One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,305 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 3,305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 738 7300

Write Your review

Tell us how One Call Rescue made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service, lack of compassion/ understanding/disability criteria! Personal experience was awful, with no help in the understanding of situation, when I broke down. Robotic customer service that lacked any compassion/ disability and understanding of the given situation at the time. I would like to file this as a complaint and would appreciate a response please.”

Helpful Report

Posted 2 weeks ago

“Hi, I would like to know express my concerns to how I felt I was treating during a breakdown of my car, in contacting yourselves during this stressful moment. I felt customer service reps were very un/compassionate, robotic in responses, listening skills limited, and not in the professional manner to which should be adhered too. I was a vulnerable client, with memory issues, neurodiverse, struggling to navigate what happened, this I did explain on x2 recordings made. I still was treated like.i was on a factory line, to the point of not understanding my situation. I spoke to X 2 of your agents , which were both similar in mannerisms, very robotic, without any room for explanations or listening to the bigger picture. I was stranded in an unknown place for a few hours, with the help of local businesses, that gave me some guidance. My details on second call were not passed on correctly to recovery, to which recovery ended up in different town. Eventually recovery were brilliant and helped ease the situation and guided me as to what to do next etc. The x2 agents in question need to be aware of the bigger picture, not just a factory line, to get to the next person. The amount of stress/ Anxiety this caused me is still ongoing a day after. If I was felt with respectfully and with compassion, this may not have been the case. I understand you are busy but very little customer care was given, in understanding the bigger picture! I would appreciate some feedback given to all from this, and hope they train for better in the future.”

Helpful Report

Posted 2 weeks ago

“LP5 Was quite rude as I could hardly hear him being stuck next to a motorway When I asked him to speak slowly and clearly he blamed himself being Scottish which I found rather racist due to coming from Scottish heritage would I like to deal with him again NO”

Helpful Report

Posted 3 weeks ago

“I had to wait 5 hours for the mechanic to come out. I was told 2 hours. I know I was safe at home but I had dinner reservations people I had to pick up Not enough information to let me know how long I was waiting”

Helpful Report

Posted 1 month ago

“Nothing wrong with BP2, but initial with handling for recovery from M5 northbound was not good. Broke down and made my call for recovery to find i had to make payment of £50 and would be called back to make payment, after waiting half with no contact i called to find the initial report i made was not logged and my position wasn't recorded correctly even though I was stood next to the motorway marker. The agent took my details again and said recovery would be around 60-90 mins. Motorway traffic officer on site, no recovery we tracked the recovery agent who was going around in circles in the wrong area. Another call, and traffic safety officer contacted recovery company who had been given wrong recovery point and told it was outside their area, they did extend their area to recover me to safe area 3 hours after my initial call, not a nice experience, feeling very vulnerable with passenger on motorway hard shoulder.”

Helpful Report

Posted 1 month ago

“Nothing went wrong. I gave 2 stars because the operative turned up when promised. However - while awaiting the breakdown van, the ferry office employees (I was parked at the ferry office in Yarmouth) jump-started my car and I didn't need assistance. I tried several times to ring to cancel the breakdown assistance and was unable to contact One Call. I had to wait for the breakdown van to arrive. This was very frustrating and a waste of time as I was missing an appointment elsewhere.”

Helpful Report

Posted 1 month ago

“Had text to say being picked up at 10.48 approx , still not turned up at 11.05 , had to ring insurance company to find out where they were as no more Communication from break down company, company then rung to ask where car was at 1.40 and said they would let me know when car was picked up and delivered to garage , still waiting to be informed , had to ring garage to find out”

Helpful Report

Posted 1 month ago

“Not sorted. Flat battery (having been away abroad for a while) was checked, engine fired but did not start. Ascertained out of fuel, which was evidently a theft of fuel while I had been away. Rescue service should have included getting fuel and starting the car engine, which was not offered.”

Helpful Report

Posted 3 months ago

“Disappointed that the recovery lorry was sent to the wrong location after completing correct details on online portal. Original recovery lorry was then cancelled and I had to wait for about 4 hour for the rearranged recovery lorry to arrive. Unhappy with the service I received.”

