One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,170 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guy turned up on good time. But not happy try to get through to report breakdown. Would have liked to speak to someone trying to do it online is too stressful for a older person sitting in a car”

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Posted 5 days ago

“Notifying of breakdown was easy. The guy was quite a bit longer than I was originally told but I was kept in the loop. Once help arrived problem was sorted in a few minutes. Overall a good experience.”

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Posted 5 days ago

“Very prompt in responding although I would still prefer to talk to a person not a portal”

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Posted 6 days ago

“Today, one call rescue were lovely, professional, calm & very reassuring. From the 2 advisors I spoke to on the phone (when I was very stressed!) to the lovely driver of the rescue vehicle who made a very stressful situation so much better. Thank you all so much . My only criticism (that stopped me giving 5 stars) was the fact that after my initial call, where I explained that I was 69, female, on my own in a vehicle that could not move, in an unsafe position on a bend on a country road with double white lines, with traffic building up, I was told to report details through your portal, details of which would be sent by text. Unfortunately my 'not so smart' phone identified the text as Spam & would not let me open the link. Fortunately I was able to eventually contact my son who towed me to a safe spot & took charge of the situation. Whilst I appreciate that portals have their place, & no doubt help to eep costs down - but in a potentially dangerous situation... really? But all is well that ends well & my car is now at the garage & I am at home, so thank you for coming to my rescue.”

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Posted 2 weeks ago

“They interacted well and kept me updated”

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Posted 2 weeks ago

“LC1 was really helpful, the score of 4 stars does not reflect on service. It was the first time I had used this service and guess the reporting system had changed, as I had to register to login in, I only had a contact telephonenumber. All a bit much when you've broken down just before a motorway roundabout, but we got there.”

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Posted 2 weeks ago

“Was impressed with the prompt action taken. Breakdown was with me in under an hour . They replaced my battery for me and was back on the road in 2 hours”

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Posted 2 weeks ago

“I was happy with the support from One Call break down service worker TF3, from making the call to the quick response and break down arrival. The service was professional, friendly, and met my needs Thank you One Call”

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Posted 2 weeks ago

“Got me & my car home in one piece.”

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Posted 2 weeks ago

“The driver was great, friendly, helpful and knowledgeable. The app sent the driver wrong pick up address though, so there was some delay”

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Posted 3 weeks ago

“Mechanic that turned up was quick and efficient. Trying to speak to somebody initially to arrange the appointment wasn’t so good. Told to go on the online portal; couldn’t navigate this so called back and mechanic’s appointment was made verbally. Why not just do it person to person? If not, then make the portals more user friendly and not designed by geeks. Typical of the lack of thought put into these procedures and surveys is the question below asking how long it took to respond. It was actually a very acceptable one and a half hours, but the options skip from ‘under one hour’ to ‘2 to 3 hours’. How am I meant to answer that?”

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Posted 1 month ago

“Recovery guy came within hour and half It was a flat battery So got it going and advised to go straight to garage to get a new one Which I did Very pleased with that part of it My only gripe would be having to log in to your portal after the initial phone call I was in a car park and struggled with getting Wi-Fi Did it eventually but would have been better if the person taking the call could have done it for me”

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Posted 2 months ago

“Easy to arrange arrival of breakdown lorry. Arrived well within estimate. S shame they do not undertake any diagnostic checks. Car taken to local garage without fuss.”

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Posted 4 months ago

“It would of been easier to actually call and talk to some as the internet signal wasn't great and kept dropping out. But the recovery driver came to pick up my car quite quickly.”

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Posted 5 months ago

“Regardless of not able to fix problem at road side the next stage was handled well”

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Posted 5 months ago

“very quick, efficient service. I loved being able to track the recovery vehicle as it approached.”

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Posted 7 months ago

“Fast and efficient service thank you one all.”

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Posted 8 months ago

“The recovery operator was courtroom sorted out my problem and advised my how to follow up with the garage he took me to”

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Posted 8 months ago

“EA5 was friendly and professional. Everything was done with the minimum of fuss.”

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Posted 9 months ago

“After logging the bresksown I got a call almost immediately from operator EA5 and was told that a mechanic would be with me in an hour or two. In the end the mechanic was here within the hour.”

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Posted 9 months ago

One Call Rescue is rated 4.6 based on 2,170 reviews