One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 2,013 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came out to replace a windscreen, the fitter said the window trim wouldn't seat properly, and he would get HQ to contact me and arrange a follow-up fitting. A week passed & no call. I spent 40 minutes with CS to get a fitter out as the trim was now faulty and the car needed to travel abroad. I was told this couldn't be done, but miraculously, a fitter was found. The 2nd fitter confirmed that the 1st attempt had used the wrong trim, although he blamed the weather & adhesive. He removed the faulty trim and tested to make sure the glass was correctly sealed. He said the office would call to arrange a 3rd fitter to re-fit the glass with the correct trim and notify them of the missing items. It was at this fitting that I noticed that the previous fitter had removed all the scuttle clips and taken away the parking & Ulez permits. Called by CS to re-book, and at this point I raised my complaint & booked the 3rd fitter. 3rd Fitter came and correctly fitted the glass with the correct trim; however, he left with the dashcam plastic mounting bracket. Contact CS and no complaint had been received so, had to start the process again (29/07) & received a response 31/07 & offered £40 & £10 for the missing clips. I declined the offer as more items were missing, and I advised that once everything has been replaced. 02/08 advised what the potential costs would be & no response, 06/08 confirmed £75.62 out of pocket in replacement parts & required resolution. 11/08 Been accused of fabricating the missing items (even though proof of purchase to replace them has been provided) & been offered the parts cost & £24. They haven't followed their own complaints process and produce poorly worded resolutions full of spelling and punctuation errors.”

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Posted 1 month ago

“The driver couldn’t find me as information not passed on. Waited in motiway skip road for 2 hours. Recovery truck massive, greasy and dirty. I slipped getting out and broke my ankle in 3 places and dislocated my shin to ankle bone. The sleeve of my new cream coat is covered in black grease. Awful.”

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Posted 5 months ago

“I have been waiting on hard shoulder of M40 motorway and I was advised that an agent would be with me around 11:12am. I kept waiting and after almost an hour later I called again and they said they will need another 35 minutes to arrive, I am still waiting. Note I paid almost £200 extra because one call said my basic coverage did not cover the long distance recovery (I was 65 miles away from home). They didn't have the decency to call me to let me know they were running late. I had call to find out! Outrageous, I would not recommend One Call at all.”

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Posted 5 months ago

“Beware..One Call do not cover pothole damage, even with the Premium cover. I was left stranded in the dark, on a country lane!!!”

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Posted 6 months ago

“Wanted £300 for home assist !”

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Posted 10 months ago

“These people are always very helpful and kind they listen and on the whole are quick at recovery thankyou so much for rescueing me so efficiently”

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Posted 10 months ago

“When this guy turned up (username LP5) late he sat in my vehicle told me there was no fuel in it. I told him there was lots of fuel in the vehicle. He told me there wasn’t and from that moment on he took me for an idiot. I am a 41 year old man with a family and my own business and this vehicle is my work vehicle. After spending an hour turning my engine over killing my battery and starter motor he suggested taking me to the garage to get more fuel. I locked my van and said let’s go and he said no rush I am having a cigarette!! I am self employed and need to get back to work!. Once we got to the garage I had to buy my own fuel can and I had to wait outside while he brought a Costa Coffee and a chocolate twist! We then get back to my vehicle where we put the fuel in and he continues to just turn my engine over I could have done this myself. He then rings his friend for advice and spends 15 mins on the phone! After 3 hours of turning my engine over I told him he will blow my starter motor up! He told me that won’t happen and continued to turn my engine over. In the end he said he was clocking off from work and I had to ask him if he could at least tow me to the nearest garage. He towed me to the garage and left, the garage plugged my van into their computer and in 30 seconds told me that my crank sensor had gone! There was half a tank of fuel in my vehicle like I told this guy when he turned up. So this guy turned up failed to plug my van in wrongly diagnosed my vehicle and took me for an idiot. He also blew up my starter motor which cost me £125 and he flattened my battery. The garage also told me he could of done more damage as he was constantly turning my engine over for 3 hours solid. He owes me £125 for a new starter motor and a days money I lost at work as he could if towed me to the garage earlier and I could of got another vehicle to go to work. Even though I have paid for breakdown cover with my insurance company I do not trust them if the will send me guys like that and I have had to join the AA to have professional breakdown cover not someone buying costas and breaking my vehicle.”

