One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,513 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

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4.6

Based on 1,513 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was earlier than expected time to collect car / he was extremely helpful and polite”

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Posted 1 year ago

“Had a veiw problem, s at first but once everything was Clear everything was sorted lm glad I took the cover for break down”

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Posted 1 year ago

“It was good in the end, thanks to Leanne but i did have to make more than ‘one call’. The rescue company were fairly quick once the call was placed & v efficient at the job! Thanks!”

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Posted 1 year ago

“Had trouble with the portal, which froze on me halfway through. Leanne was a star she completed the process manually in quick time. Thanks very much. Just hope the recovery team are as efficient.”

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Posted 1 year ago

“I can’t access the portal as it tells me my account hasn’t been set up correctly. Please fix this ASAP. All that aside the person I spoke to on the phone “Brad” was very good, offered all the help I needed and sorted out my breakdown very fast. Most impressive and made me me feel comfortable and confident in my breakdown recovery options. A seriously good advert for One Call”

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Posted 1 year ago

“Very efficient and helpful. Recovery turned up almost at the expected time - so all good.”

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Posted 1 year ago

“Very efficient service although having to go to the website to give a report when my phone was low on charge, I found frustrating. However, I was impressed with the speed of the help I received and Kieran who rescued me was very pleasant, friendly and professional.”

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Posted 1 year ago

“The one call system involved one call but then I had to go to the website and enter all the info I had already told the operator again. This was a bit annoying. But, the man from Hinton rescue who came was brilliant. Polite, helpful, cheerful, quick, thorough. Thanks ++ to Hinton rescue for getting me home”

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Posted 1 year ago

“Very easy to arrange a visit . Flat battery resolved with jump start. Man whose name I dontvrecall ,I don't think he yold me. Couldn't diagnose shy battery had died. I had to ring my car dealer for advice. Was advise to run c the c ar for half an hour. Tried it later it started. Hope it starts in tgd morning. Quick service ,very happy with that.”

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Posted 1 year ago

“The person who sorted out the car for me was absolutely great but I had to wait quite a long time for him, which is why I'm giving 4 stars not 5. He was calm, efficient and professional.”

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Posted 1 year ago

“All good, quick and efficient. The online callout tool was hard to navigate though, but a couple of calls sorted things out.”

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Posted 1 year ago

“The process of reporting a windscreen problem , and getting the car booked in went fairly well, although three attempts were needed to get the booking sorted, call being dropped twice. The personal process was excellent, all phone conversations dealt with quickly and professionally.”

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Posted 1 year ago

“Delighted to hear I'd been upgraded to cover home breakdown as I work for the NHS. Really great bonus, thank you.”

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Posted 2 years ago

“I would have given 5 stars but at first you insisted I pay £20 before you would recover my vehicle. I did not have a bank card with me or means to pay and this totally stressed me out. The recovery was speedy and the breakdown driver followed me home to make sure I got home safely. This part of the service was excellent, but payment of £20 upfront, really????”

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Posted 2 years ago

“a very polite and helpful breakdown operator.”

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Posted 2 years ago

“App on phone very difficult to use. 3 stage process stage 1&2 fine but no ‘continue’ button on stage 3. Had to phone 3 times before someone st call centre logged the call with a garage. After that, service 5*, told call out is averaging 60 to 90 mins but within 30 seconds phone call from garage and 5 minutes later they had arrived. 5 minutes after that in the road again with advice on shat was likely root cause. Brilliant, Sort the app out and definitely a 5*.”

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Posted 2 years ago

“A bit of a wait but the mechanic was great really friendly and helpful.”

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Posted 2 years ago

“A good service all round. The phone operator was very patient and the breakdown guy arrived within the time specified and was extremely pleasant and helpful. The only negative thing is that they want you to go online to pinpoint your position. It's stressful enough already without having extra to do.”

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Posted 2 years ago

“No updates from one call But recovery company were great”

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Posted 2 years ago

“I would have given 4.5 if that was an option, the rescue vehicle was later than the expected time, however this was due to traffic driven by road works elsewhere, which I was aware of. The driver was friendly and helpful.”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 1,513 reviews