One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.63

4.6 Rating 3,056 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 3,056 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response to my phone call arrived within half hour very good”

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Posted 6 hours ago

“Quick response. Friendly service. Car fixed and sorted with no fuss.”

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Posted 6 hours ago

“Quick response and attendance”

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Posted 7 hours ago

“Nice guy seeing the one call person gave him the wrong number to phone me when he was on his way He waited 20/30 minutes for me to get there If the One call company was more switched on this would not have happened But the recovery man was great Cheers”

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Posted 8 hours ago

“Jj1 was kind and attentive. Professional and thorough”

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Posted 9 hours ago

“One Call rescue came about 40 minutes after the first call, quicker than expected. The mechanic was friendly and helpful. He rectified the problem and I was able to drive the car to the garage for further work (on the exhaust) and didn’t need to be towed. The mechanic put me at ease and was reassuring. Great service Ref username JJ1”

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Posted 9 hours ago

“The service was excellent couldn’t fault it . The harder part for me was remember how to use the app . But once I got up and running it was quite straightforward. Thank you for coming to my rescue.”

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Posted 9 hours ago

“Although a long wait the rescue driver was very polite and friendly”

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Posted 9 hours ago

“Cannot believe how quickly this company were out to my car .iv waited 6 hours for AA this company was out in less than 30 mins .top class service plus told me he would take it to the garage and i was on my merry way home . 10 out of 10”

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Posted 13 hours ago

“From point of calling your service all was professional and time went so quickly and I felt relaxed and looked after. I am an elderly driver and things have to be made simple and it was. All staff were pleasant and helpful. Well done and many thanks”

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Posted 1 day ago

“Steve from Boarhunt Recovery was polite, professional and personable. Recovery with One Call was straightforwards with the online portal, estimated time of arrival was accurate and within 2 hours of contacting them. Recovery of broken down motorbike”

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Posted 1 day ago

“This is the first time I've used One Call Rescue and on the whole it was a good experience and OB2 did what he could for me. The one downside was the need to use the customer portal to log the breakdown details. The link that was texted to me kept informing me that I didn't have an existing account set up and needed to register. Eventually I figured out this was because the link was for the portal.onecallinsurance.co.uk website but I'm registered on portal.oneprotectinsurance.co.uk Once that hurdle was overcome and I'd managed to pin point my exact location which was fiddly on a mobile, it was plain sailing. The actually recovery company Arnold's were first rate and turned up a lot sooner than expected.....very impressed with them.”

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Posted 2 days ago

“On 25th October at approx 3pm we broke down on the A23 12 miles from Portsmouth, One Call was absolutely brilliant, arrived at 5pm, loaded us onto the lorry and got us home to London by 8pm. Why have I given 1 star? i would have given none if i had the option, why? On 7th April 2026 at 11am we broke down again on the M6 Toll just south of Birmingham, I got through to One Call at 11:57 and requested assistance, at 1pm we were told that we had to source a garage within 50 miles of our breakdown location for free recovery, we managed to contact four garages but none of them were able to take our car in. I got back in touch with One Call and was told that a vehicle would be with us in around 1 hour but, it could be as late as half past six. I asked to be recovered to my home address but was told there would be a £300 excess charge to take me to London. I asked why I had to pay anything as I didn't have an excess on my policy, I was amazed to be told that I only had free recovery to my home address if I couldn't be taken to a garage during working hours. I pointed out that even if we could get to a garage it would be too late for the car to be repaired so was I supposed to sit with my wife our suitcases and bags outside the garage until the next morning, I also pointed out that the recovery truck may not be with us until 6:30pm which is out of hours so I should be able to be taken home without excess fees. I was told this didn't apply as I hadn't sourced my own repairer and it is not One Calls job to find a garage. I finally agreed to pay the excess and be recovered to my home address. From this point it got worse. At 5pm the recovery vehicle arrived and loaded us on board, the driver asked where we were going to, I told him London and he asked if it was inside the M25, I told him about 4-5 miles inside to which he replied "This vehicle is to big to go inside the M25 circle we will have to get you on a smaller vehicle at which point he contacted his base who told him to take us to their yard in Wolverhampton nearly a hour away in the wrong direction. We finally got transferred to a transit size vehicle and was on our way at around 6:30pm facing a four hour trip home, we were not offered any refreshment or toilet facilities at any time from being rescued to getting home at gone 10pm when we arrived at our local repairer. On arrival at the garage the recovery driver refused to drive down the road by the garage (stating it was too narrow for his truck regardless of the fact that vehicles much larger eg Dustcarts travel along the road frequently) preferring to drop our vehicle on the corner of a junction half in a parking bay and half on a yellow line where the restrictions came into force at 8am the following meaning I had to make my own arrangements to get it moved to a legal position before that time, My entire experience was a horror, my wife and I sat on the side of the M6 motorway for 6 hours with no toilet, no food and just one flask of coffee, we had no help or empathy from One Call Breakdown just demands for money to get us home, the complete opposite to our previous experience some 6 months before. This was all followed by a 5 hour journey to our destination only to have our vehicle (which was undrivable) in a location that was soon to become illegal. We finally arrived in our home at 11:15pm tired, cold, thirsty and hungry after being collected from where we'd been left with our vehicle.”

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Posted 2 days ago

“Didn’t have to wait to long, OB2 was very professional, respectful and understood the problem and got us home with vehicle on the low loader.”

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Posted 2 days ago

“Very helpful and efficient. Resolved the problem quickly.”

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Posted 2 days ago

“The guys were professional helpful and informative and arrived earlier than expected as a lone woman on the roadside it was comforting to know help was on the way even though my husband was trying to get to me. Also I found the text telling me their estimated arrival very reassuring.”

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Posted 2 days ago

“Excellent service,could not fault it.”

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Posted 3 days ago

“Very quick to come and help even though it was my mistake and car was fine.”

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Posted 3 days ago

“Very fast and excellent service thank you so much”

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Posted 3 days ago

“Excellent service. Very quick response and friendly motor mechanic.”

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Posted 3 days ago

One Call Rescue is rated 4.6 based on 3,056 reviews