One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,170 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gentleman arrived in less than 30 minutes. He was very friendly and helpful and quickly established the problem was a snapped belt which meant a recovery. He dropped both myself and the car home less than 1 1/2 hours from the initial request. Fantastic service, thank you.”

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Posted 1 week ago

“They responded very quickly after I reported the breakdown and took my car to the local garage. I could not fault any part of their breakdown service at all - “well done””

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Posted 1 week ago

“Very simple procedure to initiate my recovery,upon arrival my car was loaded and we were asked to sit in the recovery vehicle,driver was very efficient and chatted with both myself and my daughter along our journey home ,I didn't catch the drivers name but a genuinely nice guy ,well done.”

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Posted 1 week ago

“Tremendous. Kept me informed . Very professional, excellent”

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Posted 1 week ago

“From the breakdown support team, to the rescue service, my experience was great! friendly, professional advice and very patience! Thank you LA4”

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Posted 1 week ago

“Was so efficient in dealing with my breakdown of a flat battery, could not fault them in getting recovery vehicle to me, here within half an hour, very friendly and polite man helped me and followed to garage”

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Posted 1 week ago

“Most importantly I would like to thank Billy BR2 for his kind, timely and helpful rescue, what a star⭐️Took me to my garage, waited for me then dropped me home. Thanx so much, fantastic customer service xx”

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Posted 1 week ago

“Great service mechanic was so helpfull fixed problem in 10 mins”

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Posted 1 week ago

“Amazing team. Very helpful”

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Posted 1 week ago

“Perfect fantastic quick service and a great mechanic who was absolutely brilliant. Thank you”

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Posted 1 week ago

“From start to finish it was excellent. I reported breakdown via customer portal and was kept notified throughout especially an estimated time of arrival, which is very helpful and details of recovery team ie who to expect.Matt (id BP2) also called 15 minutes in advance of arrival and introduced himself. Mat was excellent. He was very polite, cheerful, patient and above all else very informative and gave essential advice going forward. He is a credit to the recovery service. Many thanks to Matt for making an unpleasant experience a lot better.”

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Posted 1 week ago

“Very happy great service”

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Posted 2 weeks ago

“Excellent service first time I have had to use the service before l had two calls with two very good customer team members and the gentleman who came out to look at my car gave excellent service also Well done One call and Oats Recovery Didn't mention that l was a very worried lady one her own.”

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Posted 2 weeks ago

“Today, one call rescue were lovely, professional, calm & very reassuring. From the 2 advisors I spoke to on the phone (when I was very stressed!) to the lovely driver of the rescue vehicle who made a very stressful situation so much better. Thank you all so much . My only criticism (that stopped me giving 5 stars) was the fact that after my initial call, where I explained that I was 69, female, on my own in a vehicle that could not move, in an unsafe position on a bend on a country road with double white lines, with traffic building up, I was told to report details through your portal, details of which would be sent by text. Unfortunately my 'not so smart' phone identified the text as Spam & would not let me open the link. Fortunately I was able to eventually contact my son who towed me to a safe spot & took charge of the situation. Whilst I appreciate that portals have their place, & no doubt help to eep costs down - but in a potentially dangerous situation... really? But all is well that ends well & my car is now at the garage & I am at home, so thank you for coming to my rescue.”

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Posted 2 weeks ago

“Really happy with the professional friendly service today. thank you 😊”

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Posted 2 weeks ago

“Quick call out and great service, thank you”

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Posted 2 weeks ago

“Very happy with the caring and efficient help I received from the 2nd gentleman not so much from the 1st one.”

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Posted 2 weeks ago

“They interacted well and kept me updated”

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Posted 2 weeks ago

“Attended to my breakdown promptly”

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Posted 2 weeks ago

“This was first class. The mechanic came within 30 minutes and was excellent! He solved the issue with perseverance and determination .”

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Posted 2 weeks ago

One Call Rescue is rated 4.6 based on 2,170 reviews