One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.63

4.6 Rating 3,011 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 3,011 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 738 7300

Write Your review

Tell us how One Call Rescue made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMG, Were do I start !! I just want to say "One call insurance" have the worst breakdown cover I have ever had the misfortune to use. After requesting a my first recovery service, I was told that my VIP breakdown cover doesn't cover the recovery my caravan, and I would need to pay a fee of £80 after speaking to several different staff at One call, and told them I was not happy to pay this fee having a VIP membership, one staff member seemed helpful and said I wouldn't have to pay the £80 fee, then another staff member ,said I would have to pay the fee, who was I supposed to believe ? such an un professional service. I did end up paying the £80 fee in the finish to get recovered that day. Since I've been back home, I been intouch with one call on thier live chat , Still getting the same mixed messages from them, in one instance they were going to refund me ,then in the next message they wasn't, what the hell is going on !! I told them I do alot of touring and know, I would have made it clear from the start to One Call insurance when purchasing breakdown cover, that I would require a nationwide recovery service for a car and caravan. I didn't get a refund so I have now cancelled my breakdown cover with One call and I will not be renewing my motor insurance with them aswell. AVOID their breakdown cover at all costs , but if you have one already ? I suggest you read the small print, like they told me to do ,because they have a tendency of changing the goal posts.”

Helpful Report

Posted 4 years ago

“Not impressed from start to finish Firstly, they couldn’t find me on the system.I then waited 3.5 hours for them to get to me, when the guy did arrive, he seemed really grumpy and had very poor communication and customer service skills. Terrible service really disappointing,”

Helpful Report

Posted 4 years ago

“After having a blowout on the M42 I contacted Onecall rescue. The call handler said that he would send me a text message with a link that I needed to complete the information and someone would ring me back. I completed the information only for it to say that they were unable to process my request and I had to ring. I called back only to be told that I would have to contact a local garage to source a tyre before they could send help. I was on the M42, miles away from home and didn't know the local area. The call handler told me to google it, when I told him that this was ridiculous and potentially in danger at the side of the busy M42. His response was that if I was in danger I should call the Police and that I wouldn't ring a taxi not knowing where I was. The police were more helpful and helped me find a garage and I was eventually recovered and taken to a local garage. The garage was unable to replace my tyre as the blowout had split my wheel. I rang Onecall to arrange to be recovered and taken back home, only to be told that I had already had one call out that day and they couldn't send someone out for the same problem. My policy states unlimited call out and I was left stranded, unable to drive my car. I am not impressed with the service and I will be making a complaint.”

Helpful Report

Posted 4 years ago

“Despite renewing my insurance for the 16th of January I was told that I was not covered. After a painful back and forth conversation with many hold periods my rescue was finally booked. Initially I was told that One Call do not deal with Green flag. After arriving at the vehicle. ( My wife had broken down) I wanted to update on the location and when I called, I was told that I was not covered, therefore starting at step one and virtually the whole process again including the information about no links with Green flag. It was appalling customer service and a totally stressful experience.”

Helpful Report

Posted 4 years ago

“Been with one for thee years and gold breakdown cover, they or fine if u don't need them Spoke to Oliver who told me they did not one out for a flat there if I had recovery i would have to pay when I asked him what was I paying For breakdown for he told me to ring my insurance”

Helpful Report

Posted 5 years ago

“I had a tyre blow out and tried to change tyre problem with a part missing for jack my partner phoned at 12.45 was told there would be somethere at 14. 25 he arrived at 14 55 well over 2hours not very happy!!!!”

Helpful Report

Posted 5 years ago

“Not good customer service . Was left on hold for 40 mins listening to the lovely music. Person never returned.”

Helpful Report

Posted 5 years ago

“disgusting service ,said 70 minutes wait...took almost 5 hours ,no communication to say what was delay ,only when my partner or i called them ,each time told 30 mins ,nothing after hour then 15 mins nothing again.....this is a pensioner who had to wait almost 5 hours with gold cover!!!!”