Helpful Report

Posted 11 months ago

“Been waiting 2 and half hours now been told recovery guy has only just got the call so will have to wait another hour. Not happy ☹”

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Posted 11 months ago

“Called them out to be recovered to my home address after telling them that sometimes car does start but then cuts out but because the vehicle started they refused to recover the vehicle. Waste of time”

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Posted 11 months ago

“Rescue man treated me pretty much like I was a complete fool. By the time we got back to my home garage it was around 9.30pm at night (having broken down at around 5.30pm). I know he was only supposed to take me to the garage but it was dark, wet and there was no-one around so I asked him if he could drive me the 1/2 mile to my village rather than let me walk home alone. He refused so I had to walk home alone in the dark feeling unsafe. I don’t think I was home till 10pm. Whole experience very unpleasant.”

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Posted 1 year ago

“They don't cover the cost of winching the car onto the truck doesn't state on site what is covered not good I nearly had to pay highway agency fees”

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Posted 1 year ago

“3 hour waiting time too long”

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Posted 1 year ago

“Breakdown cover that is about as much use as an ashtray on a motorbike! No roadside assistance no mechanics to diagnose & repair to get you on your way, recovery only to a local garage which was 90 miles away from home. I purchased the Gold cover which obviously must mean fools gold, good luck with the basic free cover, will not be paying for it again.”

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Posted 1 year ago

“I had to wait 5 hours to get picked up I was told it would be between 50 and 60 minutes I was in the middle of nowhere, so I was not happy”

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Posted 1 year ago

“I called up expecting to be rescued off A11 but was told that I was not eligible to be rescued! I was sold breakdown cover when I joined one call and no one told me I couldn’t be covered for a motorhome. I was left very worried and upset. I certainly won’t be renewing!”

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Posted 1 year ago

“Nothing, helpful staff and arranged recovery”

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Posted 1 year ago

“Took out new policy yesterday no confirmation email cannot access portal money taken for payment not able to contact you”

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Posted 1 year ago

“It’s now 13:36 on a Friday afternoon. I first reported my breakdown to One Call at 9:15 this morning. Received an estimated time of arrival (ETA) of 12:47 which I was unhappy about but sat in my car and waited. At 13:05 I rang One Call again to check why they still hadn’t arrived. Was given a new ETA of 14:30!! I was advised that someone should have been in touch to tell me about the new ETA but they hadn’t. They also advised that they would need to cancel that booking if I wanted them to check if another agent was available at an earlier time and they couldn’t guarantee that the new agent would get here any earlier. After making a complaint I received a call back to say someone would arrive by 14:00. The new agent has since called to assure me they are on their way. Hopefully I’ll get to the garage before it closes for the weekend 🤦‍♀️”

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Posted 1 year ago

“I had a flat tyre and booking the breakdown was easy online on my mobile. But, I was a femal alone I broke down at 1pm and the breaksown arriaved at 4.15pm. So a long wait and I got very cold during the wait. Although the man who fixed the tyre did a good job. He was weird and I didnot feel safe around him. He asked if I was single, why? I found this to be very weird indeed and not something you would expect at the side of the road. This is why I wouldn't use this service again.”

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Posted 1 year ago

“What an absolute nightmare! Broke down due to a dead battery. Trying to "book" a recovery, you have to do this online. Trouble is, in the valleys, mobile signal is patchy at best, website wasn't working g properly due to a slow connection, phoned and the agent said, so you want me to do it do you - well yes! They hung up on me. Ended up using Asia's wifi paid for it, only to he told something went wrong and to call the number I had originally called in the first place. So in my opinion, based entirely off my experience, if the included breakdown is an element in deciding to purchase, I wouldn't bother and would recommend paying that little extra for the AA and an insurance company that encourages you to call them rather than just online. Also their website looks like it was designed by someone in primary school, very poor functionality, colour schemes and doesn't work that well on a mobile. ~ apologies to all those school.kids that 8 just insulted.”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 2,013 reviews