One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,512 Reviews

89 %

of reviewers recommend One Call Rescue

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4.6

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out new policy yesterday no confirmation email cannot access portal money taken for payment not able to contact you”

Helpful Report

Posted 1 month ago

“It’s now 13:36 on a Friday afternoon. I first reported my breakdown to One Call at 9:15 this morning. Received an estimated time of arrival (ETA) of 12:47 which I was unhappy about but sat in my car and waited. At 13:05 I rang One Call again to check why they still hadn’t arrived. Was given a new ETA of 14:30!! I was advised that someone should have been in touch to tell me about the new ETA but they hadn’t. They also advised that they would need to cancel that booking if I wanted them to check if another agent was available at an earlier time and they couldn’t guarantee that the new agent would get here any earlier. After making a complaint I received a call back to say someone would arrive by 14:00. The new agent has since called to assure me they are on their way. Hopefully I’ll get to the garage before it closes for the weekend 🤦‍♀️”

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Posted 3 months ago

“I had a flat tyre and booking the breakdown was easy online on my mobile. But, I was a femal alone I broke down at 1pm and the breaksown arriaved at 4.15pm. So a long wait and I got very cold during the wait. Although the man who fixed the tyre did a good job. He was weird and I didnot feel safe around him. He asked if I was single, why? I found this to be very weird indeed and not something you would expect at the side of the road. This is why I wouldn't use this service again.”

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Posted 4 months ago

“What an absolute nightmare! Broke down due to a dead battery. Trying to "book" a recovery, you have to do this online. Trouble is, in the valleys, mobile signal is patchy at best, website wasn't working g properly due to a slow connection, phoned and the agent said, so you want me to do it do you - well yes! They hung up on me. Ended up using Asia's wifi paid for it, only to he told something went wrong and to call the number I had originally called in the first place. So in my opinion, based entirely off my experience, if the included breakdown is an element in deciding to purchase, I wouldn't bother and would recommend paying that little extra for the AA and an insurance company that encourages you to call them rather than just online. Also their website looks like it was designed by someone in primary school, very poor functionality, colour schemes and doesn't work that well on a mobile. ~ apologies to all those school.kids that 8 just insulted.”

Helpful Report

Posted 4 months ago

“Left waiting for four half hours with no heat, I am in my 60th year and I was freezing cold when the truck turned up the guy was rude and unhelpful, then when I got to my house we had to get my van on the drive the recovery driver was going to leave me with my van half on my drive and half on the pavement, I had to ask him to help me get the car on my drive properly and then it was me (may I remind you I am in my 60th year whilst the recovery driver was in he's twenties) that pushed the vehicle back on the drive whilst the driver steered!”

Helpful Report

Posted 4 months ago

“Where shall I start....I was left on my own in a dark rural area for 3.5 hours I was expected to locate a garage myself and get myself home....what exactly am I paying for......so unimpressed, no mobile signal where I broke down which the agent did not seem to comprehend......as soon as I got home I joined the RAC...beyond unimpressed”

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Posted 4 months ago

“Flat tyre first guycame out without any tools he had half a set of sockets none fitted bolts he phoned for another guy to come out said he wont be long 3hrs later still no sign phoned up again said guy will be out within 45 min 2 and half hrs later guy turns up starts loading my van on trailer I said it's not for recovery I need my wheel changing he says no I'm here to recover your van luckily he had the right size socket in his motor from phone call to getting wheel changed 9hrs I wont be renewing my breakdown”

Helpful Report

Posted 4 months ago

“Appalling service from the agent who was expecting to email me a link so that I could arrange a garage to take my car....I explained that I was in a remote rural area without lights signal and I was on my own.i explained that the repair was basic but was told that you don't do roadside repairs. I was then told that I would be taken to the selected garage and left to get myself home despite my reiteration of my location with no station and a couple of hourly bus routes. I waited until 7pm after phoning at 3.30pm. The driver told me that he had only been given the job 45 mins earlier. I have full cover and this is my first call out and I wonder exactly what I am paying for. I will be joining the RAC immediately and would urge any other One Call breakdown customers to do the same. Utterly disgraceful.”