Helpful Report

Posted 5 years ago

“Very disappointed with service, no manual assistance when car broke down, instructions on phone only. Told it could not be taken to a garage at 8.30 pm. Eventuallly got it started and was told just to drive it home now, 20 miles on main road in darkness, very frightening, no priority for a lady driver alone. Next day had to call again with the starting issue to get it to garage, now 41 miles away, at a cost over £100 not a happy customer ! !”

Helpful Report

Posted 5 years ago

“Difficulty in locating me owing to no WiFi area; and then charged £60 to have me towed away off main road; I was told they would give me a list of garages that maybe able to help as they couldn't do anything to help - before agreeing to have me towed home if I paid £60”

Helpful Report

Posted 5 years ago

“Called out twice now first time said would arrive in 90 mins and arrived after 4 hours with the wrong size recovery. Now awaiting again, said would be here in 60 mins, didn't arrive so called and told another 30 mins. Am not renewing with them.”

Helpful Report

Posted 5 years ago

“Recovery very slow, it has been 5hours and still waiting to come!!!!!”

Helpful Report

Posted 5 years ago

“As a "One Call " member, just wondering why I had to pay £20.00 for the call out. Ashley, the mechanic, from, James and Aldridge Garage Ltd, was superb, very professional and polite.”

Helpful Report

Posted 5 years ago

“I’ve broken down twice recently. Getting through to call centre to report breakdown takes over half hour. When they eventually answer they ask you to hold then promptly cut you off. Not much fun when your a lone female on busy motorway in pouring rain. This happened repeatedly on both breakdowns. 1 st breakdown I waited almost 3 hours, I’ve complained to Lanes. I kept being told another 40 mins, your totally at their mercy. No apology. I was soaked through to my underwear, I suffer pneumonia and have 2 chronic lung conditions, can you imagine my distress. I’m still upset to be treated in the way. Fitter got in my car with no mask on, by now I was freaked out! I drove home with car windows open. I’ve never had a breakdown report. I took car to garage following day as recommended they could find nothing wrong as I had no code to give them. Last week I broke down again, same problem it says car overheating stop immediately. Same issues with call centre. Recovery lorry sent, this time great wearing a mask and within an hour. Car towed to garage. You have no doubt cost me a packet on repairs, still waiting for estimates. If I had the breakdown report in 1st instance I could have had it fixed and not broken down a 2nd time. Some businesses are shocking to deal with your at the top of the list & lanes is 2nd.”

Helpful Report

Posted 5 years ago

“I wish I could give NO Stars. Having broken down in the middle of nowhere, we were told by the call handler that whilst the car could be towed to a garage, we had to make a booking at a garage before they would authorise a breakdown recovery. We were on our way to West Wales for a holiday, and were an easy 2 hrs from our destination (where we didn't know any garages), and 2 hrs from our home.( where we did know a garage) She also told us that there was no transport for us, our luggage and our two small dogs and told us to arrange 'a lift with someone'. Who for goodness sake? We were in the middle of the countryside! We waited for an hour and a half for the recovery man and when he arrived he was lovely and said he would take all of us but by then we had contacted my son who was meeting us in |West Wales and he drove for 2 hrs to get us. And then 2 hrs back to our holiday accommodation. Our car was taken to our home town garage some 2 hrs away. We had to hire a car for the rest of the holiday and to get us home again at the end of the week. Our holiday was marred by the frustration of not being helped satisfactorily, the offhand,unfeeling and unsympathetic manner of the call handler who couldn't have cared less. A very, very bad service which I will be seeking some recompense for. And I will never use this service again”

Helpful Report

Posted 5 years ago

“I unfortunately had to use one call breakdown today, my car broke down on M4 motorway. I called at 14:14 Long wait for recorded message to finish-so stressful. My car said engine overheating stop immediately. It was raining - I was a lone female. I have used a competitor in the past and know I should be priority- not for these guys. I wasn’t even told to stay out & away from vehicle, but I’ve been in this position before so know the drill. I was told 70 minutes wait.. I have my hands tied here. I work it out approx 15.25 I then get a text to say 15:53 It starts to rain harder, thunder, lightening the lot, I’m like a drowned rat, there is no escaping the spray from lorries etc. I call 16:06 Still no sign of recovery vehicle. I have 2 chronic lung conditions and I’m wet & freezing. I’m told 20 minutes wait. 16.31 they call to say their 20 minutes away. I’m no annoyed I could cry. I have to risk pneumonia or dying by getting hit by a lorry & wait in car. I take my chances & wait in car. Weak with exhaustion the recovery person turns up, It’s now 16:52 he gets in my car, no mask on.. I’m speechless .. he tells me he’s reset it, I can now drive home & take it to garage for diagnostic tomorrow. I waited almost 3 hours in pouring rain for this! What a shambles.”

