One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,170 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being a vulnerable woman with a disabled child, we were left waiting on the side of the M25 for 4 hours! Then when finally arrived didn't even look at the car just put it on truck to take home. Even though I had GOLD cover, there was no roadside assistance offered and they wouldn't even log my call unless I paid them £114. When we eventually started home, almost 5 hours after I reported the breakdown, the driver got a call and was told we had to change drivers. Even though we had driven 40 mins towards home, he then turned round and drove the 40 mins back to where we came from to change drivers. Then the new driver decided he didn't want to take the 1 hour and 40 minute drive home over the Dartford Bridge he decided to go the long way round , just over 2 hours to home. Then he said he couldn't drive to our road, so didn't even drop our car off at home, he left it two streets away. The whole thing from reporting the breakdown to getting home took just over 9 hours and we were only 1 hour 40 mins from home. NOT A GOOD EXPERIENCE WITH THIS COMPANY!!!”

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Posted 4 days ago

“The time was good the but solutions extreme Flat tyre.. tow truck to nearest garage to be fixed!! Loads of on line mechanics can come to the problem and fix .. not suitable for 70+ mobility problems It’s not the most cost effective solution The truck that attended was dirty and unusable for a 70+with mobility issues.. so very uncomfortable to solve flat tyre problem but was sorted in a good frame so overall good result but stressful”

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Posted 5 days ago

“Person turned up and used his power pack to start my car. He only let it run for a minute or so then said that's it fine now. Next time I tried to start the car (20 minutes later) it still wouldn't start. Problem has not been solved. I was expecting a recovery vehicle to come and take my car to a garage, not just a jump start that I could have got from a friend or neighbour if I'd asked. Complete waste of time really. Wouldn't recommend euroroute recovery.”

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Posted 2 weeks ago

“it took forever to process my payment, and still hasn't done it.”

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Posted 2 weeks ago

“If I could give less than one star I would but unfortunately, I haven't been given that option. This review is for Ben (spoke to him at 14.26 on 18/10/2025) and if your calls are recorded, I suggest you listen back to it and use it in future training exercises as to how NOT to treat or speak to customers. The way my claim was dealt with and the patronising way I was spoken to is the Gold Standard in how to alianate and lose customers. It's safe to say that when my policy is up for renewal I won't be renewing with you and will discourage anyone I know from taking out a policy with yourselves. In answer to Ben's question as to whether I understand how breakdown services work, I've worked in insurance for over 30 years, so yes, I do (I also know how to treat customers for the record and UNDERSTAND where my wages originate). My brother kindly travelled from Bradford to change my tyre in the end, to save me from having to wait a minimum of FOUR HOURS to get my tyre changed by yourselves, with a side order of patronisation and attitude. To say I'm disgusted doesn't even cover it”

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Posted 3 weeks ago

“On 1/10/25 had a flat battery and contacted one call rescue at 12.24. I was informed I had to complete an online portal confirming my details.This was wasn't straightforward due to poor signal,eventually managed to complete it but it wouldn't accept my card payment. Had to ring one call again for them to take card payment of £20. I was informed that the verbally informed that the breakdown company (Westbourne Motors)would be with me in about an hour to hour and a half. Had a call from Westbourne motors at 2.28pm saying they would be with me between 4 and 5pm.I Rang Westbourne motors at 5.25pm and they informed me that they were very busy and wouldn't be with me until between 6 and 7pm. Eventually they turned up at 7.30pm . A seven hour wait and a very stressful experience!”

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Posted 1 month ago

“Came out to replace a windscreen, the fitter said the window trim wouldn't seat properly, and he would get HQ to contact me and arrange a follow-up fitting. A week passed & no call. I spent 40 minutes with CS to get a fitter out as the trim was now faulty and the car needed to travel abroad. I was told this couldn't be done, but miraculously, a fitter was found. The 2nd fitter confirmed that the 1st attempt had used the wrong trim, although he blamed the weather & adhesive. He removed the faulty trim and tested to make sure the glass was correctly sealed. He said the office would call to arrange a 3rd fitter to re-fit the glass with the correct trim and notify them of the missing items. It was at this fitting that I noticed that the previous fitter had removed all the scuttle clips and taken away the parking & Ulez permits. Called by CS to re-book, and at this point I raised my complaint & booked the 3rd fitter. 3rd Fitter came and correctly fitted the glass with the correct trim; however, he left with the dashcam plastic mounting bracket. Contact CS and no complaint had been received so, had to start the process again (29/07) & received a response 31/07 & offered £40 & £10 for the missing clips. I declined the offer as more items were missing, and I advised that once everything has been replaced. 02/08 advised what the potential costs would be & no response, 06/08 confirmed £75.62 out of pocket in replacement parts & required resolution. 11/08 Been accused of fabricating the missing items (even though proof of purchase to replace them has been provided) & been offered the parts cost & £24. They haven't followed their own complaints process and produce poorly worded resolutions full of spelling and punctuation errors.”

