One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 2,013 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, broke down in a busy spot recovery was faster than expected and I was kept up to date throughout the process. My car got a temporary repair which meant I could complete my journey, very impressed.”

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Posted 1 week ago

“Great service, good communication, LP5 was very informative and helpful”

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Posted 1 week ago

“Vehicle recovered within estimated time frame by a very kind and helpful driver”

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Posted 2 weeks ago

“Very easy and pleasant to deal with and helped me with the problem”

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Posted 2 weeks ago

“Onecall were very helpful and efficient and quick to get me help”

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Posted 3 weeks ago

“EA5 was very thorough and helpful. The process was very streamlined and I was kept informed at every turn. She rang with follow up information when she said she would.”

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Posted 4 weeks ago

“Recovery guy came within hour and half It was a flat battery So got it going and advised to go straight to garage to get a new one Which I did Very pleased with that part of it My only gripe would be having to log in to your portal after the initial phone call I was in a car park and struggled with getting Wi-Fi Did it eventually but would have been better if the person taking the call could have done it for me”

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Posted 4 weeks ago

“Guy was really friendly and easily identified the issue”

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Posted 1 month ago

“Came out to replace a windscreen, the fitter said the window trim wouldn't seat properly, and he would get HQ to contact me and arrange a follow-up fitting. A week passed & no call. I spent 40 minutes with CS to get a fitter out as the trim was now faulty and the car needed to travel abroad. I was told this couldn't be done, but miraculously, a fitter was found. The 2nd fitter confirmed that the 1st attempt had used the wrong trim, although he blamed the weather & adhesive. He removed the faulty trim and tested to make sure the glass was correctly sealed. He said the office would call to arrange a 3rd fitter to re-fit the glass with the correct trim and notify them of the missing items. It was at this fitting that I noticed that the previous fitter had removed all the scuttle clips and taken away the parking & Ulez permits. Called by CS to re-book, and at this point I raised my complaint & booked the 3rd fitter. 3rd Fitter came and correctly fitted the glass with the correct trim; however, he left with the dashcam plastic mounting bracket. Contact CS and no complaint had been received so, had to start the process again (29/07) & received a response 31/07 & offered £40 & £10 for the missing clips. I declined the offer as more items were missing, and I advised that once everything has been replaced. 02/08 advised what the potential costs would be & no response, 06/08 confirmed £75.62 out of pocket in replacement parts & required resolution. 11/08 Been accused of fabricating the missing items (even though proof of purchase to replace them has been provided) & been offered the parts cost & £24. They haven't followed their own complaints process and produce poorly worded resolutions full of spelling and punctuation errors.”

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Posted 1 month ago

“Quick and simple- brilliant”

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Posted 1 month ago

“𝘛𝘩𝘦 𝘨𝘦𝘯𝘵𝘭𝘦𝘮𝘢𝘯 𝘚𝘵𝘦𝘷𝘦 𝘸𝘢𝘴 𝘷𝘦𝘳𝘺 𝘤𝘰𝘶𝘳𝘵𝘦𝘰𝘶𝘴 𝘢𝘯𝘥 𝘧𝘳𝘪𝘦𝘯𝘥𝘭𝘺 𝘢𝘯𝘥 𝘩𝘦 𝘢𝘳𝘳𝘪𝘷𝘦𝘥 𝘰𝘯 𝘵𝘪𝘮𝘦. 𝘛𝘩𝘦 𝘵𝘦𝘹𝘵 𝘮𝘦𝘴𝘴𝘢𝘨𝘦𝘴 𝘢𝘯𝘥 𝘶𝘱𝘥𝘢𝘵𝘦𝘴 𝘬𝘦𝘱𝘵 𝘮𝘦 𝘸𝘦𝘭𝘭 𝘪𝘯𝘧𝘰𝘳𝘮𝘦𝘥. 𝘛𝘩𝘦 𝘰𝘯𝘭𝘪𝘯𝘦 𝘷𝘦𝘳𝘴𝘪𝘰𝘯 𝘸𝘰𝘶𝘭𝘥𝘯𝘵 𝘭𝘦𝘵 𝘮𝘦 𝘱𝘶𝘵 𝘪𝘯 𝘵𝘩𝘦 𝘱𝘰𝘴𝘵𝘤𝘰𝘥𝘦 𝘢𝘵 𝘵𝘩𝘦 𝘭𝘢𝘴𝘵 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯 𝘴𝘰 𝘪 𝘦𝘯𝘥𝘦𝘥 𝘶𝘱 𝘤𝘢𝘭𝘭𝘪𝘯𝘨 𝘣𝘺 𝘱𝘩𝘰𝘯𝘦 .”

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Posted 1 month ago

“Quick call response, helpful team member and eventually great recovery service”

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Posted 1 month ago

“Genevieve was OUTSTANDING - great listener, patient and very professional. She made a very difficult situation very easy and didn’t rush me at all. Greatest customer service experience”

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Posted 1 month ago

“Very efficient website. Only waited approx 20 minutes for a return call advising someone would call when in the vicinity of my broken down car. Only 10 mins before a call came through advising would take 15 mins to get to the car. The car was collected and taken to home address. From beginning to end, the whole experience was extremely professional and efficient. Can't rate our recovery experience highly enough.”

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Posted 1 month ago

“Fantastic service, friendly rescue, prompt and good accurate assessment of the problem. Great outcome. Very pleased. Many thanks.”

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Posted 2 months ago

“EA5 was a pleasure to deal with. She ensured I was kept in the loop and gave me options which I didn’t knew I had. Thanks for all your help!”

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Posted 2 months ago

“Such a very efficient service, friendly staff (call handler EA5), and guided through the process with ease.”

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Posted 2 months ago

“Staff who attended recovery of my car was extremely friendly and very very professional. He was punctual as usual. He understands what it means to make customers happy and satisfied for service received. He makes me proud to a customer of one call insurance.”

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Posted 2 months ago

“One call rescue have been great. My issue was the customer service with one call on this occasion. Although it took me a while to resolve the error the rescue service was great.”

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Posted 2 months ago

“Easy to arrange arrival of breakdown lorry. Arrived well within estimate. S shame they do not undertake any diagnostic checks. Car taken to local garage without fuss.”

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Posted 2 months ago

One Call Rescue is rated 4.6 based on 2,013 reviews