One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,436 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,436 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I need help just once in the last 10 years when my astra break down. They kept rescheduling the estimated time of the arrival of the recovery technician, had to wait MORE than 5 hours when a 30 years old ford truck arrived which was not able to lift my car safely, nor was the technician able to get my car running so I was completely let down, car was left in a paid carpark. This is One Call "Help" thank you!!”

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Posted 6 days ago

“Tf3 was brilliant what a lovely man he made me feel safe hope they are all as brilliant as him thank you”

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Posted 2 weeks ago

“On line form filling is horrendous when you are broken down and stressed, frightened! Nightmare!”

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Posted 2 weeks ago

“Waiting 5 hours on the hard shoulder and still nobody has turned up”

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Posted 2 weeks ago

“Waiting 5 hours on the hard shoulder and still nobody has turned up”

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Posted 2 weeks ago

“I had to pay more money that I was initially told. The rescue took 2h. The truck was unable to take me to the garage entrance and I had to push the bike around the corner. It could have been an easy and quick fix it turned out to be more expensive because I had to push the bike as it was a flat tyre. All it was ment to be a puncture and due to this service I had to get a new tyre that cost me £120. So my breakdown cover turned out to be more damaging than a fix. I will change insurance and will never advise this. Extremely disappointed.”

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Posted 3 weeks ago

“I hvea platinum policy. At 06.45 started my process to start the ball rolling to come out to my house to start my car, wated 5 mins with no idea if they would get back yo me I would be hoping you should have a message saying, this is being looked into, but no you were left in limbo, until about 10m9ns later said an estimated time 3hrs, it 2as actually 4 hrs, lucky my husband was off work this day and I used his car, this is no use when your trying to get to work”

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Posted 4 weeks ago

“Car was jump started twice, within a minute of fitter driving off engine stopped and would not start. I believe that the fitter should have checked the amps and that the alternate wasn't stuck. Car still not running.”

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Posted 1 month ago

“I didn't need them in the end my husband sorted it but still got charged £20 that I was not aware of when taking the policy”

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Posted 1 month ago

“Bad customer service poor not helpful at all”

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Posted 1 month ago

“My hasn’t car hasn’t been fixed, no attempt to try and fix it, just checked the battery and told me to get in touch with the company that sold the car to me”

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Posted 1 month ago

“My battery failed, so I called up to start with. This was a waste of time as they basically directed you to the online booking form. The first recovery came in 2 hours which was a longer than I would expect in Sheffield. He diagnosed that it was a fault with the alternator but he was being called away to more urgent job (apparently there was a bad crash nearby) but said they would send somebody else shortly. I had to call up again to make new booking for recovery. One of the most annoying things was that One Call somehow made out that it needed to be a separate booking for recovery anyway, which is nonsense as the first vehicle could have taken us. The second vehicle came in around an hour this time. It took a long time to get onto the truck as the electric handbrake had locked, so we only just got it to the garage before it closed almost 6 hours after the initial call. The problem was not with the 2no separate local recovery companies but One Call themselves.”

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Posted 1 month ago

“Dreadful service. Wife not able to report a breakdown over the phone. Was told on 2 separate occasions she had to use a portal. The link sent to her did not work. I was able to use the portal from my computer. Had I not been able to we wouldn't have had anyone come to fix our car”

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Posted 1 month ago

“Being a vulnerable woman with a disabled child, we were left waiting on the side of the M25 for 4 hours! Then when finally arrived didn't even look at the car just put it on truck to take home. Even though I had GOLD cover, there was no roadside assistance offered and they wouldn't even log my call unless I paid them £114. When we eventually started home, almost 5 hours after I reported the breakdown, the driver got a call and was told we had to change drivers. Even though we had driven 40 mins towards home, he then turned round and drove the 40 mins back to where we came from to change drivers. Then the new driver decided he didn't want to take the 1 hour and 40 minute drive home over the Dartford Bridge he decided to go the long way round , just over 2 hours to home. Then he said he couldn't drive to our road, so didn't even drop our car off at home, he left it two streets away. The whole thing from reporting the breakdown to getting home took just over 9 hours and we were only 1 hour 40 mins from home. NOT A GOOD EXPERIENCE WITH THIS COMPANY!!!”

