One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,436 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,436 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 738 7300

Write Your review

Tell us how One Call Rescue made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LC1 , who I assume was the last person I spoke to was excellent. Professional, enthusiastic, kind … reducing the stress I had felt since the breakdown. His 2 colleagues prior to the call I had with him were not of his calibre.”

Helpful Report

Posted 1 week ago

“When he turned up he diagnosed the wrong problem after getting sorted. What he said was wrong with it. I still had the problem there, leaving me quite unhappy so I ended up taking out additional cover from a different place for the future”

Helpful Report

Posted 1 week ago

“I found the chap very helpful. If more folks were like him it would be great”

Helpful Report

Posted 3 weeks ago

“Pick up not available due to distance from home and time of night - it was around 6pm. I wasn’t able to prebook for the next day but was told to call back anytime after 7am. Having spent the night in my car at a petrol station I called again and was advised that because it was then within garage opening hours they could only take me to a local garage or for recovery to home I’d have to pay anything in excess of £50! This condition was removed when I complained. The people at the call centre were really polite but didn’t seem to be very well informed. Had a relay recovery which was excellent. The two guys did a 5 star job, both really pleasant and I only waited about ten minutes for the handover.”

Helpful Report

Posted 3 weeks ago

“Can’t fault the call centre or mechanic that turned up. His office basically told him to leave me and organise a garage then they would come back and pick me up next few days, even though I was expecting to be taken home with vehicle. Mechanic apologised but he was ordered by his office.”

Helpful Report

Posted 3 weeks ago

“Dean the recovery guy in Norwich was brilliant, very friendly and helpful, arrived fairly quickly and got my car to the garage very efficiently. I would give him 5 stars. HOWEVER the One Call breakdown reporting process is really poor. I had to make 3 separate calls! First one they took my details (everything, name, address, date of birth, car make and model, location, problem) but then they asked me to click on a link they would send me in a text, so they could get my exact location. But the text link took me to the portal, which asked me to log onto the portal, including asking for my password. I am a 62 year old woman, I'm standing on the side of a busy road, blocking traffic and feeling stressed with a poor phone signal. I don't appreciate being asked to log on! Second call they took all my details AGAIN. They asked a few more questions about my location this time, and which garage I wanted to be towed to. Then they said I had to inform the garage and call them back BEFORE they would send a pick up. So I called the garage and then had to make my THIRD CALL to ONE CALL. The irony was lost on me at the time, because by this time I'm frozen and tearful and the guy who's asking me for all my details AGAIN keeps saying he can't hear me because of the traffic and poor signal. The company should change their name to THREE CALS. I would give them 2 stars (the guys on the phone were polite but not really helpful in giving me the run around).”

Helpful Report

Posted 1 month ago

“It took more than an hour to come and help for change of type 🙃”

Helpful Report

Posted 1 month ago

“Wasn’t a rescue at all. Sent a guy that didn’t know much about bikes, couldn’t fix the issue. Then said I’m not booked in for him to take my bike home, left after about 10 mins. Waste of time and money”

Helpful Report

Posted 1 month ago

“When I was able to log the breakdown on the portal The service was good and car was recovered as promised with 75 minutes. However she trying to log onto the portal at night it proved impossible. I am tech savvy but had log one securely stored on my computer but obviously in the car I only had my phone. A more direct booking over the phone would have been helpful. Also at 10.30 pm I would not have been able to arrange a garage to take my car. Fortunately I limped home and sorted in the morning. Gave it three stars because it worked this morning but last night would have given it no stars!”

Helpful Report

Posted 1 month ago

“Waited 2 hrs in the cold, had to call back twice.i was on my own with no heating due to car being stopped. The guys on the phone were excellent and when the guy arrived it was all fixed in 10 mins. But the tome waiting with no contact from anyone was very worrying and scary”

Helpful Report

Posted 1 month ago

“Unlike RAC & AA, who plug a machine and provide you with useful information on thr exact issue. The One Call Rescue service simply tow vehicle from point a to b.”

Helpful Report

Posted 1 month ago

“I would give them 5 star but There was a few ours delay till the recovery vehicle arrived to tow my car to the garage which was inconvenient but the rest were gone smoothly. That would be better if they contacted me about the delay and let me know”

Helpful Report

Posted 8 months ago

“Very long winded, online payment wouldn't go through so had to phone the claims line twice before I could organise the recovery. Now sat waiting for the recovery truck who estimate they will be over an hour. Overall I've been sat here for an hour without the truck being another hour.”

Helpful Report

Posted 9 months ago

“Could not get the app to work, called again they sent the link again , this time no problem . Very happy car at the garage now”

Helpful Report

Posted 10 months ago

“The first person on phone wasn't particularly helpful,but a lady took over and she was good The rescue vehicle took a very detoured route which I queried,driver not helpful just said we have to stick to motorways As I paid £3 per mile I felt I was being ripped off by upping the mileage The driver was not helpful and refused to take us a mile from the garage to home!.”

Helpful Report

Posted 1 year ago

“I did receive a call back quickly it did take 2 and a half hours before the guy came to rescue us and I did call to change the drop off point of the car from my house to the garage which was not relayed to him and he left us at the garage and we'd to find our own way home which I wasn't impressed with”

Helpful Report

Posted 1 year ago

“SG2 if he was the 1st chap I spoke to was very good. However when I chased up after waiting 3 hours on the A421 slip road I mentioned again I was a lone female and was advised 'don't prioritise for that'. Shocking”

Helpful Report

Posted 1 year ago

“The mechanic was great: very efficient and polite. However it took almost 4.5 hours for someone to arrive. I asked for help at 16:35. Was called 3 times last one at 19:30 ish, assuring me someone would be there in 20mins Ish. I complained at about 20: 40 and an mechanic was there by 21:00. I was in Hanham, Bristol!) g not on motorway or in the countryside. 4.5 hour is just too slow.”

Helpful Report

Posted 1 year ago

“Long wait but quick fix once arrived. Would be good to have updates if driver is delayed or live tracking even better!”

Helpful Report

Posted 1 year ago

“It was ok”

Helpful Report

Posted 1 year ago

One Call Rescue is rated 4.6 based on 2,436 reviews