Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

One Call Rescue Reviews

4.6 Rating 1,512 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

4.6

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 738 7300

Write Your review

Tell us how One Call Rescue made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 2 star review on 10th December 2023

One Call Rescue 2 star review on 10th December 2023

One Call Rescue 1 star review on 8th November 2023

One Call Rescue 5 star review on 14th January 2023

One Call Rescue 5 star review on 9th October 2022

One Call Rescue 5 star review on 27th August 2022

One Call Rescue 5 star review on 10th May 2022

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extra cost of £60 for use of skids, due to mechanic unable to release handbrake. Most cars today have electric handbrakes if you have an electrical fault and cannot release handbrake how can that be classed as an extra to the recovery.I felt I was forced to pay for something that was (and should be) part of the normal recovery process. I feel very unhappy and disappointed”

Posted 3 months ago

“Mixed. Call handlers were helpful. First mechanic came within 30 minutes. Changed burst tyre and recharged battery and said I was good to go. I expressed my concern that before the blow out there was a noise from under the car and I was worried about continuing my journey on the motorway. He said everything was fine, the tyre was just poor quality and basically left me without further checks. I started to drive off but the noise was still there. Called helpline again. They said they could not arrange the car to be towed home until the afternoon of the next day! I needed to get home earlier so took the train which they refused to cover the cost of. The driver of the delivery truck correctly diagnosed a broken mainspring which had gauged a hole in the tyre. If I had followed the advice of the first mechanic I would have gone onto the motorway which was 5 minutes away and the second tyre would also have burst with potentially catastrophic results! The driver of the pick up lorry was extremely helpful and friendly.”

One Call Rescue 2 star review on 10th December 2023

One Call Rescue 2 star review on 10th December 2023

Posted 4 months ago

“The guys came out and sorted the breakdown OK but before anyone was even sent when asked did the van have ad blue in it and we said yes we was charged £60 extra even though the was not ad blue added to the petrol that was put in the diesel engine. I would appreciate if you could send back the £60 to our account?”

Posted 4 months ago

“Really hard to understand the person on the phone. Ian who picked me up took it upon himself to shorten my name and call me baby! Very inappropriate and made me feel uncomfortable.”

Posted 5 months ago

“First brake down company assigned didn't arrive for 6 hours. Second company had to be assigned and were more prompt and helpful.”

Posted 5 months ago

“The phone line was so bad that I couldn’t hear what the lady was saying and it cost so much that I kept running out of credit and got cut off several times, each time getting a different person and having to keep giving all my details over and over again, thus using more credit. The breakdown truck arrived after 2hours,couldn’t fix the problem and I had to have a relay of 3 different breakdown trucks to get home, finally arriving there 10 hours after I broke down. I also had to pay £200 to do this, I thought the gold cover covered me but was told the reason for this was that it was over 100 miles. The policy wording mentions territorial limits but doesn’t explain what they are. Would the platinum policy have covered me, I can’t seem to find out.”

Posted 6 months ago

“On line portal did not work- and agent insisted that I booked into a garage and be recovered to that while all that was needed was a battery boost. He also said he would hold the call until I got back to him - he didn’t”

Posted 8 months ago

“I’ve had to use this service twice int the last 5 weeks. The first one left myself and my husband , in his late 70s and disabled, standing at the side of a busy trunk road in a darkening and increasingly cold night. No recovery vehicle ever arrived and no contact was ever made. It’s very difficult to find a contact number at any time but late on a dark night, impossible. I complained but had no further contact or explanation. Turning to today’s incident, the issue happened in an area that I am unfamiliar with. Breakdown was around 12.30 and I was advised that recovery would arrive at 15.35. I had my baby grandson in the car with me and had to collect his older (but still very young siblings ) from school at 15.15. I had no option but to get a taxi back to my daughter’s house, so that I could collect the children. Proactively, I contacted you to explain the situation and ask for at least 30 minutes notice when the recovery was arrriving. The recovery person subsequently phoned around 15.30 and phoned to advise. However, he was very considerate and left to allow me 30 minutes to arrange a racing for the short trip to the site. Unfortunately I was unable to get a taxi but I waited for a bus, which never arrived. He phone back twice and tried his best to help but his depot would not give permission to wait any longer. He advised me to ask you to call again when I reached the car . At that point I was told the recovery could not be resubmitted as it had already been sent out. I can quite understand why, but can’t understand why there was not even an apology for the first incident. I do feel your organisation owes me another recovery.”