Helpful Report

Posted 5 months ago

“Not so much with the recovery service, first company didn't come after an hour after time stated but I was at home so fine, second company came very quickly wasn't fixing car taking to garage and I was told many times when questioned that the cost of repair would be covered under insurance not sure who he was speaking to on phone to get this information but when I spoke with one call I'm told no I have to pay even when day before when I took out extra policy was told things like this were covered”

Helpful Report

Posted 5 months ago

“The man sent to us from Unity Rescue was very rude to my partner from the word go. We had a flat battery but also had keyfob issues getting into the car. The man told us we were wasting his time as he should only be with us for 20 mins and it took alot longer. He also kept saying that my partner looked blank and did not understand what was being told to him. The man was very patronising in his tone. I hope that if we have to use One Call Rescue in the future that we never have this man again. Very angry and disappointed with this mans attitude.”

Helpful Report

Posted 6 months ago

“Able assist came quickly about an hr. They rang and the man was very helpful. He was brilliant. My problem is calling One Call 3 times. The first and second call the guy couldn’t wait to finish the call. Was happy for me to be left stranded. It takes approximately 1 min and 9 secs after listening to the lady finish her promotional speech for an advisor to take your call. The third time the guy was helpful and I did mention he actually helped me more than the 2 previous phone calls.”

Helpful Report

Posted 7 months ago

“Not a great service. I called the breakdown number, gave my details, was told to follow the text I'd be sent. Logged onto my portal, logged the breakdown and paid the £20 charge (ridiculous seen as I pay for the breakdown as part of my insurance) was presented with an error after payment taken. Told to ring the number I had just rung. Rang again, spoke to someone else. They couldn't find me on the system even though I'd just been talking to a colleague who found me no problem. Was put on hold for ages, eventually told they did have my payment. Got the breakdown sorted and the agent was great, arrived in about 40 mins. Just need to bear in mind that people are stressed and upset when they breakdown and having someone insinuate they have called the wrong insurer or haven't paid is not helpful!!”

Helpful Report

Posted 1 year ago

“Not very impressed Had inadequate reception, unable to use the app. When you breakdown at the side of the road and have to submit a post code? Recovery guy was great though”

Helpful Report

Posted 1 year ago

“Portal would not accept my payment by card( x2) called & spoke to helpful assistant, told up to 2 hours, update after 2 hrs to tell me another 30-40 mins. Recovery arrived almost 3 hrs after initial phone call to call for recovery. Did get recovered to desired location but hanging around waiting in 4 degrees temperature all that time was not fun.”

Helpful Report

Posted 1 year ago

“As of writing 18:55. I am still awaiting for rescue in 4C temps. Called at 15:00 and was told 1-2 hours. Which is fine. Until 2 hours passed and was told the recovery vehicle broke down and they’re sending another. I had to call as no updates. Was told 30-40 mins. Hour passed. Called again. Said it was traffic. 20-30 mins. 50 mins passed. Called again. Was told that the original driver was sick, so he went home. Now awaiting another 20 mins. No updates to me personally and I had to call to get updates. Person on the phone is helpful. I am not convinced with the recovery service though. Shivering in my van. I hope they come soon.”

Helpful Report

Posted 1 year ago

“Told it would be about 1 hour30 mins,I'm 75 was on my own in car,no recovery came after 2 hours,I called again to be told recovery co had put it back 30 minutes,no one has informed me,agent then arranged a different co to come Arba,they were prompt and did the job.”

Helpful Report

Posted 1 year ago

“Had to wait for 4 hours before my recovery”

Helpful Report

Posted 1 year ago

“Waited over alloted time and turns out no recovery vehicles in the area and would have to wait an additional 2 hours, rescue folk were very polite on phone and situation out of their control due to several breakdowns in the area. However as a 63 year old on her own, dark and very cold not ideal. Ended up having to phone a relative to come get me and left car. Also had to pay £20 for the privilege of not getting a service.”

Helpful Report

Posted 1 year ago

“Waited 5 hours, lost a days work to be told a car with my high mileage is prone to problems, jump started in 2 mins and told see a auto electrician, nothing else can be done, so I’m now sitting with car that won’t start again, back to square one.”

Helpful Report

Posted 1 year ago

One Call Rescue is rated 4.6 based on 3,305 reviews