Helpful Report

Posted 5 months ago

“Well reported breakdown at 4.20pm didn't arrive until 7.15 very cold waiting in car didn't even get a diagnosis so very disappointed”

Helpful Report

Posted 5 months ago

“Our car had gearbox failure on the M6 smart motorway managed to get to a safety zone. Phoned through and couldn’t get the portal working poor internet signal, lady was very helpful logged the call said it would be 1-1.5 hours as they were busy, then I got an sms to say it would be 3.5 hours!! then we got a call from the company Onecall had hired to recover us saying it would be 4.5 hour finally 6.5 hours later we where rescued from the safety zone after having to pay £130 for the extra mileage we need to get home. One of the worst driving experiences of my life left in a freezing car 7c for 6.5 hours on one of the busiest motorways in the country Well done ONECALL Shameful Service, lady who also broke down phoned her insurance and was recovered in 45 minutes.”

Helpful Report

Posted 5 months ago

“Person I spoke to on phone was unsympathetic. I was told it was more that 12 miles from home so had to pay over £300. I was also told only after I’d paid the money that I may be waiting 4 hours. I said I was worried and online I filled out when asked any relevant circumstances that I suffer from anxiety. I told man on the phone that I was worried there were no toilets or bushes nearby and I was on a busy slip road. They did not care. When breakdown vehicle came the driver was very kind though but the phone experience made things much worse.”

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Posted 5 months ago

“The recovery driver damaged the front of the Vehicle when he was driving the car off the van. He ripped off the front bumper. We have CCTV evidence. He is denied it and tried to hide it. Unacceptable!”

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Posted 5 months ago

“Shocking, did everything they could you defer me away. The person who answered the phone was so unhelpful. Hung up on me and wanted £20.00 to come out, so the recovery is basically worth nothing. No duty of care and no interest in a customer being stranded. This is the 2nd time this has happened and they left me for over 4 hours last time and in the end I had to get someone else to collect me.”

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Posted 8 months ago

“It seems impossible to contact you I have tried four telephone numbers and tried various emails all without success. I have sent proof of my no claims discount to your offices in doncaster. I have spent literately hours trying to contact you.”

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Posted 9 months ago

“Not happy I couldn’t speak to someone and got sent a link . That I couldn’t log on to as no internet . It took the recovery 4 hours to get to me . I thought a lady on their own got priority. I called 4 times to b e told the recovery was on its way . My last call I was told I had cancelled . Plus you took £55 off me to come out said it was a call out charge . You did say I would get a refund . Hopefully I do . I’ll not recommend you at all”

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Posted 10 months ago

“It’s very bad, unfortunately he didn’t diagnosed the problem properly. I had to call AA again and checked and they found that Bottom Pully has been broken. It’s unbelievable that the person checked didn’t do anything he just jump started the vehicle and left.”

Helpful Report

Posted 11 months ago

“Terrible service from start to finish, they we difficult to contact and by the time i got a call to ask if i still needed recovery (3 hrs later) i had arranged and paid for a local recovery, ill be looking to cancel this "service"”

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Posted 11 months ago

“Waiting time was going to be over 3 hours so got alternative help.”

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Posted 11 months ago

“The mechanic that came to change my wheel has stripped the lock and wheel nut! I unfortunately had another puncture the day after in a different tyre but we can’t get that off now? I’ve ordered a new nut but will be 3 weeks! I am self employed and can’t earn any money so not a very good experience!”

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Posted 11 months ago

“Broke down called 9.30 pm told 1hour to 90 mins .got a text saying 12.30. 3 hour wait .unacceptable disabled and vulnerable. Rac he we come.”

Helpful Report

Posted 11 months ago

One Call Rescue is rated 4.6 based on 1,512 reviews