One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.62

4.6 Rating 2,705 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not get the app to work, called again they sent the link again , this time no problem . Very happy car at the garage now”

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Posted 1 year ago

“The first person on phone wasn't particularly helpful,but a lady took over and she was good The rescue vehicle took a very detoured route which I queried,driver not helpful just said we have to stick to motorways As I paid £3 per mile I felt I was being ripped off by upping the mileage The driver was not helpful and refused to take us a mile from the garage to home!.”

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Posted 1 year ago

“I did receive a call back quickly it did take 2 and a half hours before the guy came to rescue us and I did call to change the drop off point of the car from my house to the garage which was not relayed to him and he left us at the garage and we'd to find our own way home which I wasn't impressed with”

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Posted 1 year ago

“SG2 if he was the 1st chap I spoke to was very good. However when I chased up after waiting 3 hours on the A421 slip road I mentioned again I was a lone female and was advised 'don't prioritise for that'. Shocking”

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Posted 1 year ago

“The mechanic was great: very efficient and polite. However it took almost 4.5 hours for someone to arrive. I asked for help at 16:35. Was called 3 times last one at 19:30 ish, assuring me someone would be there in 20mins Ish. I complained at about 20: 40 and an mechanic was there by 21:00. I was in Hanham, Bristol!) g not on motorway or in the countryside. 4.5 hour is just too slow.”

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Posted 1 year ago

“Long wait but quick fix once arrived. Would be good to have updates if driver is delayed or live tracking even better!”

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Posted 1 year ago

“It was ok”

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Posted 1 year ago

“Ok rescue company was brilliant arrived earlier than time given my mid rating is due to being held to ransom to pay excess there and then otherwise I wouldn't be rescued I didn't have any bank cards on me and would of gladly paid once at my home address surely the main priority was to get me off the motorway obviously your fee was more important than my safety”

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Posted 1 year ago

“The breakdown call handler Adam, was very helpful and sorted out the booking of my recovery really quickly. However, the portal needs some amendments as it is not easy to navigate and when you want to book a new claim, it asks you to call the main number. Once you call and explain the situation, you get sent another link to exactly the same portal and no option of creating a new claim!”

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Posted 1 year ago

“I've had 2 breakdown visits yesterday and waiting for recovery now hopefully today”

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Posted 2 years ago

“The mechanic who attended was pleasant, good humoured and knew his trade. My gripe is that a predicted arrival time of 10:30am was in reality after midday. If I had been properly informed of the timing I would have provided a higher rating.”

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Posted 2 years ago

“My first time calling on this service & was surprised that I had to log on to my account rather than just use phone to report my breakdown. Easy enough process & was kept updated by text & phone call of eta. When the breakdown chap arrived he had been instructed to just load my car & take it to my home address. I had thought I would get roadside assistance first. I explained my problem & asked him to try starting the car & it did start. He then kindly followed me home to make sure no further issues. So I was happy with the service , but just glad I asked him to try the car before loading on his lorry.”

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Posted 2 years ago

“Directed to portal but portal couldn't process my breakdown request. Man on the phone was very helpful although a little difficult to understand. He said he would get his manager to resolve the portal issue which was helpful.”

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Posted 2 years ago

“Initial rescue was hopelessly ineffective, although arrived quite quickly. Car had a low battery but he didn't even try to boost it with a Power pack/jump leads. Couldn't leave fast enough. Just called for Recovery, and his company had no vehicles available. Waited 2.5 hours for Recovery from a different company, who then got car started with Power Pack within a minute! He was very helpful and friendly,”

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Posted 2 years ago

“Wuick turn out but sent the wrong vehicle. We needed towing to a safer place where someone could repair the vehicle. We needed a towing vehicle”

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Posted 2 years ago

“The link on the website to report a breakdown didn't work. Struggled to find a contact number on the website and gave up, in the end I had to Google a phone number for OneCall. After speaking to someone at OneCall the link I was sent via text to report my breakdown didn't work either. No idea what I'd have done if I had no 4G! I was also told a mechanic would be sent who would furstly try to rectify the fault. If this failed I would then be recovered. Despite the insurance being for a bike and the breakdown being a motorcycle a van/driver kitted out for repairing cars and no way of transporting a bike was sent out. I had to wait for a second car transporter to come out so the bike could be trailered home. Recovery drivers were excellent (Hammonds) but OneCall allegedly failed to communicate that the breakdown was a bike.”

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Posted 2 years ago

“Really a shame you have to log onto the portal to log a breakdown. I had to call to report a breakdown to be told to go to the portal. I was dealing with a low battery and this added to my stress. I was also told by the breakdown guy that I could have driven home.”

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Posted 2 years ago

“Good service,.except cost... Had to pay extra 150gbp. Not happy at all.”

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Posted 2 years ago

“Customer service was fine it was just the link to the payment that crashed which added another 20 minutes b4 everything was resolved- which you don’t need when u have broken down”

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Posted 2 years ago

“It was a lengthy process One call operator sent a link which took me eventually to my portal then basically I requested a call by completing a form when I got to the question about who was in the car I put myself as driver but the next step wouldn’t continue unless I put another person in the car with me. This gives a false idea of my position I was alone in a car park. This I feel would affect the time the wait would be as previously women alone would be a priority. I mention this because I waited 2.5 hours being 11.20pm when the recovery vehicle arrived. A 10 minute job. Has made me reconsider using this breakdown service in the future. The questionnaire needs looking at. Otherwise from finally arrived home at 12.30 pleased to back in the warm.”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 2,705 reviews