One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.63

4.6 Rating 3,166 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 3,166 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 738 7300

Write Your review

Tell us how One Call Rescue made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Clear communication. Very friendly people.”

Helpful Report

Posted 25 minutes ago

“They arrived early and were really helpful and reassuring”

Helpful Report

Posted 2 hours ago

“The guy who came was very pleasant and helpful and the tracker was very helpful The only gripe was getting in touch with One Call, I was directed to the portal which was not working, after I called One Call back and explained the situation it was sortef”

Helpful Report

Posted 3 hours ago

“Very quick response, friendly service from the breakdown service”

Helpful Report

Posted 4 hours ago

“My car was recovered within 30 minutes of reporting the issue through the one call app.”

Helpful Report

Posted 4 hours ago

“I phoned about 12 30 I was told I would get a message which I didn't receive i broke down on a very busy road I phoned again which I was told they had no recognition of my phone call so I had to report again”

Helpful Report

Posted 4 hours ago

“My ‘rescuer’, username TF3, arrived15 minutes ahead of anticipated time. He was friendly, efficient and thorough, & was able to charge my car’s flat battery sufficiently for me to run the car & get a replacement next morning. Very impressed with the whole process, thank you.”

Helpful Report

Posted 5 hours ago

“Very nice guy, happy to help as best he could even though he had been sent to wrong location initially.”

Helpful Report

Posted 6 hours ago

“Hi, I would like to know express my concerns to how I felt I was treating during a breakdown of my car, in contacting yourselves during this stressful moment. I felt customer service reps were very un/compassionate, robotic in responses, listening skills limited, and not in the professional manner to which should be adhered too. I was a vulnerable client, with memory issues, neurodiverse, struggling to navigate what happened, this I did explain on x2 recordings made. I still was treated like.i was on a factory line, to the point of not understanding my situation. I spoke to X 2 of your agents , which were both similar in mannerisms, very robotic, without any room for explanations or listening to the bigger picture. I was stranded in an unknown place for a few hours, with the help of local businesses, that gave me some guidance. My details on second call were not passed on correctly to recovery, to which recovery ended up in different town. Eventually recovery were brilliant and helped ease the situation and guided me as to what to do next etc. The x2 agents in question need to be aware of the bigger picture, not just a factory line, to get to the next person. The amount of stress/ Anxiety this caused me is still ongoing a day after. If I was felt with respectfully and with compassion, this may not have been the case. I understand you are busy but very little customer care was given, in understanding the bigger picture! I would appreciate some feedback given to all from this, and hope they train for better in the future.”

Helpful Report

Posted 6 hours ago

“Were really quick and helpful.”

Helpful Report

Posted 6 hours ago

“The breakdown rescue guy was excellent (TF3). He arrived just before the estimated arrival time and dealt with my vehicle recovery and onward journey to my home extremely efficiently. He was friendly and professional. I found the One Protect online portal to report my breakdown difficult to manage. Would have preferred a phone number to call.”

Helpful Report

Posted 7 hours ago

“The whole process was easy from start to finish. Got to me in around 30 minutes from speaking on the phone to someone to him coming out. Was very helpful and informative - friendly man!”

Helpful Report

Posted 8 hours ago

“The guy kept me informed of his arrival. He was quick to resolve the problem with my van and got it working it again. He was easy to talk to and explained what he was doing. His username is TF3.”

Helpful Report

Posted 16 hours ago

“It was a very efficient service both with assistance on the call & the recovery. I would like to add the guy who came to rescue and diagnose the fault, then transport my car to the garage was friendly, confident & very professional which put me at ease after a stressful situation.”

Helpful Report

Posted 21 hours ago

“Quick service”

Helpful Report

Posted 1 day ago

“Driver was really nice and helpful would definitely recommend this company”

Helpful Report

Posted 1 day ago

“On time and friendly and helpful was a pleasure.Thank you.”

Helpful Report

Posted 1 day ago

“Easy to use portal (this worked because I was at home) I have phoned in the past which also works well. Quick response, polite and helpful rescue service. Can’t complain.”

Helpful Report

Posted 1 day ago

“Helpful agent on the phone (TF3) to deal with my puncture plus a friendly breakdown guy who by luck was in the area arriving within 15 minutes to change the wheel. Very good service!”

Helpful Report

Posted 1 day ago

“The breakdown recovery service was excellent. It made a stressful situation as easy as possible. Communication was good after the initial phone conversation and confirmation of estimated arrival tine was received quickly. Thank you.”

Helpful Report

Posted 1 day ago

One Call Rescue is rated 4.6 based on 3,166 reviews