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Posted 1 month ago

“The time was good the but solutions extreme Flat tyre.. tow truck to nearest garage to be fixed!! Loads of on line mechanics can come to the problem and fix .. not suitable for 70+ mobility problems It’s not the most cost effective solution The truck that attended was dirty and unusable for a 70+with mobility issues.. so very uncomfortable to solve flat tyre problem but was sorted in a good frame so overall good result but stressful”

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Posted 1 month ago

“Person turned up and used his power pack to start my car. He only let it run for a minute or so then said that's it fine now. Next time I tried to start the car (20 minutes later) it still wouldn't start. Problem has not been solved. I was expecting a recovery vehicle to come and take my car to a garage, not just a jump start that I could have got from a friend or neighbour if I'd asked. Complete waste of time really. Wouldn't recommend euroroute recovery.”

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Posted 2 months ago

“it took forever to process my payment, and still hasn't done it.”

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Posted 2 months ago

“If I could give less than one star I would but unfortunately, I haven't been given that option. This review is for Ben (spoke to him at 14.26 on 18/10/2025) and if your calls are recorded, I suggest you listen back to it and use it in future training exercises as to how NOT to treat or speak to customers. The way my claim was dealt with and the patronising way I was spoken to is the Gold Standard in how to alianate and lose customers. It's safe to say that when my policy is up for renewal I won't be renewing with you and will discourage anyone I know from taking out a policy with yourselves. In answer to Ben's question as to whether I understand how breakdown services work, I've worked in insurance for over 30 years, so yes, I do (I also know how to treat customers for the record and UNDERSTAND where my wages originate). My brother kindly travelled from Bradford to change my tyre in the end, to save me from having to wait a minimum of FOUR HOURS to get my tyre changed by yourselves, with a side order of patronisation and attitude. To say I'm disgusted doesn't even cover it”

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Posted 2 months ago

“On 1/10/25 had a flat battery and contacted one call rescue at 12.24. I was informed I had to complete an online portal confirming my details.This was wasn't straightforward due to poor signal,eventually managed to complete it but it wouldn't accept my card payment. Had to ring one call again for them to take card payment of £20. I was informed that the verbally informed that the breakdown company (Westbourne Motors)would be with me in about an hour to hour and a half. Had a call from Westbourne motors at 2.28pm saying they would be with me between 4 and 5pm.I Rang Westbourne motors at 5.25pm and they informed me that they were very busy and wouldn't be with me until between 6 and 7pm. Eventually they turned up at 7.30pm . A seven hour wait and a very stressful experience!”

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Posted 2 months ago

“Came out to replace a windscreen, the fitter said the window trim wouldn't seat properly, and he would get HQ to contact me and arrange a follow-up fitting. A week passed & no call. I spent 40 minutes with CS to get a fitter out as the trim was now faulty and the car needed to travel abroad. I was told this couldn't be done, but miraculously, a fitter was found. The 2nd fitter confirmed that the 1st attempt had used the wrong trim, although he blamed the weather & adhesive. He removed the faulty trim and tested to make sure the glass was correctly sealed. He said the office would call to arrange a 3rd fitter to re-fit the glass with the correct trim and notify them of the missing items. It was at this fitting that I noticed that the previous fitter had removed all the scuttle clips and taken away the parking & Ulez permits. Called by CS to re-book, and at this point I raised my complaint & booked the 3rd fitter. 3rd Fitter came and correctly fitted the glass with the correct trim; however, he left with the dashcam plastic mounting bracket. Contact CS and no complaint had been received so, had to start the process again (29/07) & received a response 31/07 & offered £40 & £10 for the missing clips. I declined the offer as more items were missing, and I advised that once everything has been replaced. 02/08 advised what the potential costs would be & no response, 06/08 confirmed £75.62 out of pocket in replacement parts & required resolution. 11/08 Been accused of fabricating the missing items (even though proof of purchase to replace them has been provided) & been offered the parts cost & £24. They haven't followed their own complaints process and produce poorly worded resolutions full of spelling and punctuation errors.”

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Posted 4 months ago

One Call Rescue is rated 4.6 based on 2,436 reviews