Arrived quickly and kept informed of arrival time and regular updates. A polite and knowledgeable person who has hopefully resolved the issue”

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Posted 5 days ago

“Recovery technician (Matt) excellent. Pleasant man and knowledgeable too - didn't get to see his roadside repair skills as the indicators on the problem appeared to be too much for a roadside repair”

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Posted 5 days ago

“My recovery man was so lovely, attentive and helpful. He explained everything what the faulty with car and how he fixed it. Very helpful and pleasant. I wish I had taken his name. I appreciate his help.”

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Posted 5 days ago

“The guy turned up on good time. But not happy try to get through to report breakdown. Would have liked to speak to someone trying to do it online is too stressful for a older person sitting in a car”

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Posted 5 days ago

“I received a text informing me of approx time of arrival. I then received a text enabling me to track recovery vehicle . Both of which were helpful & reassuring. Recovery man arrived & after I told him my problem he said he would check battery, which was indeed flat . He started engine. Gave me sound advice on what to do next . I asked if he could suggest where I obtain new battery from . He was very polite & professional. I was really impressed how quickly car was sorted . Thank you so much for your help .Frist class service 👏”

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Posted 5 days ago

“Unbelievably quick response, no hassle, straight onto truck and off to my designated garage, well done SG2 top job”

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Posted 5 days ago

“Got my van off the road and to the garage with no issues. The recovery driver was an absolute gem! Really nice guy and very helpful. Thanks again.”

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Posted 5 days ago

“The time was good the but solutions extreme Flat tyre.. tow truck to nearest garage to be fixed!! Loads of on line mechanics can come to the problem and fix .. not suitable for 70+ mobility problems It’s not the most cost effective solution The truck that attended was dirty and unusable for a 70+with mobility issues.. so very uncomfortable to solve flat tyre problem but was sorted in a good frame so overall good result but stressful”

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Posted 5 days ago

“Fabulous, good wait time, very professional, couldn't ask for more, thank you”

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Posted 5 days ago

“Very fast and efficient lovely lad 5 star 🌟”

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Posted 5 days ago

“Waited 2 hrs in the cold, had to call back twice.i was on my own with no heating due to car being stopped. The guys on the phone were excellent and when the guy arrived it was all fixed in 10 mins. But the tome waiting with no contact from anyone was very worrying and scary”

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Posted 5 days ago

“They were very efficient and didn’t wait long”

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Posted 5 days ago

One Call Rescue is rated 4.6 based on 2,170 reviews