One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,305 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 3,305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 738 7300

Write Your review

Tell us how One Call Rescue made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nightmare to get through as the number we needed urgently was not obvious. I was not sent the phone number to call back about the breakdown truck. Nightmare to phone around and find a garage. I was told possible 3 hour wait so signed up with the AA and cancelled the breakdown truck.”

Helpful Report

Posted 1 week ago

“Initial call. Only option to go on line. Not being able to speak directly about problem very stressful as reasons for breakdown on line do not cover all eventualities. Can't read tiny writing with sun on phone screen. Feel vulnerable and afraid of signal going. Definitely need to speak to a human in these situations.”

Helpful Report

Posted 1 week ago

“I broke down last night midway between home and Southampton at approximately 4pm. The app was unusable as it wouldn't let me pin point my location. I rang and was informed rescue would be between 60 mins to 2 hours and that I would receive an update from an agent. After an hour I had no update so I rang again. This person was disinterested and not reassuring, just informed me the ETA of the agent would not be 6.30pm. No apology no reassurance. I was a single female on the side of a very busy road with a rapidly dying phone battery. At 6.30pm I had still had no update. I rang again and although the guy was very apologetic, I was informed that the agent was delayed and that his ETA was now 8.30pm which would be over 4.5 hours after original breakdown and dark and I was alone. It was at this point that my friend who I was on route to visit drove 1.5 hours from Southampton to sit with me so I wasn't left vulnerable and to check my car. He checked over the engine and could not see anything obviously wrong, tested my car which had thankfully decided to work temporarily and we made the decision to attempt to drive me home with him following. Thank god this worked. I am absolutely appalled with the "service" I received it was truly dreadful. If I had been on the motorway or worst still had my 2 young children in the car at the time I cannot imagine the stress and fear I would have felt. I have sent in a complaint and if I do not get a satisfactory outcome I will be taking it further. I pay for a "gold membership" and the service was the worst I have experienced. I am now terrified of going on any long journeys or driving anywhere that I could get stuck and it had left me really shaken up. I do not accept this as customer service in any capacity and will 100% be moving insurers when I will not be penalised financially. Utterly appalling.”

Helpful Report

Posted 1 week ago

“Terrible service. I was charged £20 and had to wait nearly two hours for a guy to come out, tell me my car was completely knackered and that it needed to be craned onto a different truck than the one he had, and taken to a garage for repair. I was told this would take another 2 hours to come. Eventually, I called the office to find out where it was, only to be told that no truck had been ordered, and that I had to pay another £250 for this truck, and it would take a further two hours. In the end, I called the AA, paid them £150 for instant membership, they sent out a guy who arrived within 30 minutes, and he fixed the issue within 5 minutes. There was nothing wrong with the car other than a software glitch that a jump start resolved.”

Helpful Report

Posted 2 weeks ago

“I phoned about 12 30 I was told I would get a message which I didn't receive i broke down on a very busy road I phoned again which I was told they had no recognition of my phone call so I had to report again”

Helpful Report

Posted 2 weeks ago

“I pay for a gold + breakdown service yet still had to pay over £200 to be recovered home”

Helpful Report

Posted 3 weeks ago

“Only had a 40 foot truck so my car could not be collected”

Helpful Report

Posted 1 month ago

“On 25th October at approx 3pm we broke down on the A23 12 miles from Portsmouth, One Call was absolutely brilliant, arrived at 5pm, loaded us onto the lorry and got us home to London by 8pm. Why have I given 1 star? i would have given none if i had the option, why? On 7th April 2026 at 11am we broke down again on the M6 Toll just south of Birmingham, I got through to One Call at 11:57 and requested assistance, at 1pm we were told that we had to source a garage within 50 miles of our breakdown location for free recovery, we managed to contact four garages but none of them were able to take our car in. I got back in touch with One Call and was told that a vehicle would be with us in around 1 hour but, it could be as late as half past six. I asked to be recovered to my home address but was told there would be a £300 excess charge to take me to London. I asked why I had to pay anything as I didn't have an excess on my policy, I was amazed to be told that I only had free recovery to my home address if I couldn't be taken to a garage during working hours. I pointed out that even if we could get to a garage it would be too late for the car to be repaired so was I supposed to sit with my wife our suitcases and bags outside the garage until the next morning, I also pointed out that the recovery truck may not be with us until 6:30pm which is out of hours so I should be able to be taken home without excess fees. I was told this didn't apply as I hadn't sourced my own repairer and it is not One Calls job to find a garage. I finally agreed to pay the excess and be recovered to my home address. From this point it got worse. At 5pm the recovery vehicle arrived and loaded us on board, the driver asked where we were going to, I told him London and he asked if it was inside the M25, I told him about 4-5 miles inside to which he replied "This vehicle is to big to go inside the M25 circle we will have to get you on a smaller vehicle at which point he contacted his base who told him to take us to their yard in Wolverhampton nearly a hour away in the wrong direction. We finally got transferred to a transit size vehicle and was on our way at around 6:30pm facing a four hour trip home, we were not offered any refreshment or toilet facilities at any time from being rescued to getting home at gone 10pm when we arrived at our local repairer. On arrival at the garage the recovery driver refused to drive down the road by the garage (stating it was too narrow for his truck regardless of the fact that vehicles much larger eg Dustcarts travel along the road frequently) preferring to drop our vehicle on the corner of a junction half in a parking bay and half on a yellow line where the restrictions came into force at 8am the following meaning I had to make my own arrangements to get it moved to a legal position before that time, My entire experience was a horror, my wife and I sat on the side of the M6 motorway for 6 hours with no toilet, no food and just one flask of coffee, we had no help or empathy from One Call Breakdown just demands for money to get us home, the complete opposite to our previous experience some 6 months before. This was all followed by a 5 hour journey to our destination only to have our vehicle (which was undrivable) in a location that was soon to become illegal. We finally arrived in our home at 11:15pm tired, cold, thirsty and hungry after being collected from where we'd been left with our vehicle.”

