One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,999 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, friendly rescue, prompt and good accurate assessment of the problem. Great outcome. Very pleased. Many thanks.”

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Posted 2 days ago

“EA5 was a pleasure to deal with. She ensured I was kept in the loop and gave me options which I didn’t knew I had. Thanks for all your help!”

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Posted 1 week ago

“Such a very efficient service, friendly staff (call handler EA5), and guided through the process with ease.”

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Posted 2 weeks ago

“Staff who attended recovery of my car was extremely friendly and very very professional. He was punctual as usual. He understands what it means to make customers happy and satisfied for service received. He makes me proud to a customer of one call insurance.”

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Posted 3 weeks ago

“One call rescue have been great. My issue was the customer service with one call on this occasion. Although it took me a while to resolve the error the rescue service was great.”

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Posted 3 weeks ago

“Easy to arrange arrival of breakdown lorry. Arrived well within estimate. S shame they do not undertake any diagnostic checks. Car taken to local garage without fuss.”

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Posted 4 weeks ago

“When sent a link to my phone, could not open, this is due to scam. Phoned again and spoke over the phone. No problem with this service and breakdown service no problem”

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Posted 4 weeks ago

“very easy to book online, had a return call within 10 mins to confirm breakdown details. rescue vehicle arrived well within specified time. very happy with service.”

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Posted 1 month ago

“Really good service. Easy to contact, lovely representative and quick break down recovery. The breakdown driver was really helpful. Overall smooth service”

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Posted 1 month ago

“JR2 was excellent adviser, he listened to my concerns and kept on reassuring me. Heartfelt thanks J!”

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Posted 1 month ago

“Was quick and easy to arrange and didn't have to wait too long”

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Posted 1 month ago

“Very fast !!!”

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Posted 1 month ago

“It would of been easier to actually call and talk to some as the internet signal wasn't great and kept dropping out. But the recovery driver came to pick up my car quite quickly.”

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Posted 1 month ago

“Regardless of not able to fix problem at road side the next stage was handled well”

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Posted 1 month ago

“Very quick to call back and lady was professional with the plan of action so very happy with the service”

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Posted 1 month ago

“My information was relayed to Jon Beech recovery within minutes of my call and being directed to the portal. The lady on the phone was very helpful in instructing me on how to book my recovery. The recovery team were with me well before the estimated time and got me to my destination very promptly.”

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Posted 1 month ago

“Very prompt service and helpful customer service lady.”

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Posted 1 month ago

“Easy to arrange call out very fast got us up and running.”

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Posted 1 month ago

“Not a great service. I called the breakdown number, gave my details, was told to follow the text I'd be sent. Logged onto my portal, logged the breakdown and paid the £20 charge (ridiculous seen as I pay for the breakdown as part of my insurance) was presented with an error after payment taken. Told to ring the number I had just rung. Rang again, spoke to someone else. They couldn't find me on the system even though I'd just been talking to a colleague who found me no problem. Was put on hold for ages, eventually told they did have my payment. Got the breakdown sorted and the agent was great, arrived in about 40 mins. Just need to bear in mind that people are stressed and upset when they breakdown and having someone insinuate they have called the wrong insurer or haven't paid is not helpful!!”

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Posted 2 months ago

“Amazing very helpful!”

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Posted 2 months ago

One Call Rescue is rated 4.6 based on 1,999 reviews