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Posted 2 months ago

“The driver couldn’t find me as information not passed on. Waited in motiway skip road for 2 hours. Recovery truck massive, greasy and dirty. I slipped getting out and broke my ankle in 3 places and dislocated my shin to ankle bone. The sleeve of my new cream coat is covered in black grease. Awful.”

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Posted 7 months ago

“I have been waiting on hard shoulder of M40 motorway and I was advised that an agent would be with me around 11:12am. I kept waiting and after almost an hour later I called again and they said they will need another 35 minutes to arrive, I am still waiting. Note I paid almost £200 extra because one call said my basic coverage did not cover the long distance recovery (I was 65 miles away from home). They didn't have the decency to call me to let me know they were running late. I had call to find out! Outrageous, I would not recommend One Call at all.”

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Posted 7 months ago

“Beware..One Call do not cover pothole damage, even with the Premium cover. I was left stranded in the dark, on a country lane!!!”

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Posted 7 months ago

“Wanted £300 for home assist !”

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Posted 1 year ago

“These people are always very helpful and kind they listen and on the whole are quick at recovery thankyou so much for rescueing me so efficiently”

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Posted 1 year ago

“When this guy turned up (username LP5) late he sat in my vehicle told me there was no fuel in it. I told him there was lots of fuel in the vehicle. He told me there wasn’t and from that moment on he took me for an idiot. I am a 41 year old man with a family and my own business and this vehicle is my work vehicle. After spending an hour turning my engine over killing my battery and starter motor he suggested taking me to the garage to get more fuel. I locked my van and said let’s go and he said no rush I am having a cigarette!! I am self employed and need to get back to work!. Once we got to the garage I had to buy my own fuel can and I had to wait outside while he brought a Costa Coffee and a chocolate twist! We then get back to my vehicle where we put the fuel in and he continues to just turn my engine over I could have done this myself. He then rings his friend for advice and spends 15 mins on the phone! After 3 hours of turning my engine over I told him he will blow my starter motor up! He told me that won’t happen and continued to turn my engine over. In the end he said he was clocking off from work and I had to ask him if he could at least tow me to the nearest garage. He towed me to the garage and left, the garage plugged my van into their computer and in 30 seconds told me that my crank sensor had gone! There was half a tank of fuel in my vehicle like I told this guy when he turned up. So this guy turned up failed to plug my van in wrongly diagnosed my vehicle and took me for an idiot. He also blew up my starter motor which cost me £125 and he flattened my battery. The garage also told me he could of done more damage as he was constantly turning my engine over for 3 hours solid. He owes me £125 for a new starter motor and a days money I lost at work as he could if towed me to the garage earlier and I could of got another vehicle to go to work. Even though I have paid for breakdown cover with my insurance company I do not trust them if the will send me guys like that and I have had to join the AA to have professional breakdown cover not someone buying costas and breaking my vehicle.”

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Posted 1 year ago

“Been waiting 2 and half hours now been told recovery guy has only just got the call so will have to wait another hour. Not happy ☹”

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Posted 1 year ago

“Called them out to be recovered to my home address after telling them that sometimes car does start but then cuts out but because the vehicle started they refused to recover the vehicle. Waste of time”

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Posted 1 year ago

“Rescue man treated me pretty much like I was a complete fool. By the time we got back to my home garage it was around 9.30pm at night (having broken down at around 5.30pm). I know he was only supposed to take me to the garage but it was dark, wet and there was no-one around so I asked him if he could drive me the 1/2 mile to my village rather than let me walk home alone. He refused so I had to walk home alone in the dark feeling unsafe. I don’t think I was home till 10pm. Whole experience very unpleasant.”

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Posted 1 year ago

“They don't cover the cost of winching the car onto the truck doesn't state on site what is covered not good I nearly had to pay highway agency fees”

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Posted 1 year ago

“3 hour waiting time too long”

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Posted 1 year ago

“Breakdown cover that is about as much use as an ashtray on a motorbike! No roadside assistance no mechanics to diagnose & repair to get you on your way, recovery only to a local garage which was 90 miles away from home. I purchased the Gold cover which obviously must mean fools gold, good luck with the basic free cover, will not be paying for it again.”

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Posted 1 year ago

“I had to wait 5 hours to get picked up I was told it would be between 50 and 60 minutes I was in the middle of nowhere, so I was not happy”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 2,170 reviews