Helpful Report

Posted 5 years ago

“Very bad service.”

Helpful Report

Posted 5 years ago

“Very bad service. Call operator second time was very rude and nit helpful. Be very careful of their recovery policy. It is designed to ensure they do very little for you.”

Helpful Report

Posted 5 years ago

“I waited 3 hours and 10 minutes for a recovery vehicle to get to me. I made a call at 18:36 and was told they should be with me in an hour. After about an hour and a half I called again and was told their was a delay and they would be another 35 minutes. Another hour I called again and was told they would be with me in 15 minutes but anothe 30 minutes later they still weren't with me! Although the One Call agents were helpful when I telephoned them and did put in for a call out straight away, I was left waiting for over 3 hours. I am disabled and couldn't go anywhere without my car. I also suffer with panic attacks and had a panic attack while I was stuck waiting because my phone was running out of battery and I was really worried that I would be stuck there all night. It seems from what I was told by the recovery man that the original breakdown van had a fault and instead of getting somebody else to come to me, they messed about. The mechanic who eventually came to me said he was sitting around for the previous 6/7 hours (since 3pm) and only had a call to go to me 40 minutes before he arrived at 21:46 This really is not good enough!”

Helpful Report

Posted 6 years ago

“My wife and I left home at 9:30am to travel to Calne, Wiltshire to see our new grandson and his family. I hit a pothole on the B3011 @ about 10am. The closest village is Heckfield and I believe that Rosie's Tea Room and a Farm are to the right of the incident. There are 2 potholes covering virtually the width of the road. We knew we'd hit a pothole but not the extent of the damage until we'd entered the M4 at Junction 11. I turned off at the first opportunity which was the Moto Services, West Reading. I phoned the Breakdown number (02031080444) included in my Gold Breakdown Membership. The wrecked tyre was replaced by my Space Saver Wheel Tyre. I didn't think it advisable to carry on with our journey on such a tyre on a motorway so began the journey home. I've since received a bill for £60 after overstaying at the car park while waiting for a response We hit our second pothole of the day on the A322 dual carriageway soon after leaving a large roundabout near roadworks @ about 3:30 pm. Once again it was impossible to miss the damaged area. We knew the tyre had 'popped' almost immediately but couldn't stop on the dual carriage so drove about 100 yards and turned into South Farm Lane. We phoned the Breakdown number and explained our circumstances. There was nothing they could do because we didn't have a spare! I telephoned our insurance Claim number (02037387300) and spoke to Mike. He advised the incident was classified as an "Accident" and the car must be taken to a garage for repair. I told him all we wanted was a replacement tyre so only needed to be taken somewhere for that like Kwik Fit. That wasn't possible. I asked if we could be taken home and we'd organise the tyre replacement tomorrow. That wasn't acceptable. The Recovery lorry arrived and the driver was as bemused as us. He phoned his boss to be told we had to be taken to a garage in Reading, some 18 miles away where we'd have no way of getting home. Home was only 10 miles in the opposite direction. The driver suggested we contact a roadside tyre replacement company and he found us a phone number. I telephoned to be told it would cost £250. Should we pay up or be taken to Reading and have no means of returning home? I accepted the offer and signed the driver's form saying I'd rejected the transport to Reading. We set off for home again, arriving at 5:30 pm, 8 hours after we'd set off. For most of this time we didn't have access to facilities such as a toilet. I still haven't received notification that my claim has been cancelled. Would you be happy with this service?”

Helpful Report

Posted 6 years ago

One Call Rescue is rated 4.6 based on 3,011 reviews