One Call Rescue Reviews

"Mixed. Call handlers were helpful. First mechanic came within 30 minutes. Changed burst tyre and recharged battery and said I was good to go. I expressed my concern that before the blow out there was a noise from under the car and I was worried about continuing my journey on the motorway. He said everything was fine, the tyre was just poor quality and basically left me without further checks. I started to drive off but the noise was still there. Called helpline again. They said they could not arrange the car to be towed home until the afternoon of the next day! I needed to get home earlier so took the train which they refused to cover the cost of. The driver of the delivery truck correctly diagnosed a broken mainspring which had gauged a hole in the tyre. If I had followed the advice of the first mechanic I would have gone onto the motorway which was 5 minutes away and the second tyre would also have burst with potentially catastrophic results! The driver of the pick up lorry was extremely helpful and friendly."

"Mixed. Call handlers were helpful. First mechanic came within 30 minutes. Changed burst tyre and recharged battery and said I was good to go. I expressed my concern that before the blow out there was a noise from under the car and I was worried about continuing my journey on the motorway. He said everything was fine, the tyre was just poor quality and basically left me without further checks. I started to drive off but the noise was still there. Called helpline again. They said they could not arrange the car to be towed home until the afternoon of the next day! I needed to get home earlier so took the train which they refused to cover the cost of. The driver of the delivery truck correctly diagnosed a broken mainspring which had gauged a hole in the tyre. If I had followed the advice of the first mechanic I would have gone onto the motorway which was 5 minutes away and the second tyre would also have burst with potentially catastrophic results! The driver of the pick up lorry was extremely helpful and friendly."

"The recovery driver damaged the front of the Vehicle when he was driving the car off the van. He ripped off the front bumper. We have CCTV evidence. He is denied it and tried to hide it. \r\nUnacceptable!"

"Super easy to log the initial issue, user friendly website. Followed by a call from an agent really quickly and recovery was arranged. Easy and quick, could not ask for more!"

"I had a tyre puncture and needed a tow to my nearest tyre garage. The lady at One Call asked me to phone the garage first to check the tyre for my model was in stock and then phone back to request the tow. The phone was answered promptly both times I called and the lady was very courteous and helpful. Mike the tow truck man arrived within the time frame of one and half hours and took me swiftly to the garage along with my two dogs! It was a very smooth process and took away my anxiety. Many thanks!!"

"Very good and fast service"

"I went online reported breakdown location everything was called back within 5 minutes of logging breakdown \r\nWas then told someone would be with me at a certain time and I was recovered at that time great service and a good ending to the start of a bad day"