One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,513 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

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4.6

Based on 1,513 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book rescue for flat tyre. Booked for 2 hours later which wasn’t idea but car was safe and on a positive note the rescue guy could come earlier than first planned. Happy with service, was surprised by the extra fee for tyre change.”

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Posted 1 year ago

“Service was excellent mechanic was very helpful”

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Posted 1 year ago

“Very good service breakdown truck turned up earlier that expected which was great and sorted the problem quickly and got me back on the road”

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Posted 1 year ago

“Very helpful, tracked the van was on time and very nice, thank you”

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Posted 1 year ago

“All good, no complains, the rescue drive turn up on time. I wasn't expecting him at the time, but fortunately for me, he was just around the area. Very helpful young man.”

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Posted 1 year ago

“My 2nd call into One Call was very successful and the lady could not be more helpful. The breakdown lorry came within 1 1/2 hrs and was very efficient.”

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Posted 1 year ago

“Although the breakdown recovery was pretty straightforward, and the chap who recovered my car was friendly and helpful. The actual organising the recovery was not a simple process, took over 40 minutes because internet kept cutting out and trying to phone and speak to someone was not easy. Although when I did finally speak to someone they were helpful and friendly”

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Posted 1 year ago

“I was very happy with the way the person was over the phone and how quickly the help arrived and also how quickly the it was told what the problem was. I was not Happy when I was told i had to pay £90 for them to take the car to the garage as I have gold cover with yous. But everything else was good”

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Posted 1 year ago

“Good service not so sure about paying £50 to put sliders on to get the vehicle on the truck thought it would be covered by one call !!”

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Posted 1 year ago

“Speedy recovery by helpful and friendly recovery driver and all organised online.”

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Posted 1 year ago

“My request for assistance was handled quickly and efficiently. The operator who took my call was both friendly and polite.”

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Posted 1 year ago

“Had to wait 2.5 hrs for the rescue but guy was helpful and efficient. The form sent by text message is a bit annoying and it would help if that form is completed by the same person taking the call and arranging the rescue truck. That would be a great achievement.”

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Posted 1 year ago

“We are very pleeased with your help thank you”

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Posted 1 year ago

“Customer service was great, it was so nice to be able to speak to someone. So helpful too, unfortunately there was delay with the recovery guy getting to me so had to call and chase up, but didn't wait too long on the phone to get through. Recovery turned up after calling me to let me know how long he was going to be. Very helpful and off my car went for repair. Overall excellent service, thank you”

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Posted 1 year ago

“Apart from a 2 hrs + wait for the recovery truck, all went well.”

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Posted 1 year ago

“After breaking down on my own & not being able to proceed with link text sent to my phone I rang again & was helped considerably & had a lovely recovery chap turn up sooner than expected”

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Posted 1 year ago

“Polite and helpful call handler. However I couldn't log into my account from the text message! Called again and explained the problem, and luckily it was handled for me. The recovery driver arrived within the eta. It is easier to do it all via phone, especially when stuck on the hard shoulder, so not impressed with being expected to log in etc., hence 4* not 5.”

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Posted 1 year ago

“I’m happy with both the people who answered the phone. I was very stressed and they were calm and helpful. The last time my car broke down, the pick up man was very good and took me to a garage that I was happy with, not just the nearest one Thank you 🙏 😊👍”

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Posted 1 year ago

“Very quick and easy to book and quick to respond and rang to say that they would be late. Charged battery and blew up the tyre. Friendly chap and helpful. If I was being super critical he could have changed the tyre. But excellent service”

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Posted 1 year ago

“It took a bit of time but all sorted on second call. The guy who took it was very helpful.”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 1,513 reviews