One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,513 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,513 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with the recovery man getting the car loaded and delivered to the garage promptly. He was pleasant and efficient.”

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Posted 11 months ago

“Re Car Breakdown. The various members of staff I have spoken to re my car problem, have all been very helpful. I only have recovery insurance. Yesterday when the engine problem occurred One Call arranged the pick up to my home. Today, as I type this message, my car is now on it's way to the garage I use for my annual service.(unfortunately I was not able to get the second pick up as part of my recovery insurance). The only problem I have had is finding the correct telephone number to arrange the pick up. (obviously I manged it in the end.”

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Posted 11 months ago

“The first time I called the lady gave instructions which never went through after 1 hour phoned again but this time the lady was very good explained everything precious and clear sent for the recovery for myself.”

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Posted 11 months ago

“Bit of a pain having to complete the form in the portal, would rather have spoken to someone. But the recovery service arrived slightly quicker than stated and the 2 men that recovered my vehicle were excellent, great service from them. Highly recommend Arnold transport.”

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Posted 11 months ago

“Really happy with App and the response I got to registering a call for breakdown assistance. However there does need to be an ability to declare that assistance is no longer required if the problem clears itself as it did in my case.”

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Posted 1 year ago

“Easy to use and arrived earlier than estimated. Very efficient.”

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Posted 1 year ago

“Too much time spent on phone prior speaking to a human being, from then on very good customer service.”

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Posted 1 year ago

“Great service tow truck men excellent.just one negative took ages to contact one call on portal and phone”

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Posted 1 year ago

“The customer service team are helpful when you ring them. The only concern is when you get the text link to fill in the online form it's a bit confusing when you're not computer literate. The auto phone location didn't give the right location, gave the road over the motorway instead of the motorway.”

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Posted 1 year ago

“Well handled call and polite efficient repair man arrived in about 45 minutes”

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Posted 1 year ago

“Breakdown chap was very helpful but a 4 hour wait.”

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Posted 1 year ago

“I don’t want to make a huge fuss here ! As at the end of the day they recovered my broken down vehicle and that is their job, I am a stonemason and fencer and do my job well, But I do not expect huge adoration for doing it ! As it is my job, however they turned up, recovered my vehicle and took myself and vehicle home ( after a hour and a half) the recovery guy was pleasant enough and he did his job as was expected, so all in all, I got what I paid for ( breakdown recovery) with no issues.”

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Posted 1 year ago

“Very quick to respond - got me going so could get home. Had trouble with portal. So phoned again and they did all for me - 2nd operator very helpful.”

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Posted 1 year ago

“Great to get a link to see where recovery truck was. Gave real piece of mind. Beeches recovery were excellent. Sebastian came out first to review the vehicle. Very knowledgable and clam. Vehicle couldn’t be fixed but we were at at running camp with my daughter so was keen to stay the day so she could complete it. One call would not “pre book” a recovery truck, but Sebastian asked his control room and they sorted it out with one call - that’s customer service Mick came right on time, quick and friendly. Got us home safe and well”

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Posted 1 year ago

“Sam from Edam recovery was very good and calming because I was quite stressed! He got my vehicle home with no problems only thing was it took an hour longer for him to get to me than I was told so 3 hours in total to wait but it was at peak traffic time so thank you Sam!”

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Posted 1 year ago

“The breakdown phone call was answered quickly by a friendly lady. We tried to answer the online questions as requested but with the motorway traffic thundering by it was quite stressful. However, when we rang back the lady was very helpful and completed the questions for us. The rescue truck arrived in about an hour and a half and before the scheduled arrival time and he delivered us to our destination in a professional manner. The whole experience was very reassuring.”

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Posted 1 year ago

“Service was good overall. Andy the mechanic was great, put me at ease and was quick to diagnose and fix the problem. He has to cover a wide travel zone being based in Chesterfield which meant a longer than expected wait.”

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Posted 1 year ago

“Took a long time to arrange recovery and the portal was a waste of time and got it all wrong, but once I spoke to a person I was recovered within a hour and a half.”

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Posted 1 year ago

“The call staff were very helpful and informative and the rescue driver delivered my car to the nearest garage for a puncture repair and he was also very helpful. This is the first time I have claimed on the breakdown part of my insurance and I was very reassured that it is worth having.”

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Posted 1 year ago

“Arrived a lot quicker than I expected. The Mechanic was very professional, friendly and knowledgeable and offered tips/advice. Very passionate about his work and had a can do attitude that got my vehicle started. Would definitely recommend.”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 1,513 reviews