Helpful Report

Posted 1 month ago

“We broke down close to Cambridge train station after 11 pm and we got an estimated time for the rescue car at 5:34 in the morning. Obviously we were not waiting for that long and we sorted out the issue ourself. We made a complaint about this more than a week ago, but we have not get any response, yet.”

Helpful Report

Posted 1 month ago

“★☆☆☆☆ Extremely disappointing experience. The mechanic arrived, ran through a handful of very basic checks — all of which I had already carried out myself — and then had nothing further to offer. Within about 15 minutes, he concluded it was likely an ECU issue, which is the usual vague, catch-all diagnosis that immediately creates unnecessary anxiety due to the potential severity, complexity and time off the road. It was clear this wasn’t an ECU fault, yet no effort was made to investigate beyond the obvious or apply any deeper diagnostic reasoning. There was little sense of urgency, ownership, or genuine problem-solving — just a quick exit once the easy options were exhausted. No further recommendations aside from take it into a mechanic. What’s particularly concerning is the complete lack of awareness of the wider impact. This isn’t just about a vehicle being off the road — it’s about the significant psychological distress that comes with suddenly losing independence, mobility, and control over daily life. For professionals like healthcare clinicians, this disruption extends far beyond the individual: patients are affected, appointments are missed, care is delayed, and the knock-on consequences ripple outward. Mechanics need to recognise that they are not just fixing machines — they are dealing with people in genuinely stressful, often high-dependency situations. A more thorough, engaged, and accountable approach is not optional; it is essential.”

Helpful Report

Posted 1 month ago

“The rescue man was excellent, when he got to me. He was sent to the completely wrong location . I could not contact one click to check on my status as only phone number states it is for new claims only and the live chat was no help at all. Plus I thought recovery was part of my policy, but I had to pay £55. Overall a very bad experience and I will not be renewing my policy when it ends. DREADFUL.”

Helpful Report

Posted 1 month ago

“Breakdown turned up and as it was a Sunday and couldn't book into garage he took my car to my house and advised to get onward travel to garage the next day. Tried that and one call refused . I had to pay to take it to garage privately.”

Helpful Report

Posted 1 month ago

“Terrible service. Will never use again.”

Helpful Report

Posted 1 month ago

“The recovery was not organised. I was not kept informed of all the changes, had one recovery van came quickly but dropped me in a place where a second van was supposed to pick me up, but it took 4 hours for them to contact the company.”

Helpful Report

Posted 2 months ago

“Your breakdown assistance has obviously changed. Used it in the past no issues. Firstly I was told to go through the customer portal which only had my house insurance listed and could not report breakdown so had to ring again and someone manually input it for me. A third party came out and said I needed a new battery and to ring you back in the morning. I was then told that you did not deal with 3rd party providers and all you could do was take me to a garage. I am disabled and this was of no help. this was not the service I had in the past. There should be a dedicated telephone number for breakdowns as you are supposed to have a service 24/7. I doubt I shall renew with you this year.”

Helpful Report

Posted 2 months ago

“Vehicle transported to garage and was left with damage to front of car”

One Call Rescue 1 star review on 10th March 2026

Helpful Report

Posted 2 months ago

“Man not a mechanic said he’d been called out for a flat battery not true battery still has power didn’t know where to start on this. Would it be an old car said if I’d been in the AA they would’ve probably fixed it he needed to get home. He had ordered his tea taken round to Garage. What a shock they got this morning but not geared up for classic cars so now just sitting on roadside as they need the parking space in their garage. very tired and upset. auto electrician coming out tomorrow to see if he can help. May need your help again to get my car from B to a would’ve really out if you had sent a mechanic like your driver said. Lewis on phone very helpful Put me through to payments £20 paid but don’t know why ?????”

Helpful Report

Posted 2 months ago

“Called at 1015 am breakdown arrived at 1430 hrs , couldn't start van and as I had said it was a flat battery he couldn't recover me , had to call again and report another breakdown eventually recovered at 1530 pm”

Helpful Report

Posted 2 months ago

“The person on the phone input my telephone number incorrectly despite it being in front of him on a screen. This meant the break down service couldn’t contact me resulting in him turning up and leaving. I then had go through the entire process again and book another call out . The call out operative that eventually arrived only wanted to start my van and nothing else . The issue was the alternator, I luckily made it to my local garage despite having no electrical power and the vehicle nearly stalling on several occasions. I will never insure with this company ever again and suggest anyone reading this look elsewhere for insurance cover . Incredibly poor service from all involved.”

Helpful Report

Posted 2 months ago

“I'm sorry but I honestly dont think this guy was a mechanic..he couldn't diagnose what was wrong with my car he tried charging the battery with 3 different types of chargers ..but had to then go to his truck to try and charge them from his truck he was not very interactive and didn't seem knowledgeable with anything to do with car then he tried again to charge mine but bought 3 different battery charging boxes out and then just stood there saying I dont really know ...your wheels are jammed ....also he asked me to sign something on his phone but he couldn't do that either so I HAVENT SIGNED ANYTHING just incase he as done it without my consent......after he had left ..still with my car not working ....I took my handbrake off and the car move so the wheels were not jammed ......I definitely haven't a clue if this guy from greenfield recovery is a mechanic so no help what so ever ! Given he was my first option to fix or recover im now wondering what my options are as I think I've just wasted a call out ! Perhaps you could advise..Kind regards Yvette Hansford”

Helpful Report

Posted 2 months ago

One Call Rescue is rated 4.6 based on 3,305 reviews