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One Call Rescue Reviews

4.6 Rating 1,512 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

4.6

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

One Call Rescue 2 star review on 10th December 2023

One Call Rescue 1 star review on 8th November 2023

One Call Rescue 5 star review on 14th January 2023

One Call Rescue 5 star review on 9th October 2022

One Call Rescue 5 star review on 27th August 2022

One Call Rescue 5 star review on 10th May 2022

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The breakdown call handler Adam, was very helpful and sorted out the booking of my recovery really quickly. However, the portal needs some amendments as it is not easy to navigate and when you want to book a new claim, it asks you to call the main number. Once you call and explain the situation, you get sent another link to exactly the same portal and no option of creating a new claim!”

Posted 4 weeks ago

“I've had 2 breakdown visits yesterday and waiting for recovery now hopefully today”

Posted 4 months ago

“The mechanic who attended was pleasant, good humoured and knew his trade. My gripe is that a predicted arrival time of 10:30am was in reality after midday. If I had been properly informed of the timing I would have provided a higher rating.”

Posted 5 months ago

“My first time calling on this service & was surprised that I had to log on to my account rather than just use phone to report my breakdown. Easy enough process & was kept updated by text & phone call of eta. When the breakdown chap arrived he had been instructed to just load my car & take it to my home address. I had thought I would get roadside assistance first. I explained my problem & asked him to try starting the car & it did start. He then kindly followed me home to make sure no further issues. So I was happy with the service , but just glad I asked him to try the car before loading on his lorry.”

Posted 5 months ago

“Directed to portal but portal couldn't process my breakdown request. Man on the phone was very helpful although a little difficult to understand. He said he would get his manager to resolve the portal issue which was helpful.”

Posted 5 months ago

“Initial rescue was hopelessly ineffective, although arrived quite quickly. Car had a low battery but he didn't even try to boost it with a Power pack/jump leads. Couldn't leave fast enough. Just called for Recovery, and his company had no vehicles available. Waited 2.5 hours for Recovery from a different company, who then got car started with Power Pack within a minute! He was very helpful and friendly,”

Posted 11 months ago

“Wuick turn out but sent the wrong vehicle. We needed towing to a safer place where someone could repair the vehicle. We needed a towing vehicle”

Posted 11 months ago

“The link on the website to report a breakdown didn't work. Struggled to find a contact number on the website and gave up, in the end I had to Google a phone number for OneCall. After speaking to someone at OneCall the link I was sent via text to report my breakdown didn't work either. No idea what I'd have done if I had no 4G! I was also told a mechanic would be sent who would furstly try to rectify the fault. If this failed I would then be recovered. Despite the insurance being for a bike and the breakdown being a motorcycle a van/driver kitted out for repairing cars and no way of transporting a bike was sent out. I had to wait for a second car transporter to come out so the bike could be trailered home. Recovery drivers were excellent (Hammonds) but OneCall allegedly failed to communicate that the breakdown was a bike.”

Posted 11 months ago

“Really a shame you have to log onto the portal to log a breakdown. I had to call to report a breakdown to be told to go to the portal. I was dealing with a low battery and this added to my stress. I was also told by the breakdown guy that I could have driven home.”

Posted 1 year ago

“Good service,.except cost... Had to pay extra 150gbp. Not happy at all.”

Posted 1 year ago

“Customer service was fine it was just the link to the payment that crashed which added another 20 minutes b4 everything was resolved- which you don’t need when u have broken down”

Posted 1 year ago

“It was a lengthy process One call operator sent a link which took me eventually to my portal then basically I requested a call by completing a form when I got to the question about who was in the car I put myself as driver but the next step wouldn’t continue unless I put another person in the car with me. This gives a false idea of my position I was alone in a car park. This I feel would affect the time the wait would be as previously women alone would be a priority. I mention this because I waited 2.5 hours being 11.20pm when the recovery vehicle arrived. A 10 minute job. Has made me reconsider using this breakdown service in the future. The questionnaire needs looking at. Otherwise from finally arrived home at 12.30 pleased to back in the warm.”

Posted 1 year ago

“Onecall didnt mention that passengers needed to be picked up with the broken down vehicle. Although this seems common sense to some but not the recovery agent. I guess the thought the car drove its self, broke down and called for help.”

Posted 1 year ago

“A reasonably quick response from the third party recovery company. Having to report my breakdown via the portal is not what I expected & having to plot my location on a tiny map was quite stressful also having to pay a £20 fee before any recovery action was taken was a surprise, I suppose that was in the small print somewhere. Only having the option of being recovered a maximum of 10 miles from the breakdown location wasn’t helpful. So it’s a 3 star review from me.”

Posted 1 year ago

“Wasn't happy waited 4hours, only 1 update, no other correspondence, was just left waiting.”

Posted 1 year ago

“Prompt response from One Call but unfortunately the recovery was not so good. Rather than being recovered to the repair garage as expected we were towed a few miles to the recovery garage and then left to our own devices. There was no concern from the driver about where we would go but our daughter lives in the Peak District and she collected us. Our vehicle was delivered the following day.”

Posted 1 year ago

“Handler gave wrong breakdown address to recovery driver Got to me on time fixed problem Phoned me to find me I was upset about the wrong instructions Recovery driver said he gets it all the time and well if that's the case why not phone the person to confirm where I am instead of being mouthy to me I did get upset and agreed with him in the end but he should deal with it better as am the one sitting in the freezing cold And said do you want me to fix it or not it is what it is in future he should phone and confirm the breakdown where abouts Handler must do better??”

Posted 1 year ago

“My car would not start so called One Call Rescue for help at 1309 hours on 27/03/23. I have Gold Membership Breakdown cover. Spoke to a guy called Wion who took my details and said will text me a link to pinpoint my exact location to help the Recovery agent to find my vehicle. I clicked on the link received and it took me to the One Call portal on the internet and, after logging in, the portal said "Please wait" so I waited for over an hour but no sign of Recovery agent. I called One Call Rescue again at 1412 hours and spoke to a lady who was helpful. After taking my details, she said that my previous call is not logged on their system!! I asked her to speak to her colleague Wion who handled my initial call. She said she will now have to log my call manually and send me a text to confirm. She said she she will also send me a text to track the location of the Recovery agent. Both texts were received. The Rescue call log confirmation stated that help will arrive by 1522 hours. The Recovery agent arrived just before 1522 hrs and started my car. By this time, I had waited 2 hours for help because my initial call was not logged on their system by Wion. Was this negligence on the part of Wion the call handler or a problem with their system? Why didn't Wion sent me the text confirmation of the initial call confirming that my call has been logged? The lady who handled my second call was more helpful and effective in handling my call for help. I forget to ask for her name but Thank you.”

Posted 1 year ago

“One Call didn't really make me happy. I had a severely flat tyre and no spare so I called One Call. They said I would have to find a garage which was prepared to fit a new tyre. It took me a while to find a suitable tyre supplier. Meanwhile a recovery vehicle was sent, which took an hour and was not able to pick up my car or repair the tyre. The driver tried to find a local supplier so he could fit the tyre himself, but there were none in the area. Eventually another vehicle arrived to convey me to the repair shop and after another hour or so the repair was completed at my expense. Not exactly One Call!”

Posted 1 year ago

“Gave us a time but didn’t arrive I rang up after waiting hour to be told would come in 30-40 mins didn’t arrive for another hour so waited 2 hours in total with no one updating us on eta !”

Posted 1 year ago

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One Call Rescue is rated 4.6 based on 1,512 reviews