One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.63

4.6 Rating 3,010 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 3,010 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well reported breakdown at 4.20pm didn't arrive until 7.15 very cold waiting in car didn't even get a diagnosis so very disappointed”

Helpful Report

Posted 2 years ago

“Our car had gearbox failure on the M6 smart motorway managed to get to a safety zone. Phoned through and couldn’t get the portal working poor internet signal, lady was very helpful logged the call said it would be 1-1.5 hours as they were busy, then I got an sms to say it would be 3.5 hours!! then we got a call from the company Onecall had hired to recover us saying it would be 4.5 hour finally 6.5 hours later we where rescued from the safety zone after having to pay £130 for the extra mileage we need to get home. One of the worst driving experiences of my life left in a freezing car 7c for 6.5 hours on one of the busiest motorways in the country Well done ONECALL Shameful Service, lady who also broke down phoned her insurance and was recovered in 45 minutes.”

Helpful Report

Posted 2 years ago

“Person I spoke to on phone was unsympathetic. I was told it was more that 12 miles from home so had to pay over £300. I was also told only after I’d paid the money that I may be waiting 4 hours. I said I was worried and online I filled out when asked any relevant circumstances that I suffer from anxiety. I told man on the phone that I was worried there were no toilets or bushes nearby and I was on a busy slip road. They did not care. When breakdown vehicle came the driver was very kind though but the phone experience made things much worse.”

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Posted 2 years ago

“The recovery driver damaged the front of the Vehicle when he was driving the car off the van. He ripped off the front bumper. We have CCTV evidence. He is denied it and tried to hide it. Unacceptable!”

One Call Rescue 1 star review on 8th November 2023

Helpful Report

Posted 2 years ago

“Shocking, did everything they could you defer me away. The person who answered the phone was so unhelpful. Hung up on me and wanted £20.00 to come out, so the recovery is basically worth nothing. No duty of care and no interest in a customer being stranded. This is the 2nd time this has happened and they left me for over 4 hours last time and in the end I had to get someone else to collect me.”

Helpful Report

Posted 2 years ago

“It seems impossible to contact you I have tried four telephone numbers and tried various emails all without success. I have sent proof of my no claims discount to your offices in doncaster. I have spent literately hours trying to contact you.”

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Posted 2 years ago

“Not happy I couldn’t speak to someone and got sent a link . That I couldn’t log on to as no internet . It took the recovery 4 hours to get to me . I thought a lady on their own got priority. I called 4 times to b e told the recovery was on its way . My last call I was told I had cancelled . Plus you took £55 off me to come out said it was a call out charge . You did say I would get a refund . Hopefully I do . I’ll not recommend you at all”

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Posted 2 years ago

“It’s very bad, unfortunately he didn’t diagnosed the problem properly. I had to call AA again and checked and they found that Bottom Pully has been broken. It’s unbelievable that the person checked didn’t do anything he just jump started the vehicle and left.”

Helpful Report

Posted 2 years ago

“Terrible service from start to finish, they we difficult to contact and by the time i got a call to ask if i still needed recovery (3 hrs later) i had arranged and paid for a local recovery, ill be looking to cancel this "service"”

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Posted 2 years ago

“Waiting time was going to be over 3 hours so got alternative help.”

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Posted 2 years ago

“The mechanic that came to change my wheel has stripped the lock and wheel nut! I unfortunately had another puncture the day after in a different tyre but we can’t get that off now? I’ve ordered a new nut but will be 3 weeks! I am self employed and can’t earn any money so not a very good experience!”

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Posted 2 years ago

“Broke down called 9.30 pm told 1hour to 90 mins .got a text saying 12.30. 3 hour wait .unacceptable disabled and vulnerable. Rac he we come.”

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Posted 2 years ago

“Awful. Had no Internet signal and kept getting told to go to the portal rather than call. Took 5 hours to get the vehicle out and in general were far more concerned with collecting their fee than getting us home. I was with my 2 year old and pregnant partner, they sent the wrong towing vehicle that wouldnt fit us all in so we'd have to get a cab home.”

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Posted 2 years ago

“Hi I had £250 taken from my car which was left in compartment Above gear stick”

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Posted 2 years ago

“Appalling… had to pay £20 upfront just to have someone come out, test the battery and say the battery if fine but car would still not start. Asked to be towed home but the recovery would only allow us to. E taken locally - we were 30 miles away. So was left stranded! Absolutely pointless having this breakdown service added to my policy. Very dissatisfied. Please refund the £20 paid for nothing.”

Helpful Report

Posted 2 years ago

“They let me wait 7 hours in the middle of the high street and they sent to track to two wrong different locations”

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Posted 2 years ago

“Phoned for rescue at around 10.15 am on 12.04.23. Flat battery on my drive .Received message mechanic to arrive at 1.10pm. No show so Phoned at 6.15pm.was told it would be rescheduled mechanic arrived at 9pm and left at 10pm could not fix the problem. Left me a lock Smith No to re program keys. Today 13.04.23 called RAC at 9am mechanic arrived 10am got the vehicle running and diagnosed a faulty battery (3 mths old) have since had the battery replaced. All is well. One Call Rescue failed misserbly.!!.”

Helpful Report

Posted 2 years ago

“Broke down at petrol station 11:00 am sent one call a message through my portal and received reply saying be with you at 15:08. Throwing it with rain sat and waited, nothing. At around 5pm received a call to say they won’t be coming until tomorrow. Ok, left the van until next day. Chap was great on the phone however, received two messages to say they would pick up van at 11:am then 10:15 am. Recovery called and didn’t have any idea where the van was, after I’d told 4 different people where it was? Recovery were great, no problem however a 36 hr wait from One Call is very poor and I will not be renewing. All staff were very polite but the company needs to buck up their organisations if they are going to offer breakdowns.Had no idea and was never asked if I had any children or vulnerable people with me, so where was I supposed to go? Very very bad all round.”

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Posted 2 years ago

“The absolute bare minimum, and not even that. The breakdown man was miserable and completely unhelpful. I have hound better, cheaper insurance and far better breakdown cover.”

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Posted 2 years ago

“Call staff were good but recovery was terrible took me 5 phone calls to get somebody what was surpose to be 60 to 90 mins turned out to be 4 hours only once did I get a call from the recovery people and that was when he had gone past our house and dident now what number we lived at that was a terrible service”

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Posted 3 years ago

One Call Rescue is rated 4.6 based on 3,010 reviews