Posted 10 months ago

“So the first experience was good where I could talk to someone. Then I was sent a link which didn’t work and I couldn’t log in. Luckily I wasn’t on the side of the road as I was extremely distressed when my steering went. I did manage to get to work. I eventually logged on to my computer and then spoke to someone who updated more stuff. I am a teacher and all of this was so difficult to sort out as I had lessons. All of this takes time!! The best experience was the guy who came to collect the car and take it to the garage. He was efficient and knowledgeable.”

Posted 10 months ago

“I was told by text 1645 some one would be with me 1800 they turned up i don't blame the driver he was very good no phone call no explanations”

Posted 10 months ago

“Recovery has to be booked and £20 call-out fee paid for online before anyone will come out to you. Not great when you break down in an area with very poor phone signal like I did. Spoke to OneCall on the phone who just said go online. I will be buying AA/RAC cover from now on.”

Posted 10 months ago

“Recovery arrived 3 hrs after eta, no updates.”

Posted 11 months ago

“Unable to simply phone for breakdown. The fact you have to log onto your online portal and register it online is a joke. I had no 4g as I broke down in a bad reception area so took ages to load. Waited about 90 minutes (which I thought was fine) but they sent a recovery truck that was far too small for my van so had to wait another hour the correct one, then they sent the driver to the wrong address. Surely common sense should prevail that I am on a van insurance policy? I did give 2 stars because both recovery drivers that attended were excellent.”

Posted 11 months ago

“Having reported breakdown link was sent to report a breakdown ( again? Is this really necessary?) Couldn't submit in the event. Called again to check if had gone through; it hadn't. So on 2nd call operator reported breakdown; no link required. Breakdown service was very good. What would happen if caller didn't have smartphone??”

Posted 1 year ago

“Had to wait nearly 4 hours as a lone female I felt this was a very long time.”

Posted 1 year ago

“Unfortunately I had to wait 5 hours for recovery. In the end, the truck driver was cheerful and helpful. The situation was handled well. Just a shame we had to wait so long.”

Posted 1 year ago

“It was all done by text message waited nearly 3 hours and had to pay a £20 call out which I think is really bad”

Posted 1 year ago

“The service centre were helpful but I was told that a recovery truck would be with me within 60 to 90 mins, it actually took 4.5 hours. You need to try and be more realistic with the estimated arrival times and not set unrealistic expectations, there is surely a way to make a better estimate. Once the recovery truck arrived I have to say the service was very good and a very friendly and helpful driver.”

Posted 1 year ago

“Had to call to report my car breaking down but there is no contact number. I had to fill in a form. I managed to then get it started. Onecall required a £20 fee for this. Because I called the recovery company and cancelled it oncall left me a missed cal. When speaking to them they agreed to refund it as a goodwill gesture as the recovery company has not yet dispatched their truck. I spoke to a nice pleasant agent called Suraj who couldn’t have been any more helpful throughout.”

Posted 1 year ago

“It's hard to access internet on side of road so called breakdown number...only to be sent link to website Was sent a text with a pickup time..this passed so called breakdown again.I had to call pickup company as they had not informed me of delay...ended up with pickup over an hour after ETA..plus pickup company was not the local one about 10 mins from me”

Posted 1 year ago

«
1
2
»

One Call Rescue is rated 4.6 based on 1,512 reviews