One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,214 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,214 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I was able to log the breakdown on the portal The service was good and car was recovered as promised with 75 minutes. However she trying to log onto the portal at night it proved impossible. I am tech savvy but had log one securely stored on my computer but obviously in the car I only had my phone. A more direct booking over the phone would have been helpful. Also at 10.30 pm I would not have been able to arrange a garage to take my car. Fortunately I limped home and sorted in the morning. Gave it three stars because it worked this morning but last night would have given it no stars!”

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Posted 8 hours ago

“LP5 was very nice told me what he was doing temporarily fixed the problem so I could get home”

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Posted 9 hours ago

“Arrived before time and did a very good job for me.”

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Posted 11 hours ago

“Came on time and very friendly”

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Posted 12 hours ago

“Didn't make anything a problem and arrived as appointed”

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Posted 13 hours ago

“Punctual and polite. It would be good if people could pre-book the day it needs collecting. LP5”

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Posted 13 hours ago

“Exellent response time as arrived earlier than estimated. Great service from the recovery man who ensured that me and my veichle got to my garage safely. Thankyou One Call Rescue”

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Posted 13 hours ago

“Quick response answered my questions”

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Posted 17 hours ago

“My hime start breakdown was solved quickly and efficiently. The driver identified the issue and had the correct tools to get me going again. It was a simple flat battery but I was able to get the car up and running and have it replaced.”

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Posted 1 day ago

“Only just called they have given me a time that they will be at my address hopefully they can solve this problem, the service up till now has been great”

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Posted 1 day ago

“Once I initially got through response was quick and simple. The initial subcontractor they were going to use was going to take four hours so I rang they cancelled that job and I had somebody with me within 30 minutes.”

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Posted 2 days ago

“Well initially I wasn't happy ! Found it frustrating to have to report a breakdown on the portal rather than speak to an agent. That said, despite the frustrations of the process, GN3 was patient and respectful. She tried to advise and offer objective self help”

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Posted 2 days ago

“Excellent 5* I have never had to wait more than an hour. Highly recommended”

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Posted 2 days ago

“For username LP5 Arrived sooner than expected which was well appreciated. Everything went smoothly. Soon arrived at designated garage. Friendly and polite. Very pleased.”

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Posted 2 days ago

“Came super fast and started my car up very quickly! Good recommendation on where to take my car. Very pleased with this service”

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Posted 2 days ago

“The service was great. I expected to wait around for hours but they were there really quickly and took the car straight to the garage”

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Posted 2 days ago

“One call rescue provided me the most excellent first class service the rescue guy arrived when one call text to give me a time the one call guy on the phone made sure I felt safe as I was in the middle of the Peak District at night when the rescue guy arrived he explained one call use local people and make sure your collected within two hours , the guy took me home to Liverpool honestly this is the best insurance company in the world I would recommend you be a gold customer it’s so worth and I could get signal and get through straight away to one call I can’t thank them enough my agent was JJ1 Thank you again”

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Posted 2 days ago

“LC1 was very helpful at getting me a breakdown service. Was clear, friendly and cooperative which was really appreciated. I knew what to do next and where to go.”

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Posted 3 days ago

“5* service driver was out to me in less than 30 minutes and recovered home no issues”

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Posted 4 days ago

“Excellent and understanding customer service. I highly recommend One Call Rescue. Having been with a well known car insurance company for decades, they out priced their services. I understand how daunting it is changing car insurance providers, especially for one I wasn't familiar with. But I checked the reviews and so glad I chose One Call Rescue. I'm not computer and Internet literate, the call handler understood this and made me feel at ease and the call out response was within the minimum time stated. Excellent company, thank you💜 The call handler deserves a bonus. 👍”

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Posted 5 days ago

One Call Rescue is rated 4.6 based on 2,214 reviews