One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,512 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick quality service was received for myself and my daughter as we are both classed as vulnerable. Came and rescued us within half an hour. Thankyou for your fast response”

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Posted 1 week ago

“First breakdown couldn't help as needed to go to a garage and they were all shut.second call out the next day took the car to the garage. Both very helpful people. Both times good quick helpful service from one click as well.”

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Posted 1 week ago

“The handler Jack was amazing and very knowledgeable. I was grateful for his advice.”

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Posted 2 weeks ago

“For a very early call, the call handler was very clear and helpful with instructions on how to proceed to report my breakdown.”

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Posted 3 weeks ago

“Thanks for everything today so easy to sort. The whole team Inc Adam and Niki a huge thanks. Excellent service and support. Please use this excellent service.”

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Posted 4 weeks ago

“Customer service was good and efficient. Happy with service.”

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Posted 1 month ago

“The mechanic/driver who came to assess my car was REC 085 know as Rob. Such a very helpful gentleman who did everything he could he even too me to get some performance my car. I have used this service before and they are very prompt to arrive and always helpful. Thak you One Call.”

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Posted 1 month ago

“Service was good with the recovery truck reaching us within 2 hours. Even after a change of location due to highways agency initally recovery us from road works on the motorway”

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Posted 1 month ago

“Quick response.. and jack who I spoke to was ver clear and kind and considerate.”

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Posted 1 month ago

“I started out with a flat battery which wouldn’t jump start so a breakdown truck was needed. I spoke to a lady on the phone who was incredibly reassuring and patient the whole time , particularly as I was worried that I had to start the whole process off again in the morning. She reassured me the night before on what to say on the phone and she was extremely helpful the next morning as she remembered who I was and arranged everything very smoothly without any hassle. Things went exactly as she said they would. Craig was outstanding when he arrived. Extremely helpful and friendly and expertly reversed the truck round 2 very narrow corners as the car wouldn’t jump start. Got the car on the trailer without any trouble and delivered safely and efficiently. I suffer from severe chronic anxiety and they both made the experience far easier to deal with.”

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Posted 2 months ago

“Thanks to keron it made the two hrs drive pass quickly”

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Posted 2 months ago

“Staff very polite and professional over the phone and recovery very quick and efficient”

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Posted 3 months ago

“Came within the hour, placed me in his cab while he worked in really bad weather and the drove me home safely.”

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Posted 3 months ago

“Good service from start to finish, was really helpful & kept me informed on how long he would before he got there. Problem was solved quickly, would definitely recommend this company”

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Posted 3 months ago

“Superb service from the breakdown man who answered my call and the wonderful gentleman who came to my rescue. Polite, friendly and very knowledgeable. Thank you guys!”

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Posted 3 months ago

“We brokedown and had to be towed home. It was a stressful situation but James who came and collected us and checked the car over was top class. He went above and beyond in what we were expecting eg. to just be carted home. But he reassured us by checking the car over that it would be an inexpensive fix. But it was his genuine kindness, making sure we got in the cab and got warm, even asked us if we wanted anything in the shop. I went from feeling very anxious to feeling very safe and looked after. The world could do with more folk like James! So thank you!”

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Posted 3 months ago

“Quick to answer, friendly and dealt with my problem easily!”

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Posted 3 months ago

“Absolutely spot on, my brakes failed in the Peak District after a hack job by Halfords last week. The representatives were quick to respond, arranged recovery and offered to contact any family or friends. Fantastic service. Forget the AA and RAC and all those other corporate clowns. This is simple service exactly as it should be.”

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Posted 3 months ago

“Excellent customer service by somebody who took the time to understand my predicament. After being advised a very exact arrival time (12:36, about an hour after my initial call) and I was very pleasantly surprised when the breakdown truck arrived after only 30 minutes. Breakdown guy was very professional and the car loaded within about 10 minutes of arrival. Overall, I’m extremely happy with the service provided!”

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Posted 3 months ago

“Used the portal to report my breakdown, simple to use. Kept up to date with progress of recovery vehicle. On arrival the mechanic was extremely helpful and took care of my van and got me on my way. Absolutely no complaints- well done everyone.”

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Posted 3 months ago

One Call Rescue is rated 4.6 based on 1,512 reviews