One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.62

4.6 Rating 2,637 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,637 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang to report breakdown at 9.30am. Was told would be dealt with by 10.55am. waited untill 11.25 as no show, no text no contact at all. Was then told it would be 1.30pm. As no texts or contact decided to ring and check and was told it would now be 3.30pm. I had been stuck without food, water for a very long time so was not happy it would be well over six hours from first call. I explained how upset I was, as I could not feel safe it would be 3.30pm as might be changed again to 5.30pm. during all this there was no texts, calls or information given to me. I understand things can go wrong but five hours is NOT acceptable. I had to arrange my own collection which I done within 15mins and was picked up and taken to destination. It was a very bad and stressful day for me.”

Helpful Report

Posted 7 hours ago

“I rang at 16.00 and told that the operator would be with me an 17.50. I contacted you and was told they would arrive within 15. 30 mins. He didn't come until after 7.30 and I had been left waiting for 3.5 hours in the cold. The car couldn't be fixed and told that a tow truck would arrive in the next half hour. 45 minutes later it still hasn't arrived and I rang you again and was informed that a tow truck would not be coming until the next day and I would need to contact yourselves the next day I've done this and informed that a tow truck would arrive approximately 1.40 minutes later. I have paid for a gold standard policy and frankly that's a joke I am going to lodge a formal complaint and ask for a refund and cancel my cover because the service is substandard. I am still waiting for a tow truck to arrive”

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Posted 10 hours ago

“There within 20 mins Excellent service Car started No complaints with that!”

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Posted 3 days ago

“I broke down in a car on my own. I rang the breakdown number but was then sent a link to submit my breakdown. I could not access the link or get a signal so was stranded. I had to ring again and demand that you sort the breakdown asap from the phone number as the police said if I don't get my car moved ASAP they will move it at a large cost. Once the caller activated my breakdown the recovering truck came within an hour and recovered me to my garage.”

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Posted 1 month ago

“You took nearly three hours longer than you initially said”

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Posted 1 month ago

“I need help just once in the last 10 years when my astra break down. They kept rescheduling the estimated time of the arrival of the recovery technician, had to wait MORE than 5 hours when a 30 years old ford truck arrived which was not able to lift my car safely, nor was the technician able to get my car running so I was completely let down, car was left in a paid carpark. This is One Call "Help" thank you!!”

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Posted 1 month ago

“Tf3 was brilliant what a lovely man he made me feel safe hope they are all as brilliant as him thank you”

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Posted 2 months ago

“On line form filling is horrendous when you are broken down and stressed, frightened! Nightmare!”

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Posted 2 months ago

“Waiting 5 hours on the hard shoulder and still nobody has turned up”

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Posted 2 months ago

“Waiting 5 hours on the hard shoulder and still nobody has turned up”

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Posted 2 months ago

“I had to pay more money that I was initially told. The rescue took 2h. The truck was unable to take me to the garage entrance and I had to push the bike around the corner. It could have been an easy and quick fix it turned out to be more expensive because I had to push the bike as it was a flat tyre. All it was ment to be a puncture and due to this service I had to get a new tyre that cost me £120. So my breakdown cover turned out to be more damaging than a fix. I will change insurance and will never advise this. Extremely disappointed.”

Helpful Report

Posted 2 months ago

“I hvea platinum policy. At 06.45 started my process to start the ball rolling to come out to my house to start my car, wated 5 mins with no idea if they would get back yo me I would be hoping you should have a message saying, this is being looked into, but no you were left in limbo, until about 10m9ns later said an estimated time 3hrs, it 2as actually 4 hrs, lucky my husband was off work this day and I used his car, this is no use when your trying to get to work”

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Posted 2 months ago

“Car was jump started twice, within a minute of fitter driving off engine stopped and would not start. I believe that the fitter should have checked the amps and that the alternate wasn't stuck. Car still not running.”

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Posted 2 months ago

“I didn't need them in the end my husband sorted it but still got charged £20 that I was not aware of when taking the policy”

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Posted 2 months ago

“Bad customer service poor not helpful at all”

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Posted 2 months ago

“My hasn’t car hasn’t been fixed, no attempt to try and fix it, just checked the battery and told me to get in touch with the company that sold the car to me”

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Posted 2 months ago

“My battery failed, so I called up to start with. This was a waste of time as they basically directed you to the online booking form. The first recovery came in 2 hours which was a longer than I would expect in Sheffield. He diagnosed that it was a fault with the alternator but he was being called away to more urgent job (apparently there was a bad crash nearby) but said they would send somebody else shortly. I had to call up again to make new booking for recovery. One of the most annoying things was that One Call somehow made out that it needed to be a separate booking for recovery anyway, which is nonsense as the first vehicle could have taken us. The second vehicle came in around an hour this time. It took a long time to get onto the truck as the electric handbrake had locked, so we only just got it to the garage before it closed almost 6 hours after the initial call. The problem was not with the 2no separate local recovery companies but One Call themselves.”

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Posted 3 months ago

“Dreadful service. Wife not able to report a breakdown over the phone. Was told on 2 separate occasions she had to use a portal. The link sent to her did not work. I was able to use the portal from my computer. Had I not been able to we wouldn't have had anyone come to fix our car”

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Posted 3 months ago

“Being a vulnerable woman with a disabled child, we were left waiting on the side of the M25 for 4 hours! Then when finally arrived didn't even look at the car just put it on truck to take home. Even though I had GOLD cover, there was no roadside assistance offered and they wouldn't even log my call unless I paid them £114. When we eventually started home, almost 5 hours after I reported the breakdown, the driver got a call and was told we had to change drivers. Even though we had driven 40 mins towards home, he then turned round and drove the 40 mins back to where we came from to change drivers. Then the new driver decided he didn't want to take the 1 hour and 40 minute drive home over the Dartford Bridge he decided to go the long way round , just over 2 hours to home. Then he said he couldn't drive to our road, so didn't even drop our car off at home, he left it two streets away. The whole thing from reporting the breakdown to getting home took just over 9 hours and we were only 1 hour 40 mins from home. NOT A GOOD EXPERIENCE WITH THIS COMPANY!!!”

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Posted 3 months ago

“The time was good the but solutions extreme Flat tyre.. tow truck to nearest garage to be fixed!! Loads of on line mechanics can come to the problem and fix .. not suitable for 70+ mobility problems It’s not the most cost effective solution The truck that attended was dirty and unusable for a 70+with mobility issues.. so very uncomfortable to solve flat tyre problem but was sorted in a good frame so overall good result but stressful”

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Posted 3 months ago

One Call Rescue is rated 4.6 based on 2,637 reviews