One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 2,013 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process went smoothly from my initial phone call to the arrival of the mechanic. There was minimal waiting time and the man attending my call was friendly, helpful and efficient with my car then taken to my local garage.”

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Posted 1 year ago

“Easy to phone then you are pushed to complete a form online despite giving the very same details before. One call should rename itself to one hundred taps. Garage guy Billy from Westbourne was excellent and so quick. All credit to him.”

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Posted 1 year ago

“Finally after having to call 3 times the lad I spoke to was very helpful and patient. I got the impression that their systems are not great as took 5 minutes to find my location. He sorted recovery which arrived quicker than expected. The recovery bloke was great, very helpful about sorting replacement tyre/wheel and got me home before his original expected time of arrival.”

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Posted 1 year ago

“Was easy to report my breakdown on line. Estimated time the mechanic would arrive was sooner than i had imagined. Infact the mechanic Andy of Red House arrived earlier. He waited for me to return to my car. Andy quickly got my car going. Tested my car battery and advised to replace. Andy waited for me to safely drive off before he too went on to help someone else. Very good service.”

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Posted 1 year ago

“Got through to the breakdown team within 2 minutes, and they confirmed a mechanic would be out to my car within 2 hours, which happened!”

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Posted 1 year ago

“The service was quick and professional - in the end there wasn’t much the breakdown guy could do, but that didn’t stop him helping all that he could, and it was valuable & helpful. Thank you”

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Posted 1 year ago

“The mechanic and breakdown service were excellent but I was supposed to get an update from One Call on his eta as he had a problem with one of the straps and had to go back to base to get it fixed so was delayed by 1 hour.”

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Posted 1 year ago

“I would have preferred to give my details to the person at the other end of the phone rather than be directed to the online portal. Added stress! From there all went well. Always fast, efficient service.”

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Posted 1 year ago

“I wasn't hopeful on phone call & recovery going well. Everything went spot on Local lad knew he's stuff advised where to take my car for a Quick repair”

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Posted 2 years ago

“Customer care was 100%”

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Posted 2 years ago

“Happy with the breakdown service, it’s just a shame that you have to log on to your account first instead of ringing directly”

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Posted 2 years ago

“Took a while to get to us but Leanne from OneCall was very nice on the phone and Chris who picked us up was great.”

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Posted 2 years ago

“Driver turned up quickly (if anything before the ETA) and was able to solve the problem by removing the under tray which is been unable to do. Very efficient and friendly”

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Posted 2 years ago

“Service helpful but not texting rather speak on the phone”

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Posted 2 years ago

“Quick and Efficient service.”

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Posted 2 years ago

“Good service by the recovery man but not really happy with One Call’s service trying to book breakdown.”

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Posted 2 years ago

“I was very grateful for your service. The gentleman was very polite and helpful. Thank you again for you help.”

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Posted 2 years ago

“I was pleased with the recovery man getting the car loaded and delivered to the garage promptly. He was pleasant and efficient.”

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Posted 2 years ago

“Re Car Breakdown. The various members of staff I have spoken to re my car problem, have all been very helpful. I only have recovery insurance. Yesterday when the engine problem occurred One Call arranged the pick up to my home. Today, as I type this message, my car is now on it's way to the garage I use for my annual service.(unfortunately I was not able to get the second pick up as part of my recovery insurance). The only problem I have had is finding the correct telephone number to arrange the pick up. (obviously I manged it in the end.”

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Posted 2 years ago

“The first time I called the lady gave instructions which never went through after 1 hour phoned again but this time the lady was very good explained everything precious and clear sent for the recovery for myself.”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 2,013 reviews